Hi there. I am truly sorry to read of your experience – we strive to offer the highest levels of service – our teams are highly competent and all are trained both internally and by ARLA. There is no excuse for poor communication, but delays often occur because of the landlord as we have to wait for their agreement to everything – with a large number of our Landlords being overseas this can cause delays and I would be surprised if you were not advised of this. Incorrect furnishings and short curtains – we use third party suppliers and this is unacceptable so if you give me your name and the property address I will speak to them to find out what happened and try to arrange some form of compensation for you. We dfollow strict times in returning deposits and in fact are faster than the Government guidelines and therefore again I do not understand how it could have take 4 months so would ask you to provide me with your details and I will look into this for you. All I can do now is apologise and advise this is not standard practice and there must be another reason for the delays. One cause of delays is often that we are not provided correct bank details for sending the monies Please do send me your information and I will look into it – email: [email protected] or call me on 020 7319 9780 to discuss. Many thanks. Marc von Grundherr