0% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Jan 14,2014
Jan 14,2014
5
people found
this helpful
this helpful
Went to view a property, man who showed us around was nice and seemed very knowledgeable. We asked about parking and he assured us there was parking outside but we had to buy permits from the council, he even specified the price and said we would be able to get permits for both cars.
We signed the contract, paid the admin fee and my boyfriend (who thankfully is organised otherwise would have found out even later) applied for our permits from the council. To cut a long story short, the property was not eligible for a permit and had never been registered - the previous tenant didn't have a car. I can only assume they jumped to conclusions without checking the facts, but they shouldn't be advertising this when they don't know facts! We told them that without parking, we couldn't live there and we were assured it was fine at the time.
Anyway we phoned Pygott on thursday and were assured they would sort it. Friday came, still heard nothing. My boyfriend called and the woman he spoke to sounded irritated, as if we were hassling her. She told us she would keep us updating.
We then get to the following wednesday. Still heard nothing. Panicking by this point as we had 2 weeks to find a new place if parking wasn't sorted, as we had given our landlord our notice.
We got passed person to person on wednesday. Apparently the person we needed to speak to was "always busy and couldn't phone us back." We were both at work yet for some reason we were chasing them with numerous phone calls and no answers. In the end I phoned the council myself who told me we weren't eligible and Pygott would have to write to them with an appeal which could take months.
We then had to find another house in very little time. If my boyfriend wasn't organised and we had applied for permits just the week before we would have been homeless. And they still couldn't be bothered to keep us updated or get back to us, even though they knew our situation.
The property is back on the market and it still doesn't mention the fact there is NO PARKING!
Would never ever use them again. I wish I'd seen all these reviews sooner.
We signed the contract, paid the admin fee and my boyfriend (who thankfully is organised otherwise would have found out even later) applied for our permits from the council. To cut a long story short, the property was not eligible for a permit and had never been registered - the previous tenant didn't have a car. I can only assume they jumped to conclusions without checking the facts, but they shouldn't be advertising this when they don't know facts! We told them that without parking, we couldn't live there and we were assured it was fine at the time.
Anyway we phoned Pygott on thursday and were assured they would sort it. Friday came, still heard nothing. My boyfriend called and the woman he spoke to sounded irritated, as if we were hassling her. She told us she would keep us updating.
We then get to the following wednesday. Still heard nothing. Panicking by this point as we had 2 weeks to find a new place if parking wasn't sorted, as we had given our landlord our notice.
We got passed person to person on wednesday. Apparently the person we needed to speak to was "always busy and couldn't phone us back." We were both at work yet for some reason we were chasing them with numerous phone calls and no answers. In the end I phoned the council myself who told me we weren't eligible and Pygott would have to write to them with an appeal which could take months.
We then had to find another house in very little time. If my boyfriend wasn't organised and we had applied for permits just the week before we would have been homeless. And they still couldn't be bothered to keep us updated or get back to us, even though they knew our situation.
The property is back on the market and it still doesn't mention the fact there is NO PARKING!
Would never ever use them again. I wish I'd seen all these reviews sooner.
What agent could do to change your mind?
Do not advertise properties as having parking when there is no parking and there never has been! Nobody got back to us, we had to keep calling even though we were at work and members of staff seemed irritated by us 'hassling,' even though we were going to be homeless in 2 weeks if it wasn't sorted out. Property is being advertised and still doesn't mention there is no parking which is appalling and wasting peoples time.Attached Filesnbsp;
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Latest Reviews
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19th Aug 2014
reviewed by 'Sarah'
14th Jan 2014
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Opening Hours
Address
Pygott & Crone
36a Silver Street
Lincoln
Lincolnshire
LN2 1EW
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 67% | £0 | £0 |
| Lettings | 0% | 50% | £550 | £550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 3 | 1 | 1 | 0 | 2 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 16,2023
Nov 16,2023
0
people found
this helpful
this helpful
Shocking. Was going to let the poor communication go because property completed and I no longer needed to deal with them.
I am missing keys so I have contacted… apparently I have lost them! No responsibility taken for anything!...
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Mar 18,2019
Mar 18,2019
8
people found
this helpful
this helpful
We have been looking at houses in Lincoln and made an offer on a property listed with P&C. The agent repeatedly tried to push us into taking out a mortgage with them (which is a conflict of interest if they are also the agent ...
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Jan 18,2019
Jan 18,2019
3
people found
this helpful
this helpful
Avoid â VERY POOR customer service. Even when trying to complain they treat you with disrespect. Disappointed as I just wanted an apology as the company was not upfront with all their requirements
For the fees they are asking for they should try and actually understand ...
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Comment on agent fees
I WOULD NOT RECOMMEND THIS AGENT - although I am stuck with them. :(
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Apr 02,2015
Apr 02,2015
4
people found
this helpful
this helpful
An agent from Pygott and Crone came to survey my property for the prospective purchasers mortgage. At my home he told me that my property would definitely value up and that everything would go through fine. I expected this to be the case as my ...
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Aug 19,2014
Aug 19,2014
7
people found
this helpful
this helpful
Thanks to Pygott & Crone's terrible service I am now homeless, having to stay with friends and store my furniture in their garage. As I am moving from London, I left loads of time to find somewhere to live and was delighted to find a nice ...
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What agent could do to change your mind?
Actually done the job they are paid to do. Responded to me without having to be constantly chased.Attached Filesnbsp;
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Jan 14,2014
Jan 14,2014
5
people found
this helpful
this helpful
Went to view a property, man who showed us around was nice and seemed very knowledgeable. We asked about parking and he assured us there was parking outside but we had to buy permits from the council, he even specified the price and said we ...
read full review
read full review
What agent could do to change your mind?
Do not advertise properties as having parking when there is no parking and there never has been! Nobody got back to us, we had to keep calling even though we were at work and members of staff seemed irritated by us 'hassling,' even though we were going to be homeless in 2 weeks if it wasn't sorted out. Property is being advertised and still doesn't mention there is no parking which is appalling and wasting peoples time.Attached Filesnbsp;
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Jun 30,2013
Jun 30,2013
14
people found
this helpful
this helpful
I went to view a property at sandringham house in Lincoln, shown round by a young lad who was new and seemed nice. The next day I decided to make an offer and spoke to Jason the manager. My offer was 47k (asking price 50k), ...
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Feb 19,2013
Feb 19,2013
20
people found
this helpful
this helpful
Agree with comments from "disgusted" above. Having constantly been told by the staff in Silver Street how they sell the most properties in Lincoln this was an unforgettable, stressful experience. Yes I also agree that its run by young kids who are only concerned with ...
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Oct 29,2012
Oct 29,2012
8
people found
this helpful
this helpful
an absolute joke of a letting agent. for a company who promotes themselces as lincolnshires number 1 agent they are absolute criminals. we rented a property 5 college closein lincoln.we were told structural and damp proof work had been done on the chimney but yet as ...
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What agent could do to change your mind?
actually become a decent letting agent with competent staff..Attached Filesnbsp;
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Jul 18,2012
Jul 18,2012
12
people found
this helpful
this helpful
Very dodgy for a larger company. Seemingly in partnership with landlords to withhold deposits.
Mr M.Brayfield was particularly elusive and would never return a call or email.
Despite being given an extreme amount of time to resolve this they failed and we used the ...
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What agent could do to change your mind?
Employ competent problem solvers who can do the job.Attached Filesnbsp;
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May 12,2011
May 12,2011
12
people found
this helpful
this helpful
Worse possible experience. Run by young kids who are clearly only concerned with their commission. Once an offer has been made (any offer!) you are totally ignored and fobbed off by the senior people in the Silver St office....
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Jan 24,2011
Jan 24,2011
0
people found
this helpful
this helpful
Excellent customer service! Sold our property within days for more than we were expecting. Many Thanks to Pycott & Crone in Lincoln. Mr Dawson....
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Jul 14,2010
Jul 14,2010
14
people found
this helpful
this helpful
Absolutely horrible company to have to deal with. Only out for themselves at every opportununity. Makes me angry just thinking about how they treated us. Avoid....
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