Romans
Farnborough, GU14
4/5, 68 reviews
79% recommended
0% lettings valuation accuracy
11% lettings fee satisfaction

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“Agent pulls out random contract clauses regularly to take more ......”

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Jan 13,2014
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By: 'cubed'
Jan 13,2014
6 people found
this helpful
Agent pulls out random contract clauses regularly to take more money from you.
In the small print, they are allowed to sign you up for an energy company and act as you when doing so, meaning you don't get to read the contract you agree with the energy company. That company also does everything they can to take more money from you.
They didn't pay for essential parts of the plumbing that were missing when I moved in.
Take ridiculous agency fees for any kind of paperwork (even for continuing a contract, where no details have changed).
When I've gone to the office, I've always found myself talking to what seems to be an intern who has no idea what's going on.
When having a flat inspection, I've come home to find the door not locked properly as I had left it.
Your rent will regularly increase over time, not due to any local house market increase, but because they will by default.

You will have an easier life and less hassle avoiding these people at all costs.
What agent could do to change your mind?
- Less hidden clauses in the contract - More professional communication - Better in-office trained staff - Remove anti-consumer practices like partnering with energy companies for additional (unnecessary) commission - Take fewer agency fees for basic and essential paperwork (which should come from the rent cut)
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Latest Reviews

View all Reviews 68
20th Dec 2021
reviewed by 'Tracey Lambert'
“Denise Hurn truly deserves this 5 star rating its disappointing that it only goes up to five to be honest!This ......”
15th Nov 2021
reviewed by 'Christian Anthony Terry'
“Poor service throughout tenancy, mislead into signing on to "no deposit scheme" as it would "look better to landlord". Leak ......”
17th Jun 2021
reviewed by 'Mark'
“We had problems trying to get the reference report in time for my moving date and had it not for ......”
19th Jan 2021
reviewed by 'Former tenant'
“On the face of it, Romans is a pretty average lettings agent. They have a decent selection of properties and ......”
29th May 2019
reviewed by 'Farnboroughrenter'
“We have been renting with Romans for over a year now and we continue to be very disappointed with their ......”
5th Jun 2018
reviewed by 'Unhappyrenter'
“I would highly recommend that you use any other agent other than Romans. Their customer service skills are awful, becoming ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Romans
67 Victoria Road
Farnborough
Hampshire
GU14 7PL
01252 550 800

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 11% £750 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 1 20 11 6 0 11 1 1 1
Areas covered
Services offered
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Burnham, SL1
Camberley, GU15

“Denise Hurn truly deserves this 5 star rating......”

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Dec 20,2021
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Denise
By: 'Tracey Lambert'
Dec 20,2021
0 people found
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Denise Hurn truly deserves this 5 star rating its disappointing that it only goes up to five to be honest! This lady turned around a major issue that l had been trying to sort out with another agent within Roman's for TWO WEEKS!! In just one ...
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“Misleading and abysmal communication...”

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Nov 15,2021
Minithumbdown
By: 'Christian Anthony Terry'
Nov 15,2021
2 people found
this helpful
Poor service throughout tenancy, mislead into signing on to "no deposit scheme" as it would "look better to landlord". Leak developed in pipes in flat above causing mould on walls in bathroom and on ceiling in lounge, made multiple complaints over course of 6 months and ...
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“We had problems trying to get the reference report in ......”

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Jun 17,2021
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Charlotte
By: 'Mark'
Jun 17,2021
0 people found
this helpful
We had problems trying to get the reference report in time for my moving date and had it not for Charlotte Walker pushing things on, my moving in could have been severely delayed. We got the move done on the correct day so I’d ...
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“Terrible service, left infuriated and let down...”

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Jan 19,2021
Minithumbdown
By: 'Former tenant'
Jan 19,2021
3 people found
this helpful
On the face of it, Romans is a pretty average lettings agent. They have a decent selection of properties and as a large business have all the people and processes in place you expect. The experience of actually renting through them is terrible. Be prepared ...
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By: Cristina
Jul 08, 2024
View all comments (1)
The Estate Agency Romans in Basingstoke are fraudsters they asked money, recommended me solicitors, all took money from me as the purchase shall be closed soon and the seller wants to sell fast and everything paid in advance , and then surprise! Some very important certifications of the flat and building are missing and nobody has it. When I called them realised they blocked my calls. Scammers and I’m going to report them everywhere. Be aware of them! ...

“Poor service...”

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May 29,2019
Minithumbdown
By: 'Farnboroughrenter'
May 29,2019
0 people found
this helpful
We have been renting with Romans for over a year now and we continue to be very disappointed with their service. They add on extortionate admin fees wherever possible, are very hard to get hold of when there is an issue and the customer service ...
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Comment on agent fees
Extortionate
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“Awful customer service...”

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Jun 05,2018
Minithumbdown
By: 'Unhappyrenter'
Jun 05,2018
6 people found
this helpful
I would highly recommend that you use any other agent other than Romans. Their customer service skills are awful, becoming rude with me, my partner and then my mum over the phone. Full of empty promises saying that they would sort things and call us ...
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Comment on agent fees
Bad
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“We rented from romans who lied to us that the ......”

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Aug 04,2017
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Elizabeth
By: 'Never'
Aug 04,2017
8 people found
this helpful
We rented from romans who lied to us that the property has no leaks. The ensuite leaked into bedroom 4 and to the downstairs once we moved in. The cheap landlord refused to fox but told us not to use the 2 rooms with no compensation. This ...
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“25 Broadmead, Farnborough, GU14 0RJ- We rented this very old property ......”

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Aug 03,2017
Minithumbdown
By: 'Jeshen'
Aug 03,2017
5 people found
this helpful
25 Broadmead, Farnborough, GU14 0RJ- We rented this very old property for a year and a half. The property is in a very bad state with mould/damp/plumbing issues. The landlord will do nothing to fix it whilst staying there and will only look to ...
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“Shockingly bad. Unhelpful, obstructive and expensive. Write their fees into ......”

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May 06,2016
Minithumbdown
By: 'MysticTrousers'
May 06,2016
7 people found
this helpful
Shockingly bad. Unhelpful, obstructive and expensive. Write their fees into the tenancy agreement despite not being a party to it. Bully the landlord into accepting their policies despite having no foundation at law. Tried to make me pay a year (yes, a year) rent upfront ...
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What agent could do to change your mind?
They have fees for absolutely everything.
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Comment on agent fees
They have fees for absolutely everything.
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“Truly terrible experience through outAdvertised the property as Chain Free ......”

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May 08,2015
Minithumbdown
By: 'Not'
May 08,2015
9 people found
this helpful
Truly terrible experience through out Advertised the property as Chain Free - it wasn't and then proceeded to ignore requests for updates as to what was happening after offer accepted Please think about using any other agency other than Romans when you come to sell ...
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“Awful letting agent, rude staff, and unhelpful.Was a nightmare ......”

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Sep 18,2014
Minithumbdown
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Charlotte
By: 'camberleygirl'
Sep 18,2014
6 people found
this helpful
Awful letting agent, rude staff, and unhelpful. Was a nightmare when we applied for the property and never returned phone calls, then when we terminated our tenancy, viewings were arranged without our consent, and they turned up when they wished with no respect for our ...
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What agent could do to change your mind?
Staff need to be more polite and less bullying their tactics, think some would benefit from customer service training. Also need to review their processes and procedures as they have failed on many accounts
Attached Filesnbsp;
Comment on agent fees
Made a lower offer as house had been on market for a long period of time and was pushed into paying full price and promised extra services for this which were never received
Feature review Comments (1) Report abuse Print review
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By: Richard O'Neill
Oct 07, 2014
View all comments (1)
We are very sorry to hear of your experience at our Farnborough branch. If you wish to discuss this further please do not hesitate to contact me. Richard O'Neill, Regional Lettings Manager ...

“I have used Romans twice now to rent a property, ......”

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Feb 27,2014
Minithumbdown
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James
By: 'Shelby'
Feb 27,2014
4 people found
this helpful
I have used Romans twice now to rent a property, the first time was a let only service and the current time ison a rent collection basis. so it has just come up to our renewal and considering me and my partner have just changed ...
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What agent could do to change your mind?
Let me change my rent payment date!
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“Agent pulls out random contract clauses regularly to take more ......”

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Jan 13,2014
Minithumbdown
By: 'cubed'
Jan 13,2014
6 people found
this helpful
Agent pulls out random contract clauses regularly to take more money from you. In the small print, they are allowed to sign you up for an energy company and act as you when doing so, meaning you don't get to read the contract you agree ...
read full review
What agent could do to change your mind?
- Less hidden clauses in the contract - More professional communication - Better in-office trained staff - Remove anti-consumer practices like partnering with energy companies for additional (unnecessary) commission - Take fewer agency fees for basic and essential paperwork (which should come from the rent cut)
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Carl helped me to be in contact with the seller ......”

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Feb 09,2013
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Carl
By: 'Dilan'
Feb 09,2013
0 people found
this helpful
Carl helped me to be in contact with the seller and effectively conveyed my messages to him (and vice versa). He was very patient and helpful. I am highly satisfied with the service he offered to us....
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“Very helpful and friendly, Any problems dealt with quickly. Visits ......”

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Feb 03,2013
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Richard
By: 'Carmel'
Feb 03,2013
0 people found
this helpful
Very helpful and friendly, Any problems dealt with quickly. Visits are set in plenty of time to arrange for someone to be here....
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“I found Romans to be a very well managed and ......”

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Jan 30,2013
Minithumbup
By: 'Mr'
Jan 30,2013
0 people found
this helpful
I found Romans to be a very well managed and helpful company to deal with,I found the personel at the Farnborough and the envolment of there Guildford branch to be very clear cut and professional. I will certainly be recomending them to others i ...
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“Straightforward and flexible service that allowed a smooth transition from ......”

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Jan 16,2013
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Charlotte
By: 'Michael'
Jan 16,2013
0 people found
this helpful
Straightforward and flexible service that allowed a smooth transition from the US into this house in the UK. Transactions were done timely, professionally, and with due diligence....
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“Harrison: Harrison was very good at keeping in touch and ......”

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Dec 23,2012
Minithumbup
By: 'KB'
Dec 23,2012
0 people found
this helpful
Harrison: Harrison was very good at keeping in touch and making sure we knew where we were with prospects. Jon: Jon sold us the service well and moved well on the offer once it came in. General: We were disappointed with the number of prospects ...
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“Always there when we called to answer all of our ......”

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Dec 10,2012
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Matt
By: 'Alan'
Dec 10,2012
0 people found
this helpful
Always there when we called to answer all of our questions, was very professional and emphatic with what ever we asked. If it wasn't,t for Matt we would not of used Romans....
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“Jon was very polite and honest when he came to ......”

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Dec 07,2012
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Jon
By: 'Elizabeth'
Dec 07,2012
0 people found
this helpful
Jon was very polite and honest when he came to our property initially. We both though it would take a while to sell the property, but we sold it within 5 viewings (10 days on the market). We are very pleased with the service we have received ...
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“Jon was welcoming,courteous and helpful when he greeted us ......”

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Nov 25,2012
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Jon
By: 'CR'
Nov 25,2012
0 people found
this helpful
Jon was welcoming,courteous and helpful when he greeted us to view the property. He allowed us plenty of time to see the house so we didn't feel rushed . He was knowledgeable about the property itself and answered questions that we had regarding the position ...
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“overal Romans were very good and got everything sorted quickly, ......”

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Nov 25,2012
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Charlotte
By: 'Dan'
Nov 25,2012
0 people found
this helpful
overal Romans were very good and got everything sorted quickly, there was a bit of time in the middle where we were unsure of if the tennacy was going ahead due to some slow communication, but all issues were resolved and i was made fully ...
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“I found romans to be very helpful in all aspects ......”

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Nov 24,2012
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Matt
By: 'Lynne'
Nov 24,2012
0 people found
this helpful
I found romans to be very helpful in all aspects of buying a property at the farnborough office,matt and harry have been brilliant,also I got my morgage through Romans and my solicitor,would recommend romans evey time,big thanks to Matt for help ...
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“Matthew was really helpful form day one. when I called ......”

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Nov 15,2012
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Matt
By: 'Geraldine'
Nov 15,2012
0 people found
this helpful
Matthew was really helpful form day one. when I called to replace my tenants and the old people had all moved on he gave me good advice and got on to finding a new tenant for my property straight away. His service throughout has been ...
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“Sean was excellent throughout. He was very proactive in identifying ......”

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Oct 23,2012
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Sean
By: 'Donald'
Oct 23,2012
0 people found
this helpful
Sean was excellent throughout. He was very proactive in identifying a property that matched our needs (rather than just bombarding us with particulars). He was unfailingly helpful throughout, making sure that we were informed but without pressuring us. He went out of his way to ...
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“I found Stephen very approachable, very friendly. To be honest, ......”

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Oct 01,2012
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Stephen
By: 'Sarah'
Oct 01,2012
0 people found
this helpful
I found Stephen very approachable, very friendly. To be honest, I don't really have any issues thus far, he has always been easy to contact, replied to my messages and seems to be fair and reasonable. I'm am quite happy at this moment in time!...
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“As a non resident landlord I rely on people in ......”

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Aug 06,2012
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Lisa
By: 'Rustaveli'
Aug 06,2012
0 people found
this helpful
As a non resident landlord I rely on people in the UK to handle some of my affairs. In respect of the letting of my apartment, I found Romans to be very fair, honest and responcive to my queries in a very positive way. It ...
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“I have found that the Lettings agents have been helpful ......”

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Jul 31,2012
Minithumbup
By: 'Richard'
Jul 31,2012
0 people found
this helpful
I have found that the Lettings agents have been helpful in addressing all my requirements and ensuring I receive an excellent service as their client. From the start, Romans have met my expectations. I will of course be measuring their service as time goes on ...
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“Mr Mount administers several properties for me. He seems to ......”

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Jul 23,2012
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Stephen
By: 'Mr'
Jul 23,2012
0 people found
this helpful
Mr Mount administers several properties for me. He seems to be thoughly in tune with statuatory req. & keeps me abreast of the condition & any problems which periodically arise promptly. Mr Oneil was involved in the letting of these properties & kept me in touch with developments ...
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“I have been very happy to have Stephen Mount as ......”

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Jul 12,2012
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Stephen
By: 'Lee'
Jul 12,2012
0 people found
this helpful
I have been very happy to have Stephen Mount as my Property Manager at 23 Fellows Road, Hampshire. I travel & work abroad a great deal & can do so in confidence knowing that any issue wth the prooerty will be highlighted to me by email & phone. I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Romans, Farnborough GU14 7PL



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