100% lettings valuation accuracy
50% lettings fee satisfaction
“Contacted Westcliff Estates because needed short term accommodation for 8 weeks. ......”
Jan 14,2014
Jan 14,2014
3
people found
this helpful
this helpful
Contacted Westcliff Estates because needed short term accommodation for 8 weeks. They told me the had something for me and asked for a £200 DEPOSIT. The email clearly stated "deposit" not "fee" or something like that. Made an appointment 4 weeks later and when I arrived, the person I dealt with (Bryan Baxter) wasn't there. Turned out he had his day off. He eventually arrived in his pajamas, dropped me off at an old church that had been converted into some kind of hotel/apartment house and disappeared, never to be seen again. Spoke to the Hotel Manager and paid my bills on a weekly basis. At the end of the 8 weeks I asked for my deposit back and was told that I never paid one. Informed the manager that I had paid my deposit to Westcliff Estates, upon which he informed me that they shouldn't have taken a deposit in the first place since they had nothing to do with the hotel. I then went to confront Westcliff Estates and asked for my deposit back. The reply I got from the branch manager was: "It wasn't a deposit, it was commission fee. If you want your money back, you'll have to speak to your lawyer". A couple of days later I received a call from Bryan Baxter who wasn't working at WC Estates any longer and conveniently couldn't remember who I was. He called me an idiot on the phone and said that I shouldn't complain because I got a good deal. Funnily enough, I received the phone call when I was in a meeting with a citizen's advice officer and he overheard the entire conversation.
Long story short, only after I wrote an official letter threatening to pass the matter on to the Ombudsman did WC Estates agree to refund the money. Luckily I had all email conversations with Mr Baxter on file.
Long story short, only after I wrote an official letter threatening to pass the matter on to the Ombudsman did WC Estates agree to refund the money. Luckily I had all email conversations with Mr Baxter on file.
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Latest Reviews
9th May 2019
reviewed by 'DJSH'
8th Jan 2019
reviewed by 'Mandy'
7th Apr 2016
reviewed by 'Ruben.'
19th Nov 2015
reviewed by 'Ollie'
23rd Dec 2014
reviewed by 'Geoff'
1st Aug 2014
reviewed by 'Jackie'
Opening Hours
Address
Westcliff Estates
8 Poole Hill
Bournemouth
Dorset
BH2 5PS
01202 315800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 50% | £595 | £1,395 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
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May 09,2019
May 09,2019
3
people found
this helpful
this helpful
Everything about this company is terrible. I couldn't say a single positive thing about them if I tried. Had to make a court claim to get money back that had been charged illegally. My advice would be to stay away from them.
(Also, looking at ...
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Comment on agent fees
They charge illegal fees and then refuse to refund them.
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Jan 08,2019
Jan 08,2019
1
people found
this helpful
this helpful
Brilliant agent does such a great job thank you will use him always brilliant. I've recommended him to many landlords.awesome...
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Comment on agent fees
Good
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Apr 07,2016
Apr 07,2016
3
people found
this helpful
this helpful
*Only looking for a room for 4 weeks and when I arrived from Spain I was told to pay £300 fee they never told me about in the beginning. ** Very bad...
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Comment on agent fees
Terrible
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Nov 19,2015
Nov 19,2015
9
people found
this helpful
this helpful
Renting a property from westcliffestate has been a bad idea from day one. New property but mold within the first 2 months. Failure to resolve since first notice! Now threatening me it's my fault this has occurred. Entering the property with out permission and 2 days befor ...
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What agent could do to change your mind?
‚£250 check fees ‚£48 check out feeAttached Filesnbsp;
Comment on agent fees
‚£250 check fees ‚£48 check out fee
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Jan 08, 2016
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(1)
Ollie, I am experiencing the same thing atm with westcliff. By any chance the property strata house? ...
Dec 23,2014
Dec 23,2014
4
people found
this helpful
this helpful
Unbelievable. Charge horrendous and illegal fees; lose information; don't get ANYTHING done. I have never had to deal with such a useless bunch of people. DO NOT USE!...
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Aug 01,2014
Aug 01,2014
3
people found
this helpful
this helpful
very good good agent, does the job, goes the extra mile, so will be using again. thank you., the best i belive....
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Comment on agent fees
good job
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Jul 30,2014
Jul 30,2014
1
people found
this helpful
this helpful
The best agent in bournemouth. The best , awesome , topman, lovely . What can I say found me great tenants . Got me to rent and and very good management fee. Please he's the best....
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Comment on agent fees
Good fees
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Jun 19,2014
Jun 19,2014
4
people found
this helpful
this helpful
Very good agent . Found really good tenants . Will be using him again , so very helpfull . The agent in bournemouth by a long way...
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Apr 29,2014
Apr 29,2014
3
people found
this helpful
this helpful
Let and looks after my properties . The best agent In bournemouth by a long way. Most landlords in bournemouth feel the same....
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Mar 18,2014
Mar 18,2014
3
people found
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This company should not exist. They do not get anything done. They can close their office in the middle of the office working hours if someone of the employees decides to go to grocery store. If you call their support line, it's like it never ...
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“Contacted Westcliff Estates because needed short term accommodation for 8 weeks. ......”
Jan 14,2014
Jan 14,2014
3
people found
this helpful
this helpful
Contacted Westcliff Estates because needed short term accommodation for 8 weeks. They told me the had something for me and asked for a £200 DEPOSIT. The email clearly stated "deposit" not "fee" or something like that. Made an appointment 4 weeks later and when I arrived, the person ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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