0% sales valuation accuracy
100% sales fee satisfaction
Jan 18,2014
Jan 18,2014
0
people found
this helpful
this helpful
Where do I start. If there was an avoid at all costs button I would have pressed it. Firstly, when we signed up they were lovely, took our deposit and then it all went down hill!
We moved in and soon found out that we had no heating. Reported this straight away and were told that we weren't a priority as we had an electric fire in the living room. Didn't matter that the house had been empty and I was pregnant, we had to wait 4 days! We didn't have a garage key so had a complete nightmare storing things for a week! We had a constant smell of raw sewage which we reported for 4 months. Eventually they did an inspection and found a pipe had burst and there was raw sewage under the floor of the cloakroom... By then baby had been born! Constant problems with the boiler breaking down and the radiators not working. The shower in the en suite was broken etc. this was a large house which we were paying a considerable rent for but treated disgustingly. When it came to moving, well we were amazed. Exit inventory was completed with me present and no issues were found. After a month of no communication I chased up the deposit to be told the landlady (a woman I would hate to describe on here) was disputing it for £840. I asked why and she had decided that we had caused damage, damage listing on the moving in inventory (she was a moron!) john German did not bother to try and resolve this. They just hid. I raised a complaint with our deposit protection agency and got it all back minus £40 for the holes left from a curtain rail we put up. The service we received was totally unacceptable and a great deal of training is needed!
We moved in and soon found out that we had no heating. Reported this straight away and were told that we weren't a priority as we had an electric fire in the living room. Didn't matter that the house had been empty and I was pregnant, we had to wait 4 days! We didn't have a garage key so had a complete nightmare storing things for a week! We had a constant smell of raw sewage which we reported for 4 months. Eventually they did an inspection and found a pipe had burst and there was raw sewage under the floor of the cloakroom... By then baby had been born! Constant problems with the boiler breaking down and the radiators not working. The shower in the en suite was broken etc. this was a large house which we were paying a considerable rent for but treated disgustingly. When it came to moving, well we were amazed. Exit inventory was completed with me present and no issues were found. After a month of no communication I chased up the deposit to be told the landlady (a woman I would hate to describe on here) was disputing it for £840. I asked why and she had decided that we had caused damage, damage listing on the moving in inventory (she was a moron!) john German did not bother to try and resolve this. They just hid. I raised a complaint with our deposit protection agency and got it all back minus £40 for the holes left from a curtain rail we put up. The service we received was totally unacceptable and a great deal of training is needed!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
10th Feb 2024
reviewed by 'Rob'
13th Mar 2021
reviewed by 'Jason'
9th Nov 2020
reviewed by 'Mark'
18th Jan 2014
reviewed by 'Thirlmere'
Opening Hours
Address
John German
63a Market Street
Ashby-De-La-Zouch
Leicestershire
LE65 1AH
01530 412824
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £152,000 | £475,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Feb 10,2024
Feb 10,2024
0
people found
this helpful
this helpful
I wouldn't use anyone else to let my property! John German have been my letting agent of choice for at least ten years. Definitely would recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13,2021
Mar 13,2021
1
people found
this helpful
this helpful
I found them arrogant, difficult to contact and out of touch with their customer.
I ultimately bought another house using another agent which was in significant part to their attitude toward the sale....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 09,2020
Nov 09,2020
0
people found
this helpful
this helpful
Ashby Branch were really good on the whole when we were buying our house. The office staff were great and really friendly! We had a couple bad experiences with our first agent who showed us around the property and later came back for checks, Linda ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 18,2014
Jan 18,2014
0
people found
this helpful
this helpful
Where do I start. If there was an avoid at all costs button I would have pressed it. Firstly, when we signed up they were lovely, took our deposit and then it all went down hill!
We moved in and soon found out that we ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
