100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 23,2014
Jan 23,2014
4
people found
this helpful
this helpful
We've used Gibson Lane for both selling our house and buying a new house in the same neighbourhood. After being let down by a few other agencies, we were positively surprised by Gibson Lane's in-depth knowledge about the local market, and their patience and willingness to incorporate our requirements. Tim Jones was our main contact throughout the process. My husband and I both found him fair, friendly, and extremely professional to work with. Throughout the process, we did not experience a single hint of pushiness, aggressiveness, and empty promises that we and many of our friends have experienced with other estate agencies. Instead, the process was well-managed, tailor to best suit our needs. The conversations were more like getting good and honest advice from a friend. We especially enjoyed the fact that we were presented with multiple options at each stage, and it made us feel that it was OUR decisions during the process and we had a good control of what we really want. We highly recommend Gibson Lane to our friends, and will definitely consider using them again in the future.
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Latest Reviews
29th Sep 2021
reviewed by 'Alain'
17th Jun 2019
reviewed by 'Peter'
4th Jan 2019
reviewed by 'Gracie'
20th Jun 2018
reviewed by 'Ivan'
4th Jun 2018
reviewed by 'Philippa'
17th Feb 2014
reviewed by 'Sabrina'
Opening Hours
Address
Gibson Lane
34 Richmond Road
Kingston Upon Thames
Greater London
KT2 5ED
020 8546 5444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £775,000 | £775,000 |
| Lettings | 0% | 0% | £1,250 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 2 | 5 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Sep 29,2021
Sep 29,2021
0
people found
this helpful
this helpful
I have one hole in the ceiling of my bedroom and they don’t want to fix it.
Three months have passed after a water leak in the ceiling, they came, did the hole and left like this.
Last week they came again and SCREWED ...
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Attachments
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Jun 17,2019
Jun 17,2019
0
people found
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Excellent experience with Gibson Lane. We've moved with them twice now and they've been great both times.
When they first came to view our house, we were impressed by their local knowledge and energy. They gave us a sense of confidence that they understood our ...
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Comment on agent fees
Good
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Jan 04,2019
Jan 04,2019
7
people found
this helpful
this helpful
The lettings team at Gibson Lane charge high fees but do not provide anywhere close to an equivalent level of service.
Appalling customer service, and I would highly advise to avoid this company at all costs. There are many better and cheaper agency's out there....
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Comment on agent fees
Bad
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Mar 21, 2019
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(1)
We are always striving to improve on our services. We have looked through our system and do not appear to have you as a tenant but we would happily chat this through, should you wish to do so. Reviews are for constructive criticism to allow each company to improve where they may fall down. All our fees are clearly displayed on our website and in our offices and this would have also been discussed at the time of application. ...
Jun 20,2018
Jun 20,2018
0
people found
this helpful
this helpful
We've just used Gibson Lane for the first time for both selling and buying our house. And we've been really-really impressed!
What makes them stand out from the other estate agents is how flexible they can be, from scheduling a photographer visit to organising the ...
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Comment on agent fees
very competitive
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Jun 04,2018
Jun 04,2018
0
people found
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this helpful
Have just sold another property with Gibson Lane. They were very professional, keeping me updated through all the different stages. Would recommend them and would use them again...
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Comment on agent fees
Agents fees were comparable to lots of agents in the area, but lower than some
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Feb 17,2014
Feb 17,2014
1
people found
this helpful
this helpful
We've used Gibson Lane for both selling our house and buying a new house in the same neighbourhood. After being let down by a few other agencies, we were positively surprised by Gibson Lane's in-depth knowledge about the local market, and their patience and willingness ...
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read full review
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Jan 23,2014
Jan 23,2014
4
people found
this helpful
this helpful
We've used Gibson Lane for both selling our house and buying a new house in the same neighbourhood. After being let down by a few other agencies, we were positively surprised by Gibson Lane's in-depth knowledge about the local market, and their patience and willingness ...
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read full review
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Sep 03,2013
Sep 03,2013
7
people found
this helpful
this helpful
Moving from Germany Gibson Lane was of great hellp to find a house for me and my family. They where very motivated and took all efforts necessary to finalize the agreement. Even visited the house multiple times to take measures and check things which is ...
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Aug 28,2013
Aug 28,2013
7
people found
this helpful
this helpful
We have bought a house with Gibson Lane and have two properties where they have been acting as the letting agency since 2008. In our experience, we have found that to be extremely professional, responsive, courteous and have a good understanding of our needs. When we ...
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Aug 24,2013
Aug 24,2013
9
people found
this helpful
this helpful
I have used many estate agents in Kingston as I have several properties I rent and I have found Gibson Lane to provide a fantastic service. They have always provided an excellent and friendly service with quick responses to any issues I have had and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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