0% sales valuation accuracy
0% sales fee satisfaction
Jan 10,2014
Jan 10,2014
1
people found
this helpful
this helpful
I've been renting from Molica Franklin for 10 months now. We were initially informed upon viewing the property that it had a lockable garage. This was not the case. They refused and the landlord refused to pay for a lock to be fitted so I had to wean my baby in a kitchen surrounded by tools, a bike and gardening equipment, which could not be left in an unsecured garage.
I notified them that our fence had come down (thus leaving our property unsecured) over 4 months ago, initially notifying them in writing when they came round to do our 6 month check and have rung them 10 times regarding this. To date, they have advised that they would return all my calls and not. I am repeatedly advised that they are awaiting confirmation from the landlord whether they are prepared to accept the cost.
In addition to this, we now have no running water in our basin upstairs. They sent a plumber round five days ago who left to go and get quotes and we have heard nothing from them since. I rang them on Monday and was told they were contacting the landlord to see whether they were prepared to accept the cost. I asked what would happen if they said they would not. They replied "Don't worry. They will". I didn't receive a callback the same day as advised. And have heard nothing since then.
Previously I reported an issue with the toilet upstairs and after multiple phonecalls I stopped chasing it up only to hear nothing for the ensuing months until I rang them again again four/five months later when they finally sent a plumber round.
I find them the most frustrating company to deal with. I have never dealt with any letting agents that provide such a poor service.
I have a fulltime job and a young family so a lot better ways to spend my time than to be constantly chasing around after them. I would not recommend them to anyone. They are the bane of my life.
Tenants rights apparently mean nothing to this company.
In addition to all of this, I have previously been informed by one of their contractors that their emergency number is invalid.
*Update* - Four months after notifying them regarding the fence, since my partner phoned them, we now have someone coming round to provide a second quote for the landlord and a plumber coming round to fix the taps next-day. Clearly they respond best to irate men.
I notified them that our fence had come down (thus leaving our property unsecured) over 4 months ago, initially notifying them in writing when they came round to do our 6 month check and have rung them 10 times regarding this. To date, they have advised that they would return all my calls and not. I am repeatedly advised that they are awaiting confirmation from the landlord whether they are prepared to accept the cost.
In addition to this, we now have no running water in our basin upstairs. They sent a plumber round five days ago who left to go and get quotes and we have heard nothing from them since. I rang them on Monday and was told they were contacting the landlord to see whether they were prepared to accept the cost. I asked what would happen if they said they would not. They replied "Don't worry. They will". I didn't receive a callback the same day as advised. And have heard nothing since then.
Previously I reported an issue with the toilet upstairs and after multiple phonecalls I stopped chasing it up only to hear nothing for the ensuing months until I rang them again again four/five months later when they finally sent a plumber round.
I find them the most frustrating company to deal with. I have never dealt with any letting agents that provide such a poor service.
I have a fulltime job and a young family so a lot better ways to spend my time than to be constantly chasing around after them. I would not recommend them to anyone. They are the bane of my life.
Tenants rights apparently mean nothing to this company.
In addition to all of this, I have previously been informed by one of their contractors that their emergency number is invalid.
*Update* - Four months after notifying them regarding the fence, since my partner phoned them, we now have someone coming round to provide a second quote for the landlord and a plumber coming round to fix the taps next-day. Clearly they respond best to irate men.
What agent could do to change your mind?
I have rented through other letting agents who would address any repair problems immediately and subsequently bill the landlord. It should not be a case of the landlord's discretion to decide whether they wish to pay for repairs or not, it should be a condition of their letting agreement. I do not have a problem with the staff, despite all the problems I have encountered. Gill is lovely and very professional, although Stacey can be a bit rude and irritating, as she will not answer a direct question and instead tries fobbing you off with an explanation of how many properties Molica Franklin deal with and how much work this creates for them. As a tenant, this is not my problem. If the company have taken on too many properties to be able to provide a decent service, the amount needs to be reduced until it is manageable.Attached Filesnbsp;
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4th Dec 2012
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Opening Hours
Address
Molica Franklin
69 High Street
Littlehampton
West Sussex
BN17 5EJ
01903 719333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 1 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 21,2019
Jun 21,2019
4
people found
this helpful
this helpful
I saw a perfect bungalow to rent for my mother on rightmove's, it ticked all the boxes for her and gave her the number of the agent to arrange a viewing, she called them and they were downright rude to her and would not arrange ...
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Apr 28,2014
Apr 28,2014
4
people found
this helpful
this helpful
I viewed a repossession property that was for sale with Molica Franklin, walked out of the viewing, phoned their officef from my car and offered full asking price. They asked for mortgage broker details and said they'd get back to me. Hours and hours later ...
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What agent could do to change your mind?
It was wrong of them to tell us to increase our offer after seeing our mortgage paperwork, and even if there was no news from their client they should hace called us regularly to update us - even if it was just to say "sorry, no news yet - our client is blah blah blah" but they took our offer kept us dangling and did other viewings for 2 days and tried to hide that fact.Attached Filesnbsp;
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May 22, 2020
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(1)
Had a really bad time with Monica Franklin. I payed my holding fee and all of that got my credit checks done and 2 months down the line I get an email not phone call to say the people have pulled out really not good ...
Feb 23,2014
Feb 23,2014
2
people found
this helpful
this helpful
After a viewing of nice house, I went straight to the office to leave the deposit for to take the house from the market, we fill all documents( we spend about 1h) . We left the office and one hour later they call me and told ...
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Jan 10,2014
Jan 10,2014
1
people found
this helpful
this helpful
I've been renting from Molica Franklin for 10 months now. We were initially informed upon viewing the property that it had a lockable garage. This was not the case. They refused and the landlord refused to pay for a lock to be fitted so I had ...
read full review
read full review
What agent could do to change your mind?
I have rented through other letting agents who would address any repair problems immediately and subsequently bill the landlord. It should not be a case of the landlord's discretion to decide whether they wish to pay for repairs or not, it should be a condition of their letting agreement. I do not have a problem with the staff, despite all the problems I have encountered. Gill is lovely and very professional, although Stacey can be a bit rude and irritating, as she will not answer a direct question and instead tries fobbing you off with an explanation of how many properties Molica Franklin deal with and how much work this creates for them. As a tenant, this is not my problem. If the company have taken on too many properties to be able to provide a decent service, the amount needs to be reduced until it is manageable.Attached Filesnbsp;
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Jan 31,2013
Jan 31,2013
1
people found
this helpful
this helpful
This company go against the data protection act and give out client information, that isn't professional what so ever, they clearly cannot be trusted with client data, if there staff tell people about the clients they have and where they live, what there names are ...
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Dec 04,2012
Dec 04,2012
1
people found
this helpful
this helpful
I tried this agent as they where new to the town and after some 7 months got no viewings at all despite lots of promises it also turns out that they where not correctly registered , I would not recommend them to my worst enemy!!...
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What agent could do to change your mind?
don't lie about viewingsAttached Filesnbsp;
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Jan 16, 2013
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Having sold properties locally over the last 20 years it is still upsetting if we don’t reach a customer’s expectation and as a result receive a complaint. It even more upsetting when the complaint is unjustified. We go to great lengths to help people move with less stress and are renowned for giving upfront and honest advice. Fortunately during this time the complaints have been minimal.
We appreciate that we do not always get everything right and like all other agents do not ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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