Southgate Estates
Central Branch, Exeter, EX1
4.9/5, 73 reviews
99% recommended
94% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

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“They have lots of positive reviews here, but our experience ......”

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Jan 08,2014
Minithumbdown
By: 'Finally'
Jan 08,2014
0 people found
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They have lots of positive reviews here, but our experience with them was not good.
The principle reason for our unhappiness was simply that they provided the sellers with blatently incorrect information regarding a major issue which came up on the survey, making the process of negotiating a price reduction far more protracted than it needed to be, eroding our goodwill and very nearly causing the sale to fall through.

We also found their claims of being a holier than thou 'ethical estate agent' incompatible with the blatant misdescription of the property location on the property details. It didn't matter to us, because we know Exeter well enough not to have the wool pulled over our eyes, but it's certainly not ethical, even if it is fairly standard practice within the industry.
What agent could do to change your mind?
Displayed honesty and integrity.
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By: JonathanN
Jan 08, 2014
This is the first time that we’ve had anything other than a 5 star review, so I was very surprised and disappointed to see such a low rating. Having spent the last hour or so looking at every property we’ve completed on over the last 4 years, I’m at a loss over which property this could relate to.
Could you please get in touch so I can investigate further and verify that the comments are justified and that the review is genuine?
Of course, if the allegations made are true, I would like the opportunity to put matters right and I would certainly like to understand how any customer has been left with such a negative impression of our company.

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Latest Reviews

View all Reviews 73
7th Jul 2021
reviewed by 'MeganCox'
“OUTSTANDING 5* - Ryan valued our property 50k higher than 2 other well known estate agents. He then sold it for us ......”
25th Oct 2019
reviewed by 'Christine'
“I have just sold my house in Exeter through Southgate Estates. The process went smoothly and Ryan and the rest ......”
9th Sep 2019
reviewed by 'Alan'
“Throughout the whole process of purchasing the property Ryan at Southgates was attentive, helpful and informative. He had a pleasant ......”
21st Dec 2018
reviewed by 'Very'
“We recently sold our ouse through Southgate Estates. From the first point of contact, all of the staff were helpful ......”
30th Nov 2018
reviewed by 'F'
“Brilliant team of people. Kept us informed at all times and sold our house very quickly. Ryan and Laura were ......”
1st Nov 2018
reviewed by 'Ros'
“Can really recommend Southgate. Having had such a good experience when selling a property a few years ago I had ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 15:30
  • Sunday: Closed
Address

Southgate Estates
51 South Street
Exeter
Devon
EX1 1EE
01392 207444

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 100% £128,000 £620,000
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 55 0 16 1 1 0
Areas covered
  • EX1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS
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“Best estate agents I've ever used......”

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Jul 07,2021
Minithumbup
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Kate
By: 'MeganCox'
Jul 07,2021
0 people found
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OUTSTANDING 5* - Ryan valued our property 50k higher than 2 other well known estate agents. He then sold it for us on the 2nd day it was on the market for the full asking price. The photographs and brochures they produced were beautiful. Unfortunately the sale ...
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“House in Exeter...”

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Oct 25,2019
Minithumbup
By: 'Christine'
Oct 25,2019
0 people found
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I have just sold my house in Exeter through Southgate Estates. The process went smoothly and Ryan and the rest of the team were professional and helpful throughout, keeping me fully informed at every stage. I cannot rate them more highly....
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“A pleasurable experience...”

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Sep 09,2019
Minithumbup
By: 'Alan'
Sep 09,2019
1 people found
this helpful
Throughout the whole process of purchasing the property Ryan at Southgates was attentive, helpful and informative. He had a pleasant manner and was always available for assistance during our visits without being intrusive. It was also a pleasure to deal with all the other staff ...
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“Excellent service...”

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Dec 21,2018
Minithumbup
By: 'Very'
Dec 21,2018
0 people found
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We recently sold our ouse through Southgate Estates. From the first point of contact, all of the staff were helpful and thorough. All of the work done, from the initial valuation to the sales negotiations, was of the highest standard. This was not an 'off ...
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Good price and excellent value.
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“Brilliant...”

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Nov 30,2018
Minithumbup
By: 'F'
Nov 30,2018
0 people found
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Brilliant team of people. Kept us informed at all times and sold our house very quickly. Ryan and Laura were very helpful at all times and answered any queries promptly. Would highly recommend them, they give a very personal and professional service. Thank you....
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Good
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“Brilliant!...”

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Nov 01,2018
Minithumbup
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Jonathan
By: 'Ros'
Nov 01,2018
0 people found
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Can really recommend Southgate. Having had such a good experience when selling a property a few years ago I had no hesitation in using them again and was not disappointed. The photographs and brochure was beautifully produced and Ryan always advised me prior to viewings ...
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Comment on agent fees
Very competitive.
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“fantastic...”

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Jul 29,2018
Minithumbup
By: 'mollydog'
Jul 29,2018
1 people found
this helpful
We can 100% recommend Southgate estate agents to anyone thinking of selling their home we happened too see a property with them & viewed it next thing ours was valued fantastic photos taken that I couldn't believe how lovely they made it look within 6 days we had ...
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Comment on agent fees
Very good
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By: Jessica Cantell
Jul 30, 2018
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Dear Peter and Debra, Thank you so much for your lovely review, it is so much appreciated! We are so pleased that you have been so happy with our company and hope that you will really enjoy your new home. Do let us know if there is anything else we can do to help in the future. Best wishes, Jessica ...

“Southgate Estates (nee Saleboards) dealt with the sale of my ......”

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Mar 13,2018
Minithumbup
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Kate
By: 'B'
Mar 13,2018
0 people found
this helpful
Southgate Estates (nee Saleboards) dealt with the sale of my late Mothers house. I was pleasantry surprised to find that customer service is alive and well as these guys were truly amazing in the level of service and professionalism both during and after the sale. ...
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Comment on agent fees
The fees were good and what we expected. no nasty surprises here.
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By: Ryan
Mar 13, 2018
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Thank you for your kind words! It has been our absolute pleasure to help throughout the process and we wish you all the very best. Kindest Regards, Ryan ...

“We sold & bought through Saleboards in early 2017. We found the ......”

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May 16,2017
Minithumbup
By: 'Fran'
May 16,2017
2 people found
this helpful
We sold & bought through Saleboards in early 2017. We found the whole process extremely smooth and the whole team really friendly, caring & knowledgeable. Whilst they are a small firm, they clearly have experts in each of their fields and it felt like a very personal service. ...
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Comment on agent fees
Actual cost is comparable to other agencies but is very good value for money.
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“Would most definitely recommend using sale boards our house was ......”

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Aug 10,2016
Minithumbup
By: 'Mr'
Aug 10,2016
0 people found
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Would most definitely recommend using sale boards our house was sold in just under one week and We were kept informed regularly regarding the purchase and on the day of completion when we handed over the keys We were given a bottle of champagne so ...
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Comment on agent fees
Good
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“I purchased a property in Exeter through Saleboards in November 2015. ......”

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Dec 11,2015
Minithumbup
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Jonathan
By: 'Katie'
Dec 11,2015
0 people found
this helpful
I purchased a property in Exeter through Saleboards in November 2015. I found Saleboards to be extremely professional, efficient and sincere throughout the entire process. The sale was able to go through in no time at all, everyone was involved in the sale process so that ...
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“Ryan Bennett at Saleboards has delivered a high quality service ......”

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Aug 27,2015
Minithumbup
By: 'Helen'
Aug 27,2015
0 people found
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Ryan Bennett at Saleboards has delivered a high quality service during the complex sale of our property. He is an excellent communicator, he is clear and concise about different aspects of the process, he makes positive suggestions and he equally solution focused. He is tenacious ...
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“A really friendly and upfront company. We chose Saleboards soley ......”

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Aug 27,2015
Minithumbup
By: 'James'
Aug 27,2015
0 people found
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A really friendly and upfront company. We chose Saleboards soley on the interaction we had with Ryan on a house viewing. He was clear, told us the information we needed and was basically honest. All the other viewings with other companies where staged and cheesey. ...
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“Would I recommend Saleboards as an estate agent? Absolutely! Why? ......”

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Jun 04,2015
Minithumbup
By: 'Kay'
Jun 04,2015
0 people found
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Would I recommend Saleboards as an estate agent? Absolutely! Why? For a number of applaudable reasons. Without exception, every member of staff delivered a first class service; from the moment I stepped into the house that I wanted to buy to the support that was ...
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“From start to finish the whole team at Saleboards were ......”

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May 19,2015
Minithumbup
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Jonathan
By: 'Michelle'
May 19,2015
0 people found
this helpful
From start to finish the whole team at Saleboards were helpful, efficient and approachable. Saleborards has a completely different feel to other estate agents. They were professional and knowledgeable but in my opinion what makes them stand out is the fact they are honest, caring ...
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Comment on agent fees
Considering all the work Saleboards put in their fees are very good value. I found their fees to be very competitive compared to other estate agents.
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“What an amazing team! All totally professional but extremely helpful ,......”

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May 01,2015
Minithumbup
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Laura
By: 'Mrs'
May 01,2015
0 people found
this helpful
What an amazing team! All totally professional but extremely helpful ,friendly & approachable in a very caring way. This is definitely NOT your average estate agent but a very knowledgeable team of people working together in the most ethical, honest & cheerful way possible. Laura who valued ...
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“When we were viewing properties we used a range of ......”

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Apr 13,2015
Minithumbup
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Jonathan
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Kate
By: 'Antony'
Apr 13,2015
0 people found
this helpful
When we were viewing properties we used a range of estate agents in Exeter: Salebaords staff really stood out as open, knowledgeable, courteous, supportive and offering sound advice and information on the specific properties we were looking at plus about buying in general. This was ...
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“A very professional and friendly firm and I would have ......”

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Mar 03,2015
Minithumbup
By: 'Carolyn'
Mar 03,2015
0 people found
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A very professional and friendly firm and I would have no hesitation in using them the next time we move. Highly recommended....
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Comment on agent fees
The fees were reasonable for all the work the agent put in for the sale of our property. The presentation of our house details and photography was superb.
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“Saleboards staff are second to none. They exemplify ethical and ......”

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Feb 27,2015
Minithumbup
By: 'Stephanie'
Feb 27,2015
0 people found
this helpful
Saleboards staff are second to none. They exemplify ethical and caring estate agency - nothing was too much trouble for them. The photographs and brochure they produce are excellent and really showed the flat at its best. They recommended tradesmen when needed who turned out ...
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“SaleBoards have been efficient and kind during the sale of ......”

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Nov 27,2014
Minithumbup
By: 'Avril'
Nov 27,2014
0 people found
this helpful
SaleBoards have been efficient and kind during the sale of our house. We had to sell due to a bereavement in the family, which is why I wanted to say thank you to the whole team at SaleBoards who have been completely understanding during this ...
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“All the team at Saleboards were extremely knowledgable, professional and ......”

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Nov 17,2014
Minithumbup
By: 'Melissa'
Nov 17,2014
0 people found
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All the team at Saleboards were extremely knowledgable, professional and helpful throughout the entire process. After dealing with countless estate agents over the 8 months process it quickly became apparent what an excellent service your entire team provided and I have no hesitation in recommending your ...
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“We bought our house through SaleBoards. Communication was very good ......”

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Oct 11,2014
Minithumbup
By: 'Sue'
Oct 11,2014
0 people found
this helpful
We bought our house through SaleBoards. Communication was very good and they were extremely kind helping us with various connections when we had to suddenly leave our rented accommodation to find something short-term whilst we waited to complete with our house. I would certainly recommend ...
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“The agent was the first to give us a realistic ......”

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Aug 13,2014
Minithumbup
By: 'DAR'
Aug 13,2014
0 people found
this helpful
The agent was the first to give us a realistic value on our property. The previous ones had all given inflated valuations to get business. Their brochure that they produced was top quality and included a note detailed than average floor plan. Their staff were ...
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“All the team at sale boards worked well we're polite ......”

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Aug 07,2014
Minithumbup
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Kate
By: 'toby.'
Aug 07,2014
0 people found
this helpful
All the team at sale boards worked well we're polite on the phone and kept me informed at all times. When the vendor was thinking about pulling out with a couple weeks left to exchange Kate and the team worked hard to keep the sale ...
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“We were absolutely delighted with the service we received from ......”

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Jul 07,2014
Minithumbup
By: 'Paul'
Jul 07,2014
0 people found
this helpful
We were absolutely delighted with the service we received from Saleboards. I can't rate them highly enough. So many fantastic stages of what could have been a really tricky time: the initial meeting with Laura about how they would sell the property for us, she ...
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Comment on agent fees
Competitive and fair, plus great to give some of them to projects overseas.
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“I cannot begin to tell you just how delighted we ......”

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Jun 06,2014
Minithumbup
By: 'Colin'
Jun 06,2014
0 people found
this helpful
I cannot begin to tell you just how delighted we chose saleboards to sell our house. Right from day one on seeing no 11,Saxon Avenue and getting on the market. you handled everything so precise,you got us numerous viewings and eventually getting the sale ...
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“We used SaleBoards for the sale of our home and ......”

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Jun 03,2014
Minithumbup
By: 'Julie'
Jun 03,2014
0 people found
this helpful
We used SaleBoards for the sale of our home and were delighted with the very professional and friendly service given. They were always available for advice and support whenever we needed it. We would have no hesitation in recommending their services to other prospective sellers....
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“We found everyone at Saleboards was always very polite and ......”

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May 28,2014
Minithumbup
By: 'David'
May 28,2014
0 people found
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We found everyone at Saleboards was always very polite and friendly. We felt that they had suggested a good, sensible asking price at the start, and never felt under any pressure to reduce the asking price or accept a low offer just to get a ...
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“All members of staff were amazing in the customer service ......”

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May 07,2014
Minithumbup
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Laura
By: 'Mr'
May 07,2014
0 people found
this helpful
All members of staff were amazing in the customer service they provided and their professionalism. We cannot rate them highly enough and are so pleased we chose them. They were all highly professional and we could not have asked for more from them. Their fee ...
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“Saleboards acted in a very professional way with our purchase. ......”

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May 06,2014
Minithumbup
By: 'Helen'
May 06,2014
0 people found
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Saleboards acted in a very professional way with our purchase. Everyone was always polite and positive on the phone or emails and our queries were always answered immediately and any info we wanted followed up straight away. When one person wasn't available somebody else would ...
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Vendor Fees

No fees set.

Landlord Fees

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Tenant Fees

No fees set.
Last updated at 21/05/2024, 1:07 PM by Jessica
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:07 PM 21/05/2024 by Jessica

Awards won by Southgate Estates, Exeter EX1 1EE



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