88% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
85% lettings fee satisfaction
Jan 20,2014
Jan 20,2014
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When my mother went into residential care, we needed to rent out her property to provide an income to cover the care home fees. We were attracted by the Northwood Guaranteed Rental scheme because this seemed to provide all that we needed. I must admit that we were sceptical at first, but the team in the Torquay office explained the detail to us and helped to put our minds at rest. Now that the property is rented to Northwood, we can let them manage the property with no worries about the tenancy.
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Latest Reviews
2nd Apr 2020
reviewed by 'Abigail'
21st Sep 2019
reviewed by 'Sally'
11th Sep 2019
reviewed by 'Toby'
6th Jun 2019
reviewed by 'Charlotte'
26th Apr 2019
reviewed by 'Ash'
11th Sep 2018
reviewed by 'Traceyc'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 100% | £100,000 | £260,000 |
| Lettings | 75% | 85% | £450 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 3 | 7 | 1 | 8 | 0 | 4 | 0 | 1 | 0 |
Areas covered
- EX1
- EX2
- EX3
- EX4
- EX5
- EX6
- EX7
- EX8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 02,2020
Apr 02,2020
0
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Northwood were brilliant from me making my offer right up until completion. Especially, Tamsin Saunders who couldn't do enough for me. I would highly recommend her and Northwood....
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Sep 21,2019
Sep 21,2019
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I have rented through Northwood Exeter for the past 2 years. Any issues have been dealt with well and quickly. Now leaving the house but would recommend them....
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Sep 11,2019
Sep 11,2019
1
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NORTHWOOD - EXETER I wish I never used this company it has been nothing but a nightmare since day one.
The day we signed our rental agreement we got the keys to the property and were surprised to see a sofa in our "unfurnished" house.
...
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Jun 06,2019
Jun 06,2019
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Buying and selling at the same time as a solo parent in full time work was daunting to say the least! The process was really stressful at times with inevitable bumps along the way but Tamsin really made it all much easier and worked so ...
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Comment on agent fees
They were the same as all the other local agencies.
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Apr 26,2019
Apr 26,2019
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We've had bad experiences with estate agents...but we couldn't have been happier to go through the sales process with such fantastic people like mark Farrell and Tamsin Saunders...they both kept constant communication and always found time for us if any problems occurred...I ...
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Comment on agent fees
You get what you pay for...good
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Sep 11,2018
Sep 11,2018
1
people found
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Mark was very efficient and in my experience I would rate northwood as the best Estate agents in Exeter. Unfortunately for us things didn't turn out how we wanted due to our circumstances, but Mark was understanding which helped....
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Comment on agent fees
N/a
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Dec 07,2017
Dec 07,2017
2
people found
this helpful
this helpful
We would like to thank Mark for the professional service he provided with the sale of our house in Cullompton. He went above and beyond to help us out with the sale and made sure that any problems was resolved quickly. We have no problem ...
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Comment on agent fees
N/A as the fees were paid for by Persimmons. But if we were to put our house on the market in future that we would not be bothered about the fees as we would not go with anyone else.
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Jul 09,2017
Jul 09,2017
0
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I could not praise Northwood enough in particular Will Pring who we mainly dealt with, they have gone above and beyond looking after us during our tenancy! Everyone at Northwood were extremely friendly and easy to talk to, All problems were resolved fast and efficiently. ...
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Jul 06,2017
Jul 06,2017
0
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While renting a property in Exeter, we have mainly had the pleasure of dealing with Will Pring, who has been incredible helpful over this year. He is friendly yet professional, reliable and punctual, and has dealt with any queries we have had imminently (even once ...
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Jun 26,2017
Jun 26,2017
4
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After being a client for 6 Years with Northwood (Torquay) my business was transfered to the Exeter branch. As a landlord its important to have a housing agent that you can trust and they in turn look after your interests. This was the relationship I had ...
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Comment on agent fees
Bad for the service
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Jun 26, 2017
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(1)
Hi. I am sorry that you are unhappy with the decision we made to hand the property back to you, Rental properties require maintenance regularly and we rely on professional guidance from contractors. If you wish to discuss this matter any further, please do not hesitate to contact me in the office. ...
May 23,2017
May 23,2017
0
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Mark at Northwood Exeter has been a godsend to us over the last couple of months. As first time buyers we had no idea what we were doing and Mark went above and beyond to help us with anything we needed, including bending over backwards ...
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Jun 29, 2017
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It was a real pleasure to assist you in buying your first home. Myself and the team at Northwood hope you will create many happy memories in the future. First time buyers like you make our job worth while doing, we hope to see you in the future when you are ready to find a bigger family home. All the very best, Mark and the Northwood Team. ...
Apr 06,2017
Apr 06,2017
1
people found
this helpful
this helpful
Recently completed on our commercial property. There had been some complications, but throughout Northwood conducted the sale diligently and doggedly and kept us informed throughout. Well done to the negotiators....
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Comment on agent fees
Reasonable in the circumstances.
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Nov 12,2016
Nov 12,2016
3
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Avoid at all costs. Rude, unhelpful and worst of all lie to your face. Accuse you of allsorts to make an excuse to leave you in the lurch. Calls are not recorded so can accuse you of allsorts. Most unpleasant bunch of people (especially Gail-unfit ...
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Comment on agent fees
The whole thing was a sham.
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Sep 12,2016
Sep 12,2016
1
people found
this helpful
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The whole team at Northwood consistently exceeded my expectations and impressed me very much with their efforts. We received friendly, professional and responsive service from all involved. Will Pring deserves a special mention for his positive attitude throughout, and his great communication- keeping us updated ...
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Comment on agent fees
Competitive fees.
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Sep 01,2016
Sep 01,2016
0
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Superb agents. If Carlsberg made estate agents! Can't praise them enough.
Lianna couldn't do enough for us. Always helpful a real pleasure to deal with. First time I've let a property and would absolutely recommend Northwood....
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Comment on agent fees
Exceptional
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Aug 26,2016
Aug 26,2016
0
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Rented a property out through Northwood and had a professional experience from start to finish.
I had no hassle or problems, and their guaranteed rental scheme is excellent.
Highly recommended....
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Aug 11,2016
Aug 11,2016
0
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Northwood of Torquay provided us with a very professional excellent service. They went the extra mile to find a tenant and we would highly recommend them....
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Jul 22,2016
Jul 22,2016
0
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Will Pring advertised and had a sale agreed on my house within 3 weeks above the market value. I would recommend this estate agent and in particular Mr Pring....
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Comment on agent fees
Fees were good compared to local competitors.
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May 17,2016
May 17,2016
0
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I have just received an interstellar service from both Gail and Michael in sorting out a tenancy agreement for me in a very tight time frame.
This is the second time I have used Northwood to find a tenant for me, and on both occasions ...
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Comment on agent fees
Very reasonable fees given the level of service received.
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May 11,2016
May 11,2016
0
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I let my house through Northwood for 9 years and their service was faultless. Having moved away from the area, I always felt confident that the team at Exeter would take care of everything, leaving me to be a worry and hassle free landlord. The team ...
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Comment on agent fees
Comparable to others
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Mar 07,2016
Mar 07,2016
1
people found
this helpful
this helpful
We are property owners and in need of accommodation for the next eight months or so, it seems we are not the most ideal tennants as property owners want people to stay longer term. So with this in mind we went to view a property ...
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Comment on agent fees
The agents fee is ‚£300.00 in comparison . expensive
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Mar 07, 2016
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We are sorry that you feel that your experience of Northwood was not as good as you would have wished. Without any specific information about the viewing in question, I cannot really comment about the facts that you raised. I would however like to reassure you that we aim to be as helpful and informative as possible when showing people around our properties. Please feel free to contact us to provide more detail about your specific complaint. Whilst we may not have the cheapest fees in the ar ...
Nov 26,2015
Nov 26,2015
0
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As a Landlady in the Torbay area I regularly use Northwoods and have always found them to be polite and efficient in what they do. They always follow my instructions and always find me good quality tenants, carrying out all the necessary checks that need ...
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Nov 03,2015
Nov 03,2015
1
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this helpful
Northwood Exeter's quality of service has been exceptional since day 1 of our tenancy. I'm seriously impressed by their promptness and sheer speed in helping us settle in. I've rented in and outside of the UK and I've yet to see a better agency....
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Oct 28,2015
Oct 28,2015
1
people found
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this helpful
All members of the staff were polite and friendly. Sometimes difficult to make contact on the telephone. But personal visits to the office were always met with a smile and a Christian name greeting. Cannot fault their very professional working practice. I wish the company ...
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Sep 20,2015
Sep 20,2015
0
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I have experienced many agents during the days I was looking for a property to rent, Northwood in Exeter is the most impressive and pleasant. All the staff are friendly and efficient, which makes you assured and feel at home. Their fees are fair as ...
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May 25,2015
May 25,2015
1
people found
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this helpful
We have been with this Office for 4 years. During this time Simon Beck has provided very friendly and efficient service....
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Comment on agent fees
Satisfactory
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Apr 21,2015
Apr 21,2015
2
people found
this helpful
this helpful
I was recommended to use Northwood via a friend whom had used them in the past. I could not have asked for a more professional service by their negotiator Anna Atwell. She kept me informed on a weekly basis with regards to the purchase of ...
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Comment on agent fees
The fees that the agent charged me was nothing in comparison to the positive service I was given by everyone in Northwood.
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Mar 18,2015
Mar 18,2015
0
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I used Northwood, Exeter, for the sale of my property. I think I must have dealt with everyone in the office and I found each of them very pleasant and certainly very professional. The sale of the property went smoothly thanks to the efforts of ...
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Comment on agent fees
Very competitive and for level of service and professionalism I received it was worth every penny..
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Jan 20,2014
Jan 20,2014
0
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When my mother went into residential care, we needed to rent out her property to provide an income to cover the care home fees. We were attracted by the Northwood Guaranteed Rental scheme because this seemed to provide all that we needed. I must admit ...
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Aug 15,2012
Aug 15,2012
8
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this helpful
this helpful
Unfit for purpose. This appears to be a franchise, buying contracts etc. from a central operation. The outcome is they don't understand their own documents, refusing to implement parts of the contract they've signed & presuming they have discretion that isn't in the contract. Avoid at ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
Last updated at 5:17 PM 23/04/2015 by allAgents
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
