100% sales valuation accuracy
67% sales fee satisfaction
50% lettings valuation accuracy
71% lettings fee satisfaction
Jan 09,2014
Jan 09,2014
0
people found
this helpful
this helpful
KFH (Streatham) started badly by processing our contract with them for a Lettings service as a Management one, which means a higher percentage for them. Once we told them we hadn't signed up for that and that we had made copies of the contract they agreed. We have had no trouble with them as long as we did not have to contact them. However recently, after a year, they took their fee which we did not understand (and had to work out ourselves) included VAT. We also contacted them to ask if we had to pay the extra as the month's rent did not cover it. They did not get back to us. Now, a month later, we have not received a month's rent. They tell us that it is being processed by the bank. Once when i called up they mistook me for a tenant and told them they had to pay by card. The credit department says that KFH are holding up the payment as a new contract for a change of tenant is waiting to be signed. I am not happy with the new contract as it states £0.00 is to be paid by the tenants in Dec 2013 and leaves a grey area about December's rent. So KFH (Streatham), when you don't need to contact them don't present any challenges. But as soon as you need to deal with them, they leave alot to be desired by their customer service.
What agent could do to change your mind?
Answer when contacted and know what is actually happening with a certain case or issue rather than different departments saying different conflicting things.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
22nd Aug 2024
reviewed by 'Richard'
27th Oct 2023
reviewed by 'James'
15th Sep 2023
reviewed by 'Chrysanthi'
24th Jul 2021
reviewed by 'Tara Blackburn'
10th Mar 2021
reviewed by 'Patrick'
Opening Hours
Address
Kinleigh Folkard & Hayward
1 Leigham Court Road
Streatham,London
Greater London
SW16 2ND
020 8769 8744
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £0 | £0 |
| Lettings | 50% | 71% | £600 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 2 | 5 | 1 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 22,2024
Aug 22,2024
0
people found
this helpful
this helpful
Faultless service, under offer within a week and prompt follow ups throughout...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27,2023
Oct 27,2023
0
people found
this helpful
this helpful
Highly recommended for both lettings & sales (I used the lettings team for a number of years prior to completing this month)....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 15,2023
Sep 15,2023
0
people found
this helpful
this helpful
Absolutely appalling service. Lazy to inform tenants and they had the nerve to tell me that they only work for the landlord. Excuse me you are getting money from me last time I checked. Also the landlord they are representing is a fraud ashe asked ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 17,2021
Nov 17,2021
0
people found
this helpful
this helpful
Professional, supportive and excellent service
Simon managed our property search through out, which was a challenge during the time when the demand was lower than the supply for a property search. He was lovely, pleasant and professional in his approach and very helpful. We wouldn’...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 24,2021
Jul 24,2021
0
people found
this helpful
this helpful
Joel has been incredibly helpful in helping us buy our first home. The process has not been easy, with many twists and turns (unexpected probate) that were out of our control. Throughout the process Joel was a constant support. Accomodating, extra viewings for ourselves and ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 10,2021
Mar 10,2021
0
people found
this helpful
this helpful
Audrey has been an amazing letting agent, she guided us through all the process in a professional and kind way. She was available round the clock and showed us the properties in the most accurate way possible. Overall, it was a great experience and thanks ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 18,2020
Dec 18,2020
5
people found
this helpful
this helpful
Naomi Meade is extremely unprofessional!
- Does not follow up at all.
- Extremely unhelpful
- very rude
I wouldn’t recommend KFH Streatham to anyone looking to sell in the area. Runaway as fast as you can....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 11, 2022
View all comments
(1)
Hi Ariana,
Sorry to hear that the service levels you are currently receiving from KFH are not what you would expect from your managing agent.
Please see a link to our website below. We are keen to speak with you to see where we can potentially look to pick up the relationship and resolve the issues noted above.
https://www.burlingtonestates.co.uk/
Please see my contact details below for reference. I am unable to access any details directly from allAgents, so please do send an emai ...
Feb 20,2017
Feb 20,2017
0
people found
this helpful
this helpful
Absolutely appalled with the service and hidden fees from this agency. Their staff are incompetent and take weeks to respond to any urgent matters, the staff are rude and disrespectful and there are hidden fees absolutely everywhere. I'm afraid I have nothing good to say ...
read full review
read full review
Comment on agent fees
Very expensive compared to other estate agents in terms of contract fees, admin fees and exit clause trigger fees and tried to charge me around £50 for simply providing a reference to a future letting agents.
Was this helpful?
Yes
Yes
Oct 30,2015
Oct 30,2015
1
people found
this helpful
this helpful
Me and my husband have never been treated worthless like the way the company treated us. We were looking for a property to let and we decided to use this company. We viewed a property which was occupied and we decided to take it as ...
read full review
read full review
What agent could do to change your mind?
Rip offAttached Filesnbsp;
Comment on agent fees
Rip off
Was this helpful?
Yes
Yes
Jun 19,2014
Jun 19,2014
2
people found
this helpful
this helpful
Avoid using KFH in Streatham at all costs!!! The staff here are shockingly rude and customer service is downright awful, on turning up at one viewing the agent gruffly informed me she didnt have the specs and if I wanted them would have to ask ...
read full review
read full review
What agent could do to change your mind?
Been polite and had some clue about the property she was showing us!!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 09,2014
Jan 09,2014
0
people found
this helpful
this helpful
KFH (Streatham) started badly by processing our contract with them for a Lettings service as a Management one, which means a higher percentage for them. Once we told them we hadn't signed up for that and that we had made copies of the contract they ...
read full review
read full review
What agent could do to change your mind?
Answer when contacted and know what is actually happening with a certain case or issue rather than different departments saying different conflicting things.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 26,2013
Mar 26,2013
2
people found
this helpful
this helpful
We have been tenants of KFH for a few years (in the same property) and have had a dreadful experience from first to last. Despite being assured at the inventory that the property would be cleaned, we moved into a dirty flat, and the landlord ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 30,2013
Jan 30,2013
4
people found
this helpful
this helpful
Appalled at the service we received. A total nightmare from dealing with initial paperwork, mistakes consistently made which we were then charged thrice for. Maintenance of the property has been non existent and getting civil responses from all staff has proved impossible...bullying tactics have ...
read full review
read full review
What agent could do to change your mind?
-been honest -responded to our letters -communicated on any level at all. -helped with maintenance issues still outstanding -contacted our landlord as requestedAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
