0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 06,2014
Jan 06,2014
1
people found
this helpful
this helpful
I engaged Haybrook to let one of my rental properties in November 2013 on the back of some fairly bold claims about their ability to market the property - from Anton, who I have never heard from again. Ordinarily I would not make the time to write a review but I am so appalled by the lack of service I feel compelled to share this.
The headlines:-
- The property was on the market for 3 weeks without photo's even though Haybrook had been round to take them when we engaged them. I e-mailed twice to advise of this and received no response.
- It was only after calling and threatening to move the property to another agent, hat the photos were finally uploaded.
- To test Haybrooks response I twice requested a viewing (as a potential tenant) via the Haybrook Website, I received no response at any time. Anton being the contact.
- Having received no response I called the branch and spoke to Rebecca and advised of the situation. She was full of apologies and said this would become her main priority.
2 weeks later with no communication from Haybrook on any level.
During this time I had made 4 un-returned phone calls to Rebecca (The Haybrook call centre advised me each time I called that they had sent Rebecca an e-mail asking her to call me).
Upon speaking with her today (06/01) she advised she had received no messages to call me ( I don't believe this) and offered no apology whatsoever.
Based on this personal experience I would not use no recommend Haybrook to anyone.
The headlines:-
- The property was on the market for 3 weeks without photo's even though Haybrook had been round to take them when we engaged them. I e-mailed twice to advise of this and received no response.
- It was only after calling and threatening to move the property to another agent, hat the photos were finally uploaded.
- To test Haybrooks response I twice requested a viewing (as a potential tenant) via the Haybrook Website, I received no response at any time. Anton being the contact.
- Having received no response I called the branch and spoke to Rebecca and advised of the situation. She was full of apologies and said this would become her main priority.
2 weeks later with no communication from Haybrook on any level.
During this time I had made 4 un-returned phone calls to Rebecca (The Haybrook call centre advised me each time I called that they had sent Rebecca an e-mail asking her to call me).
Upon speaking with her today (06/01) she advised she had received no messages to call me ( I don't believe this) and offered no apology whatsoever.
Based on this personal experience I would not use no recommend Haybrook to anyone.
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Latest Reviews
15th Aug 2014
reviewed by 'Blue99'
28th Feb 2014
reviewed by 'Disgruntled'
25th Feb 2014
reviewed by 'WhyHasItTakenSoLongToWriteThis'
6th Jan 2014
reviewed by 'Landlord'
10th Oct 2011
reviewed by 'Missy'
Opening Hours
Address
Haybrook
Campo Chambers 26 Campo Lane
Sheffield
South Yorkshire
S1 2EF
0114 272 0700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £700 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 15,2014
Aug 15,2014
1
people found
this helpful
this helpful
Again ... as with so many of these reviews where do I start?
We started our tenancy 2 years ago with haybrook as the letting agent and from the word go they were atrocious. They continued to ask for documents that had been sent multiple times, missed ...
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Comment on agent fees
Fees were high and the service was awful for the money paid
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Aug 20, 2014
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(1)
Dear Blue99,
We're really sorry to hear about your experience and the service you received. Please could you email [email protected] with the full details (including property details) so we can investigate.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Feb 28,2014
Feb 28,2014
1
people found
this helpful
this helpful
This is going to be a long one but PLEASE READ if you are considering renting. Where do we start...
We viewed the property with Anton, loved it. Anton assured us that the carpets would be professionally cleaned and banisters would be put up on ...
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Feb 25,2014
Feb 25,2014
3
people found
this helpful
this helpful
Where do I begin? I was contacted by Haybrook after advertising my flat on a local website (as I wanted to manage the property myself). After having no luck online I agreed to Haybrook advertising the property for me in a let-only agreement. As they ...
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What agent could do to change your mind?
They should have actually done what I had stated I wanted when we first met. It's all nice and polite until they know they need to get money from you. They need to earn the money, not just do anything necessary to take it away from you. Stop intimidating the people that pay your wages.Attached Filesnbsp;
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Jan 06,2014
Jan 06,2014
1
people found
this helpful
this helpful
I engaged Haybrook to let one of my rental properties in November 2013 on the back of some fairly bold claims about their ability to market the property - from Anton, who I have never heard from again. Ordinarily I would not make the time to ...
read full review
read full review
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Oct 10,2011
Oct 10,2011
3
people found
this helpful
this helpful
We moved into a property that was marketed and contracts drawn up by Haybrook, when we got the keys we found that the property was filthy, Haybrook promised us it would be professionally cleaned. After a few weeks living at the house we found that ...
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What agent could do to change your mind?
All they care about is getting their money, awful agentAttached Filesnbsp;
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Oct 13, 2011
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Hi there. I'm sorry that you have been unhappy with the service delivered by haart. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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