Martin & Co
Basingstoke, RG21
4.6/5, 226 reviews
90% recommended
92% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
93% lettings fee satisfaction

“I have just come back from a visit to this ......”

Share on :
Jan 20,2014
Minithumbdown
By: 'Westielover'
Jan 20,2014
2 people found
this helpful
I have just come back from a visit to this agency and I am so angry by the way we were dealt with. My husband and I drove to Basingstoke to take our daughter to sort out her tenancy with Martin & Co. She has just gone through a relationship split and her former partner has decided not to pay even though he is still on the agreement. We thought it would be a good idea to speak directly with the agent to see what the options were.
The lady who dealt with us initially was lovely but hadn't been at the office very long and was unable to advise. She asked us to wait whilst Mr Sheldon came off the phone. When he finally spoke to my daughter his response was "I can't help you need to ring on Monday and speak to the relevant department" his whole manner and attitude was rude, aggressive and arrogant. Customer service skills were zero. My daughter explained she worked normal office hours and was unable to make phone calls but his response was " you will have to ring on Monday" no offer of help or anything. We were appalled by this mans attitude. I walked out with my daughter whilst my husband stayed and told "Mr" Sheldon exactly what he thought of him. We are both professional people and We have never experienced such rude treatment from a customer service business.

My advice to anyone considering using this branch is DO NOT USE DO BUSINESS WITH MARTIN & CO BASINGSTOKE.
What agent could do to change your mind?
Retrain their staff.
Attached Filesnbsp;
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Martin & Co
26 London Street
Basingstoke
Hampshire
RG21 7PG
01256 859960

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 100% £136,000 £680,900
Lettings 96% 93% £450 £1,999
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
85 4 78 15 27 0 6 0 7 4
Areas covered
  • RG21
  • RG26
  • RG22
  • RG27
  • RG23
  • RG28
  • RG24
  • RG29
  • RG25
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA DPS
Latest Properties

No Properties

“Very happy with prompt and friendly service a......”

Share on :
Jun 14,2024
Minithumbup
By: 'Methodist Church'
Jun 14,2024
0 people found
this helpful
Very happy with prompt and friendly service and advice to us and to our tenants...
read full review
Was this helpful? Yes

“Martin & Co have impressed me beyond any expe......”

Share on :
Jun 07,2024
Minithumbup
Mike
By: 'Michael'
Jun 07,2024
0 people found
this helpful
Martin & Co have impressed me beyond any expectation. Having looked after my interest relative to my property when it was let, and then later successfully managing the sale of it, I felt it would have been an injustice to not write the glowing review they ...
read full review
Was this helpful? Yes

“Great team, so helpful and friendly. Really t......”

Share on :
Feb 12,2024
Minithumbup
By: 'RG21 R'
Feb 12,2024
2 people found
this helpful
Great team, so helpful and friendly. Really took the stress out of the whole moving process. Everything was very streamlined and easy, would 100% recommend...
read full review
Was this helpful? Yes

“Understanding and very prompt. Knows alot abo......”

Share on :
Feb 12,2024
Minithumbup
By: 'Kaela'
Feb 12,2024
3 people found
this helpful
Understanding and very prompt. Knows alot about the area and knowledgeable....
read full review
Was this helpful? Yes

“Used Martin and Co to let our property and sell it...”

Share on :
Feb 01,2024
Minithumbup
Lejla
By: 'James'
Feb 01,2024
27 people found
this helpful
Used Martin and Co to let our property for 10 years and always found them to be excellent and dealt with problems on our behalf as they arose. Very professional company that was a pleasure to work with. Also used them to sell the same property ...
read full review
Was this helpful? Yes
By: Andrew Sheldon
Feb 03, 2024
Thank you for sharing your positive feedback about Martin & Co Basingstoke. It's great to hear that you had a positive experience with them over the 10 years of letting your property and during the selling process. If you have any specific questions or if there's anything else you'd like to know or discuss, feel free to let me know!

“The team at Martin & Co have been fantastic f......”

Share on :
Jan 31,2024
Minithumbup
Lindsey
By: 'Chris Harwood'
Jan 31,2024
3 people found
this helpful
The team at Martin & Co have been fantastic from start to finish. Lindsey was fantastic in helping set up viewings, sort out references and keeping us in the loop throughout the process. Once the tenancy was arranged the rest of the team at Martin and ...
read full review
Was this helpful? Yes
By: Andrew Sheldon
Feb 03, 2024
Thank you for sharing your positive experience with the team at Martin & Co Basingstoke. It's wonderful to hear that Lindsey, Mica, and Cloe provided excellent assistance throughout the process, from setting up viewings to helping with the tenancy arrangements. If you have any more feedback or if there's anything else you'd like to discuss, feel free to let me know. I'm here to help!

“We sold the house as trustees of a will trust......”

Share on :
Oct 31,2023
Minithumbup
Mike
Mica
By: 'Chris Bond'
Oct 31,2023
2 people found
this helpful
We sold the house as trustees of a will trust and were most appreciative of Mike Shelton's advice up front, Mica Brown's hard work to get the work done to prepare for sale, and Andrew Sheldon's management of the sale process. Throughout, support from Martin & ...
read full review
Was this helpful? Yes
By: Andrew Sheldon
Feb 03, 2024
Thank you for sharing your positive feedback about the experience with Martin & Co Basingstoke during the sale of the property as trustees of a will trust. It's great to hear that Mike Shelton, Mica Brown, and Andrew Sheldon provided valuable advice, hard work in preparation, and effective management of the sale process. If you have any further questions or if there's anything else you'd like to discuss, feel free to let me know.

“Letting and Sales Agent...”

Share on :
Oct 29,2023
Minithumbup
Mike
By: 'Gareth Ghost'
Oct 29,2023
23 people found
this helpful
I have used Martin & Co as my letting agent for the past 13 years. I have been 100% satisfied with their service this entire time and would wholeheartedly recommend them. I also used them to market and sell my property recently. Two months from start to finish! ...
read full review
Was this helpful? Yes

“I have been a landlord in the area for 10 yea......”

Share on :
Oct 14,2023
Minithumbup
Lejla
Mike
By: 'private landlord'
Oct 14,2023
1 people found
this helpful
I have been a landlord in the area for 10 years. After Leaders closed I had a terrible experience another agency. It took us years to get rid of them and move over to Martin and Co. They are the only letting agents I can trust ...
read full review
Was this helpful? Yes

“Superb for lettings...”

Share on :
Sep 26,2023
Minithumbup
Mica
By: 'Stephen Sharrock'
Sep 26,2023
0 people found
this helpful
Recently let my flat in Basingstoke through Martin and Co for the third time. Why do I keep going back to them? They are super-efficient, their fees are fair and above all transparent (unlike many other letting agents), and they have a stable of reasonably-priced ...
read full review
Was this helpful? Yes

“Very nice, friendly and helped solve problems......”

Share on :
Sep 16,2023
Minithumbup
By: 'Christopher'
Sep 16,2023
0 people found
this helpful
Very nice, friendly and helped solve problems very quickly and succinctly....
read full review
Was this helpful? Yes

“Amazing staff, very prompt and always ready t......”

Share on :
Aug 22,2023
Minithumbup
By: 'Varun Rawal'
Aug 22,2023
25 people found
this helpful
Amazing staff, very prompt and always ready to help. They have been managing my property for over 3 years and have been exceptional. Invoices are on time, looking for tenants, background checks and above all the regular inspection report is phenomenal (extreme attention to detail). Highly ...
read full review
Was this helpful? Yes

“Lindsey was amazing!!! Even though it was a b......”

Share on :
Aug 10,2023
Minithumbup
Lindsey
By: 'Bukola'
Aug 10,2023
0 people found
this helpful
Lindsey was amazing!!! Even though it was a bit of back and forth, she made it seamless and was on top of the communication all through the process even out of hours, she still reached out!!...
read full review
Was this helpful? Yes

“Professional Agents...”

Share on :
Jul 28,2023
Minithumbup
Lindsey
By: 'Belal'
Jul 28,2023
0 people found
this helpful
They are very considerate and people of get things done, I have rented through them and to be honest they are very professional and do help as much as they can....
read full review
Was this helpful? Yes

“Excellent communication and response. They h......”

Share on :
Jul 26,2023
Minithumbup
Lindsey
Lejla
By: 'Mohamed Abouelasaad'
Jul 26,2023
0 people found
this helpful
Excellent communication and response. They have been really amazing and very helpful. Best letting experience, I have had so far. Thank you Lindsay and Lejla....
read full review
Was this helpful? Yes

“Overall excellent experience with Martin&Co. ......”

Share on :
Jul 26,2023
Minithumbup
Lindsey
By: 'Mandeep'
Jul 26,2023
24 people found
this helpful
Overall excellent experience with Martin&Co. Andrew was professional throughout and very responsive. Thank you so much for great help Andrew and Lindsey!...
read full review
Was this helpful? Yes

“Professional and incredibly helpful through t......”

Share on :
May 13,2023
Minithumbup
By: 'Nathan'
May 13,2023
23 people found
this helpful
Professional and incredibly helpful through the whole process. Andrew couldn’t have been more accommodating to suit my needs when looking for a flat. He was very knowledgeable, answered all of my questions and found me somewhere perfect. Without a doubt my favourite estate agents!...
read full review
Was this helpful? Yes

“Andrew has been excellent at giving me endles......”

Share on :
Apr 30,2023
Minithumbup
By: 'Emma'
Apr 30,2023
23 people found
this helpful
Andrew has been excellent at giving me endless advice towards buying my own property as a first time buyer, which has given me much more confidence. Thanks Andrew!...
read full review
Was this helpful? Yes

“A great agency to sell through...”

Share on :
Apr 03,2023
Minithumbup
Mike
By: 'Jane K'
Apr 03,2023
13 people found
this helpful
I found Martins an excellent agent to sell my property through. Days after it went on the market and getting two offers, economic mayhem broke out and the market crashed. I was most grateful to the staff there for keeping their heads, relying on their ...
read full review
Was this helpful? Yes

“Andrew and the team were really helpful ......”

Share on :
Mar 21,2023
Minithumbup
Mica
By: 'Lucas'
Mar 21,2023
16 people found
this helpful
Andrew and the team were really helpful with the entire move, I couldn't have asked for more as a tenant...
read full review
Was this helpful? Yes

“Martin and Co an excellent letting agency....”

Share on :
Mar 14,2023
Minithumbup
Petra
By: 'Nicky Beaton'
Mar 14,2023
14 people found
this helpful
Martin and Co have been managing my property for a few years and I remain extremely pleased with the service that they provide. They have ensured that my property is marketed at the right price, consistently provide good tenants. Ensuring that as landlord I have ...
read full review
Was this helpful? Yes

“We have used Martin & Co for a number of year......”

Share on :
Mar 13,2023
Minithumbup
Mica
By: 'Paul savine'
Mar 13,2023
13 people found
this helpful
We have used Martin & Co for a number of years now and we find them very efficient and reliable, We wouldn't hesitate to recommend them....
read full review
Was this helpful? Yes

“From Purchase to Let...”

Share on :
Mar 12,2023
Minithumbup
Mica
By: 'Simon'
Mar 12,2023
11 people found
this helpful
From purchasing my property to letting it out Martin & Co have been thorough, professional and friendly. Leaves you feeling totally confident in all of their dealings!...
read full review
Was this helpful? Yes

“Super responsive, individual and knowledgeabl......”

Share on :
Mar 12,2023
Minithumbup
Mike
Mica
By: 'Carolyn D'
Mar 12,2023
0 people found
this helpful
Super responsive, individual and knowledgeable service. Martin & Co manage a couple of properties for us and we have been extremely pleased with the service they provide. We have a number of properties in various locations so have some experience of agents and we highly recommend ...
read full review
Was this helpful? Yes

“Very quick to respond to our enquiry and were......”

Share on :
Mar 12,2023
Minithumbup
Mica
By: 'Courteney'
Mar 12,2023
12 people found
this helpful
Very quick to respond to our enquiry and were extremely helpful with any questions we had about the property. From viewing to move in day they were always there to help, and the proceeds was incredibly swift. Andrew was great on the day we came ...
read full review
Was this helpful? Yes

“Very happy with Martin & co who have managed ......”

Share on :
Mar 11,2023
Minithumbup
Mica
By: 'David R.'
Mar 11,2023
12 people found
this helpful
Very happy with Martin & co who have managed 3 properties for me over the past 10 years. Good personal service...
read full review
Was this helpful? Yes

“Very welcoming and friendly in the office! It......”

Share on :
Mar 01,2023
Minithumbup
By: 'Jamie'
Mar 01,2023
0 people found
this helpful
Very welcoming and friendly in the office! It was a smooth and easy process throughout and they show great attention to detail....
read full review
Was this helpful? Yes

“The team are responsive to questions and the ......”

Share on :
Feb 13,2023
Minithumbup
Mica
Lejla
By: 'Benny Goh'
Feb 13,2023
1 people found
this helpful
The team are responsive to questions and the letting process was clearly explained along with lots of tips on things we may not have thought about. Fast and excellent action on handling apartment issues, recommended team and agent in Basingstoke....
read full review
Was this helpful? Yes

“Smooth property sale...”

Share on :
Jan 07,2023
Minithumbup
Lindsey
By: 'Seller'
Jan 07,2023
0 people found
this helpful
The property sold very quickly. The whole process was very smooth and I was kept informed about viewings and offers....
read full review
Was this helpful? Yes

“I highly recommend using Martin & Co as they ......”

Share on :
Dec 16,2022
Minithumbup
Lindsey
By: 'Susan'
Dec 16,2022
9 people found
this helpful
I highly recommend using Martin & Co as they are so friendly and helpful. Lindsey showed me round the property and answered all my questions despite there being a lot of interest in the property she took her time. I then met Andrew, he was very ...
read full review
Was this helpful? Yes
Staff picture Lindsey
(61)
Staff picture Mica
(32)
Staff picture Mike
(15)
Staff picture Lejla
(7)
Staff picture Cloe
(3)
Staff picture Petra

Vendor Fees

1% Plus VAT

Landlord Fees

11% Plus VAT

Tenant Fees

No fees set.
Last updated at 17/03/2023, 4:34 PM by Mike Shelton
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:46 PM 05/03/2024 by allAgents

Awards won by Martin & Co, Basingstoke RG21 7PG



Find the Best Agent to
Sell or Rent Your Home