33% sales valuation accuracy
50% sales fee satisfaction
50% lettings valuation accuracy
71% lettings fee satisfaction
Jan 23,2014
Jan 23,2014
3
people found
this helpful
this helpful
At Christmas I found out that the £200 pounds plus vat that I had paid up front 18 months ago for the sale of my property was for the payment for the Conveyance of my property. I was not told of this fee until the papers had been signed. I had thought at the time that a new fee had been introduced to sell the property as I had not bought and sold for a number of years because of the slow market, I later looked through the paperwork but could not find no reference to what the money was for.
At Christmas I was very angry, I was considering changing agents and looking into how to get my money back, as I used to work in finance I should have known better, but I trusted them. The reason I went with them was because I had bought the house through them so they could judge the work I had done on the property. I have my own solicitors which I have used for many years and are more than happy with them so had no intention of changing. I have bought and sold many times to Improve property as I enjoy this line of work. I have now removed the house from the market as where I am is just not selling anymore because of things outside my control, but i still have to pay the EPC. If I have got caught out by this what hope is there for anyone else. My friend has just moved using Jones & Chapman Solicitors and it was a nightmare. Most solicitors do not ask for a fee up front let alone when an offer has been made for Conveyance work. Something should be done about this, it is just unfair, I am a pensioner so do not have extra money to spare and need every penny if I am to compete in the now improving market. It is just like the PPI.
At Christmas I was very angry, I was considering changing agents and looking into how to get my money back, as I used to work in finance I should have known better, but I trusted them. The reason I went with them was because I had bought the house through them so they could judge the work I had done on the property. I have my own solicitors which I have used for many years and are more than happy with them so had no intention of changing. I have bought and sold many times to Improve property as I enjoy this line of work. I have now removed the house from the market as where I am is just not selling anymore because of things outside my control, but i still have to pay the EPC. If I have got caught out by this what hope is there for anyone else. My friend has just moved using Jones & Chapman Solicitors and it was a nightmare. Most solicitors do not ask for a fee up front let alone when an offer has been made for Conveyance work. Something should be done about this, it is just unfair, I am a pensioner so do not have extra money to spare and need every penny if I am to compete in the now improving market. It is just like the PPI.
What agent could do to change your mind?
It should have been stated what the money was for and that it is not compulsory for the sale of the property at the very beginning of the consultation and before any paper work was signed. Also it would be helpful if all their sellers had the feeling that they where working for them and not for the potential buyers who would take up their mortgage offers. I am a cash only buyer so was never interested in a mortgage but never felt that they where there for me.Attached Filesnbsp;
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Latest Reviews
26th May 2020
reviewed by 'Shane'
21st Sep 2018
reviewed by 'annoyed'
16th May 2018
reviewed by 'cymraes'
11th Feb 2018
reviewed by 'Becky'
11th Feb 2018
reviewed by 'Oxton'
Opening Hours
Address
Jones & Chapman
349 Woodchurch Road
Birkenhead
Merseyside
CH42 8PE
0151 608 2287
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 50% | £68,500 | £68,500 |
| Lettings | 50% | 71% | £475 | £825 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 2 | 1 | 1 | 3 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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May 26,2020
May 26,2020
0
people found
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Worst agents to deal, from the start it was a nightmare dealing with them.
We paid 6 months upfront after them promising us that we could move in immediately, which we did so and then they refused to give us the keys knowing that we were ...
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Jan 28,2019
Jan 28,2019
0
people found
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I would highly recommend Jones Chapman Prenton if considering buying or selling a property. They are very professional and keep you updated as the sale progresses....
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Comment on agent fees
Reasonable fees
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Sep 21,2018
Sep 21,2018
2
people found
this helpful
this helpful
if these were the last estate agents on the planet I would not buy or sell a property through them. I am astounded they manage to stay afloat. Rude, lack of knowledge and no inclination to seek information from vendor. I missed out on buying ...
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Comment on agent fees
I was looking to buy so couldn't comment and didn't get very far due to agents lack of interest in her job.
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May 16,2018
May 16,2018
0
people found
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this helpful
Hannah is pretty efficient to be honest. Replies to emails promptly, and gets back to me with quotes quite quickly. Much more efficient than person previously in post....
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Comment on agent fees
Fees are a bit high to be honest. In my area 10% is the going rate.
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Feb 11,2018
Feb 11,2018
0
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Anna really helped us to get our new family home, even though we bugged her alot she really made us feel like we was getting somewhere. Thank you again Anna you have been a real help and I couldn't thank you enough for helping me ...
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Comment on agent fees
Agent fees are slightly expensive
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Feb 11,2018
Feb 11,2018
0
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The service is good, we are specific to what we want the agent to do for us. This is listened to and acted upon by the staff team....
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Comment on agent fees
good
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Feb 02,2018
Feb 02,2018
1
people found
this helpful
this helpful
Hannah manages the property I am currently and there have been numerous issues with the property. Every issue I have had, Hannah has done her best to ensure that the issue is resolved promptly and has addressed them all. It hasn't been an easy job ...
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Jan 31,2018
Jan 31,2018
1
people found
this helpful
this helpful
Hannah manages a number of properties for me and she does an excellent job in keeping me informed of any issues such as maintenance that arise, dealing very proactively and professionally with our tenants and overall ensuring that the properties are managed and maintained to ...
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Oct 27,2016
Oct 27,2016
2
people found
this helpful
this helpful
Emma always goes the extra mile when she has been managing my property and always keeps me updated on progress and nothing is ever too much trouble. She is always a pleasure to deal with and always offers exceptionally first class service. I would have ...
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Comment on agent fees
Good
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Apr 20,2016
Apr 20,2016
6
people found
this helpful
this helpful
Pulled out of a cash sale on a property because of this agency. They dont get back to you when they say they will, dont chase things up. We had a survey done on a property, were proceeding with a sale but got so fed ...
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What agent could do to change your mind?
Not applicable as we were buying. Just a pity we couldnt charge them for the wasted ‚£395 on the survey we paid out forAttached Filesnbsp;
Comment on agent fees
Not applicable as we were buying. Just a pity we couldnt charge them for the wasted ‚£395 on the survey we paid out for
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May 20,2015
May 20,2015
9
people found
this helpful
this helpful
We have just had a nightmare with this office.If you are using them to buy or sell do yourself a favour and go somewhere else!We were warned and didn't listen and have paid a very high price.We have never had dealings with ...
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Jan 23,2014
Jan 23,2014
3
people found
this helpful
this helpful
At Christmas I found out that the £200 pounds plus vat that I had paid up front 18 months ago for the sale of my property was for the payment for the Conveyance of my property. I was not told of this fee until the papers had ...
read full review
read full review
What agent could do to change your mind?
It should have been stated what the money was for and that it is not compulsory for the sale of the property at the very beginning of the consultation and before any paper work was signed. Also it would be helpful if all their sellers had the feeling that they where working for them and not for the potential buyers who would take up their mortgage offers. I am a cash only buyer so was never interested in a mortgage but never felt that they where there for me.Attached Filesnbsp;
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Dec 12,2013
Dec 12,2013
5
people found
this helpful
this helpful
DO NOT USE OR TRUST. Jones and Chapman prenton changed me upfront for nothing, tied me in for a number of months and off the back of that promised the world and I had no viewings, no contact from them. I was left chasing them ...
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Sep 26,2013
Sep 26,2013
3
people found
this helpful
this helpful
They valued my property at a higher value than other estate agents so I went with them, paying £200 up front. After a few months of no viewings they said I needed to drop my price. I may as well have gone with a different estate ...
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What agent could do to change your mind?
Worked harder to sell my property and gave me a realistic price to begin with.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in CH42 
