Westcliff Estates
Bournemouth, BH2
2.8/5, 11 reviews
45% recommended
100% lettings valuation accuracy
50% lettings fee satisfaction

“Contacted Westcliff Estates because needed short term accommodation for 8 weeks. ......”

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Jan 14,2014
Minithumbdown
Bryan
By: 'ametisto'
Jan 14,2014
3 people found
this helpful
Contacted Westcliff Estates because needed short term accommodation for 8 weeks. They told me the had something for me and asked for a £200 DEPOSIT. The email clearly stated "deposit" not "fee" or something like that. Made an appointment 4 weeks later and when I arrived, the person I dealt with (Bryan Baxter) wasn't there. Turned out he had his day off. He eventually arrived in his pajamas, dropped me off at an old church that had been converted into some kind of hotel/apartment house and disappeared, never to be seen again. Spoke to the Hotel Manager and paid my bills on a weekly basis. At the end of the 8 weeks I asked for my deposit back and was told that I never paid one. Informed the manager that I had paid my deposit to Westcliff Estates, upon which he informed me that they shouldn't have taken a deposit in the first place since they had nothing to do with the hotel. I then went to confront Westcliff Estates and asked for my deposit back. The reply I got from the branch manager was: "It wasn't a deposit, it was commission fee. If you want your money back, you'll have to speak to your lawyer". A couple of days later I received a call from Bryan Baxter who wasn't working at WC Estates any longer and conveniently couldn't remember who I was. He called me an idiot on the phone and said that I shouldn't complain because I got a good deal. Funnily enough, I received the phone call when I was in a meeting with a citizen's advice officer and he overheard the entire conversation.
Long story short, only after I wrote an official letter threatening to pass the matter on to the Ombudsman did WC Estates agree to refund the money. Luckily I had all email conversations with Mr Baxter on file.
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Opening Hours
Address

Westcliff Estates
8 Poole Hill
Bournemouth
Dorset
BH2 5PS
01202 315800

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 50% £595 £1,395
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 0 6 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“World's worst letting agent...”

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May 09,2019
Minithumbdown
By: 'DJSH'
May 09,2019
3 people found
this helpful
Everything about this company is terrible. I couldn't say a single positive thing about them if I tried. Had to make a court claim to get money back that had been charged illegally. My advice would be to stay away from them. (Also, looking at ...
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Comment on agent fees
They charge illegal fees and then refuse to refund them.
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“Brilliant...”

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Jan 08,2019
Minithumbup
Bryan
By: 'Mandy'
Jan 08,2019
1 people found
this helpful
Brilliant agent does such a great job thank you will use him always brilliant. I've recommended him to many landlords.awesome...
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Comment on agent fees
Good
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“*Only looking for a room for 4 weeks and when I ......”

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Apr 07,2016
Minithumbdown
By: 'Ruben.'
Apr 07,2016
3 people found
this helpful
*Only looking for a room for 4 weeks and when I arrived from Spain I was told to pay £300 fee they never told me about in the beginning. ** Very bad...
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Comment on agent fees
Terrible
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“Renting a property from westcliffestate has been a bad idea ......”

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Nov 19,2015
Minithumbdown
By: 'Ollie'
Nov 19,2015
9 people found
this helpful
Renting a property from westcliffestate has been a bad idea from day one. New property but mold within the first 2 months. Failure to resolve since first notice! Now threatening me it's my fault this has occurred. Entering the property with out permission and 2 days befor ...
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What agent could do to change your mind?
‚£250 check fees ‚£48 check out fee
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Comment on agent fees
‚£250 check fees ‚£48 check out fee
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By: Laura
Jan 08, 2016
View all comments (1)
Ollie, I am experiencing the same thing atm with westcliff. By any chance the property strata house? ...

“Unbelievable. Charge horrendous and illegal fees; lose information; don't get ......”

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Dec 23,2014
Minithumbdown
By: 'Geoff'
Dec 23,2014
4 people found
this helpful
Unbelievable. Charge horrendous and illegal fees; lose information; don't get ANYTHING done. I have never had to deal with such a useless bunch of people. DO NOT USE!...
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“very good good agent, does the job, goes the extra ......”

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Aug 01,2014
Minithumbup
Bryan
By: 'Jackie'
Aug 01,2014
3 people found
this helpful
very good good agent, does the job, goes the extra mile, so will be using again. thank you., the best i belive....
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Comment on agent fees
good job
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“The best agent in bournemouth. The best , awesome , topman, lovely . ......”

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Jul 30,2014
Minithumbup
By: 'Tony'
Jul 30,2014
1 people found
this helpful
The best agent in bournemouth. The best , awesome , topman, lovely . What can I say found me great tenants . Got me to rent and and very good management fee. Please he's the best....
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Comment on agent fees
Good fees
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“Very good agent . Found really good tenants . Will be using ......”

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Jun 19,2014
Minithumbup
Bryan
By: 'Sally'
Jun 19,2014
4 people found
this helpful
Very good agent . Found really good tenants . Will be using him again , so very helpfull . The agent in bournemouth by a long way...
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“Let and looks after my properties . The best agent In ......”

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Apr 29,2014
Minithumbup
Bryan
By: 'Kelly'
Apr 29,2014
3 people found
this helpful
Let and looks after my properties . The best agent In bournemouth by a long way. Most landlords in bournemouth feel the same....
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“This company should not exist. They do not get anything ......”

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Mar 18,2014
Minithumbdown
By: 'Worthless'
Mar 18,2014
3 people found
this helpful
This company should not exist. They do not get anything done. They can close their office in the middle of the office working hours if someone of the employees decides to go to grocery store. If you call their support line, it's like it never ...
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“Contacted Westcliff Estates because needed short term accommodation for 8 weeks. ......”

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Jan 14,2014
Minithumbdown
Bryan
By: 'ametisto'
Jan 14,2014
3 people found
this helpful
Contacted Westcliff Estates because needed short term accommodation for 8 weeks. They told me the had something for me and asked for a £200 DEPOSIT. The email clearly stated "deposit" not "fee" or something like that. Made an appointment 4 weeks later and when I arrived, the person ...
read full review
Was this helpful? Yes
No fees information available
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Awards won by Westcliff Estates, Bournemouth BH2 5PS



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