0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 14,2014
Jan 14,2014
1
people found
this helpful
this helpful
Taking out the lease, paperwork and getting set up was handled well and very efficient.
Maintenance is lazy, reactive and indifferent. The 3 problems requiring attention prior to moving in were not done at all or were botched and contractors had to come back once we moved in. Repairing these three items prior to moving in was part of the conditions we stipulated as a condition of the lease.
Since moving in other issues have come to light. Broken extractor fan, broken toilet seat, other toilet 'rocking' on base, toilet cistern leaking, broken roller blind. Some of these were listed in the inventory and therefore should have been fixed prior to us moving in. Some of these have required 2 visits as the job was botched on the first visit.
Now more contractor visits are required - 2 x electrical testing, 1 x gas testing and a new leak through the roof. Obviously testing could have been done before we moved in. All of this within the first 6 weeks! There is no attempt to limit the number of visits made by contractors by having them working on the same day.
Maintenance is lazy, reactive and indifferent. The 3 problems requiring attention prior to moving in were not done at all or were botched and contractors had to come back once we moved in. Repairing these three items prior to moving in was part of the conditions we stipulated as a condition of the lease.
Since moving in other issues have come to light. Broken extractor fan, broken toilet seat, other toilet 'rocking' on base, toilet cistern leaking, broken roller blind. Some of these were listed in the inventory and therefore should have been fixed prior to us moving in. Some of these have required 2 visits as the job was botched on the first visit.
Now more contractor visits are required - 2 x electrical testing, 1 x gas testing and a new leak through the roof. Obviously testing could have been done before we moved in. All of this within the first 6 weeks! There is no attempt to limit the number of visits made by contractors by having them working on the same day.
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Jun 11, 2014
As the Lettings Manager for Penyards Lettings and Management I would firstly like to apologise for your recent experience with our company. Myself as well as my team take negative comments or complaints extremely seriously and I would like to have the opportunity to rectify these issues for you. Your opinion is very important to us, if you would be willing to contact myself directly on the main office number which is 01962 860303 or you can email me directly at [email protected] and I will call you. By discussing this with me I can review the issues formally and act accordingly to ensure this does not happen again.
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Latest Reviews
21st Sep 2015
reviewed by 'MrsF'
11th Jul 2014
reviewed by 'McKew'
19th Mar 2013
reviewed by 'DrPalaeo'
16th Apr 2011
reviewed by 'Wykehamist'
Opening Hours
Address
Penyards Property Management
Property Management and Lettings
23 Southgate Street
Winchester
Hampshire
SO23 9EB
01962 860303
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £695 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 1 |
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Sep 21,2015
Sep 21,2015
3
people found
this helpful
this helpful
WOW! NEVER USE THIS LETTING AGENTS!!!!
me and my husband lived in one of their managed flats for two years, how we survived i will never actually know! We were left with no heating, no water and mould growing on our windows. We called and ...
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What agent could do to change your mind?
you could have actually given a shit that we were freezing, bathing in cold water and getting sick from mould damage rather than "awaiting approval" because i worked for a letting agent, and when you actually CARED approval took 3 days max and at least my clients where happy. Oh, and tell your staff to stop eating, write stuff down and get off their mobiles!!!!!! that would help LOADS.Attached Filesnbsp;
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Jul 11,2014
Jul 11,2014
2
people found
this helpful
this helpful
We have had a horrible experience dealing with Penyards. We moved into a home we're renting in Hyde just a few short weeks ago. We received housing inventory paperwork the day we moved in and upon review of the documents, they were totally inaccurate. Rooms ...
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Jan 14,2014
Jan 14,2014
1
people found
this helpful
this helpful
Taking out the lease, paperwork and getting set up was handled well and very efficient.
Maintenance is lazy, reactive and indifferent. The 3 problems requiring attention prior to moving in were not done at all or were botched and contractors had to come back once we ...
read full review
read full review
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Yes
Jun 11, 2014
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(1)
As the Lettings Manager for Penyards Lettings and Management I would firstly like to apologise for your recent experience with our company. Myself as well as my team take negative comments or complaints extremely seriously and I would like to have the opportunity to rectify these issues for you. Your opinion is very important to us, if you would be willing to contact myself directly on the main office number which is 01962 860303 or you can email me directly at [email protected] and I ...
Mar 19,2013
Mar 19,2013
1
people found
this helpful
this helpful
Diabolical company. Have rented for over 15years UK wide and never have I met a company with such thorough disregard for both tennant and Landlord. Had to chase for weeks to get phone calls returned even in cases where urgent maintenance was required to save ...
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What agent could do to change your mind?
Professional staff that return calls and appropriate fees in line with the competition.Attached Filesnbsp;
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Apr 16,2011
Apr 16,2011
1
people found
this helpful
this helpful
As both a landlord and a tenant, my experience of Penyards WInchester is of rude and condescending staff, both on the phone and in the branch. When you enter the branch, they always make you wait a while before being seen even when they are ...
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May 22, 2014
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(3)
Charles Saunders is a rude little boy. I haven't even used Penyards, my neighbours did, but when we had an issue affecting the land between our houses he was rude, obstructive and condescending. He was abusive to my wife on a number of occasions and oversaw a really shoddy job. Still, he's an estate agent, you can't expect much. ...
Aug 04,2010
Aug 04,2010
3
people found
this helpful
this helpful
Aggressive, unprofessional...
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Jan 17, 2013
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(1)
As Managing Director of the company these comments concern me greatly. However, unless the complainant raises their concerns with me I am unable to properly respond, and so take comfort from the range of testimonials we receive on a weekly basis for our our professional service. ...
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