Bath, BA1
3.7/5, 20 reviews
70% recommended
100% sales valuation accuracy
100% sales fee satisfaction

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“If I could give them a worse review than terrible ......”

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Dec 11,2013
Minithumbdown
By: 'Disgusted'
Dec 11,2013
1 people found
this helpful
If I could give them a worse review than terrible I would. From start to finish they are useless charlatons out to grab money. Disgusted with how they notified us that we were being given notice by the landlord, a text message reading "Sorry checkout 18.2.14. Cheers P @ C&M". This sort of summed up the entire experience of how they have truely been over the last 18 months, the stress they have caused, the anxiety, and illness. I hope Karma catches up with these people.
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Latest Reviews

View all Reviews 20
1st Aug 2022
reviewed by 'Bethany'
“Our new house was unliveable when we moved in. We were told by the agents that we would be waiting ......”
5th Jun 2021
reviewed by 'Simona Havristiuc'
“I would like to thank Lauren Figurski for helping us during our rental application. She could not have been more ......”
29th Apr 2020
reviewed by 'A'
“Excellent service from Chappell & Matthews (Bath). Exceptional professionalism, advice and assistance from Jennifer and Chloe, to whom I was particularly ......”
1st Feb 2020
reviewed by 'Jill'
“Very pleased with the service we have received from Chappell & Matthews. They came up with credible tenants. I would definitely ......”
14th Jun 2019
reviewed by 'Wendy'
“I would like to thank Alice Jackson for helping me during my rental application. She could not have been kinder ......”
25th Apr 2019
reviewed by 'Catherine'
“Thank you very much Alice! She has done a great job, efficiently and swiftly, and I am very happy to ......”
Opening Hours
  • Monday: 10:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:30 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Chappell & Matthews
2 Northumberland Buildings
Bath
Somerset
BA1 2JB
01225422888

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £230,000 £280,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 8 4 1 0 1 1 0 0
Areas covered
  • BA1
  • BA2
  • BS31
  • BA14
  • BA15
  • BA11
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Our new house was unliveable when we moved in......”

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Aug 01,2022
Minithumbdown
By: 'Bethany'
Aug 01,2022
1 people found
this helpful
Our new house was unliveable when we moved in. We were told by the agents that we would be waiting for a bit of paint to dry when we move in but when we stepped foot into the house it was a building site with ...
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“I would like to thank Lauren Figurski for h......”

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Jun 05,2021
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Lauren
By: 'Simona Havristiuc'
Jun 05,2021
0 people found
this helpful
I would like to thank Lauren Figurski for helping us during our rental application. She could not have been more kinder than she was. Excellent service from Chappell&Matthews Bath. Exceptional professionalism, advice and assistance from Lauren to whom I am particularly grateful for all ...
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“Excellent service from Chappell & Matthews (B......”

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Apr 29,2020
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Chloe
By: 'A'
Apr 29,2020
0 people found
this helpful
Excellent service from Chappell & Matthews (Bath). Exceptional professionalism, advice and assistance from Jennifer and Chloe, to whom I was particularly grateful for the arranging the let urgently in this time of the Coronavirus Pandemic, adapting processes to accommodate the move. Thank you....
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“Very pleased with the service....”

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Feb 01,2020
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Lauren
By: 'Jill'
Feb 01,2020
0 people found
this helpful
Very pleased with the service we have received from Chappell & Matthews. They came up with credible tenants. I would definitely recommend them, and I'm sure we will be using their services again in the future. I would like to mention Alice Jackson in particular who ...
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“Thank you,...”

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Jun 14,2019
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Alice
By: 'Wendy'
Jun 14,2019
1 people found
this helpful
I would like to thank Alice Jackson for helping me during my rental application. She could not have been kinder or more helpful guiding me through the whole rental process....
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“Good experience - thank you very much...”

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Apr 25,2019
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Alice
By: 'Catherine'
Apr 25,2019
0 people found
this helpful
Thank you very much Alice! She has done a great job, efficiently and swiftly, and I am very happy to be living in my new property :)...
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“Smooth and fast Service...”

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Apr 05,2019
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Alice
By: 'Martin'
Apr 05,2019
0 people found
this helpful
Everything went smoothly with very helpful staff. All paperwork was completed in good time with credit references done very quickly enabling me to move in at very short notice, with a special mention to Alice....
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“Worst company...”

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Jan 30,2019
Minithumbdown
By: 'Rahul'
Jan 30,2019
1 people found
this helpful
It's been over a month and property management not bother to send out contractor to fix radiator and keep telling lies all time never go with this agent every my personal suggestion . Landlord or tennent both ....
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Comment on agent fees
Bad
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“Alice Jjackson...”

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Oct 02,2018
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Alice
By: 'Mrs'
Oct 02,2018
0 people found
this helpful
Alice Jackson went out of her way to help me with my credit reference problems yesterday and arrived at a successful conclusion. I could not have managed tis without her - really excellent service. Thank you....
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“Efficient, friendly service...”

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May 24,2018
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Jasmin
By: 'Jennifer'
May 24,2018
0 people found
this helpful
I have let my flat with Chappell and Matthews for a good number of years now and have always received excellent service. Any problems are always dealt with quickly and efficiently and I am kept fully in the picture....
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Comment on agent fees
Reasonable
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“Excellent service...”

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May 19,2018
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Jasmin
By: 'MPJJ'
May 19,2018
0 people found
this helpful
Both Jasmine and Alice were extremely helpful and professional. Moving into my new rental accommodation was made as smooth and painless as possible and all my queries were responded to promptly and effectively. I am very happy with the service I have received....
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Comment on agent fees
Agent fees seem fair for the service provided.
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“Both Jasmin and Alice have been extremely helpful during every ......”

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Sep 27,2017
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Jasmin
By: 'Ash'
Sep 27,2017
1 people found
this helpful
Both Jasmin and Alice have been extremely helpful during every step of my move and continue to be approachable and easy to get hold of....
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Comment on agent fees
I can't actually remember how much the agency fees were so they can't have been that extortionate!
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“After reading the appalling review left by our buyer, I ......”

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Aug 20,2017
Minithumbup
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David
By: 'Steve'
Aug 20,2017
2 people found
this helpful
After reading the appalling review left by our buyer, I felt compelled to set the record straight. From our point of view, the estate agent provided a good service and carried out our instructions in a timely manner. The house was put back on the ...
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Comment on agent fees
Significantly cheaper than the 2 other agents we were considering.
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“Appalling service as buyers we were stressed out by the ......”

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Jul 19,2017
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David
By: 'Natalie'
Jul 19,2017
2 people found
this helpful
Appalling service as buyers we were stressed out by the dishonest and untrustworthy actions of the estate agents, they deliberately ignored clear instructions that we did not want to meet the seller after the house was put back on the market 2 days before exchange ( due ...
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“After registering with numerous agents within bath and having no ......”

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May 21,2015
Minithumbup
By: 'Sunshine'
May 21,2015
1 people found
this helpful
After registering with numerous agents within bath and having no success i decided to pop into Chappell and Matthews. After reading some of the awful reviews i was pleasantly surprised. Welcomed with warm friendly faces who made me feel extremely welcome and vauled. They had ...
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Comment on agent fees
Average for the area, very pleased
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“Rubbish not returning emails or phone calls trying to rip ......”

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Oct 19,2014
Minithumbdown
By: 'Debbie'
Oct 19,2014
0 people found
this helpful
Rubbish not returning emails or phone calls trying to rip me off with deposit! 6 months of damp in house nothing done As long as there getting there cut they don't care!...
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Comment on agent fees
Don't do anything for the money
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“Terrible communication. When everything is going ok, they still find ......”

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Aug 19,2014
Minithumbdown
By: 'John'
Aug 19,2014
1 people found
this helpful
Terrible communication. When everything is going ok, they still find reasons to take money from your account on a regular basis. Several times they have deducted rental income from us for "investigative work". Despite repeated attempts, they refuse to tell you what it was for. ...
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“I let several properties using Chappell & Matthews, the service I ......”

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Feb 28,2014
Minithumbup
By: 'SJ'
Feb 28,2014
0 people found
this helpful
I let several properties using Chappell & Matthews, the service I receive is exceptional. Using this branch represents good value for money as they are very organised, so I rarely have to spend any effort thinking about these properties! I would highly recommend this branch if ...
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“When i started looking for a Bath agent to manage ......”

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Feb 26,2014
Minithumbup
By: 'Richard'
Feb 26,2014
0 people found
this helpful
When i started looking for a Bath agent to manage my property lot of people i spoke to had suggested other agents but my sister in law has a property managed by Chappell and Matthews in Bristol, so i thought i'd take a chance and ...
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“If I could give them a worse review than terrible ......”

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Dec 11,2013
Minithumbdown
By: 'Disgusted'
Dec 11,2013
1 people found
this helpful
If I could give them a worse review than terrible I would. From start to finish they are useless charlatons out to grab money. Disgusted with how they notified us that we were being given notice by the landlord, a text message reading "Sorry checkout 18.2.14. ...
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:04 AM 26/09/2017 by Alice

Awards won by Chappell & Matthews, Bath BA1 2JB



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