100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Jan 06,2014
Jan 06,2014
4
people found
this helpful
this helpful
Totally incompetent. My first home buying experience was an absolute disaster thanks to Fulfords. From being given the keys to the house we purchased before the seller had even moved out to a careless mortgage advisor. Empty threats and pushy staff. I would avoid Fulfords like the plague.
First of all, the house purchase was held up due to difficulties the seller was having moving into their new home. I don't know the full details but all I know is it is was to do with a mortgage that Fulfords in house mortgage advisor had setup. We also went with their in house mortgage advisor. I really wish I hadn't. He failed to inspire me with much confidence. Everything seemed fine on the initial meeting but from then on, things just got worse. We were made promises that we'd have a mortgage offer within a month. I was asked a couple weeks in to fax over some paperwork to the mortgage advisor so he could get it to the mortgage lender and thought everything was sorted. On chasing this up a month later, no mortgage yet. I thought I'd give them the benefit of the doubt and waited patiently for another fortnight. Still no mortgage so I chased it up. I then got requests for more paperwork. Mostly paperwork I had already given him! Is this to say he lost the paperwork I had already sent him? When something has my personal financial details on I'd like to think they deal with it safely but all seemed too lax regarding this matter.
These difficulties persisted for 4 months before I received my mortgage offer. A far cry from the 4 weeks quoted.
Then there was the sales staff. Infuriating to say the least. We experienced difficulties in purchasing the property that we did. Difficulties that Fulfords didn't keep us posted on at all. The house sale was about to fall through and they didn't even have the courtesy to call. A house is one of the biggest purchases you'll make in your life and they could not even be bothered to keep me up to date.
When things did get back on track and contracts were due to be released, I was pestered every day over the phone for the best part of week to get my contract in. What made me furious was I hadn't even received the contract to sign yet. I was given threats that the house purchase was in danger and that I really need to get the paper work in. This is a house purchase that had been going on for 6 months at this stage. I could not believe the nerve of Debbie to call me up and tell me unless I got my contract in immediately, the house sale was going to fall through when I didn't even have the paperwork and it had already dragged on for 6 months! I found Debbie to be a very unpleasant person to deal with. Pushy and rude.
There's also the legal issues of the service Fulfords provided. The contract clearly stated an exchange date. A few days before the exchange date we popped in to check everything was in order. We were told everything was fine and that we could move in that day. Great we thought. The seller had moved out early. They then proceeded to hand us the keys to the house. We arrive at the house, open the door and walk in. The seller was still in the process of moving out! Luckily the seller wasn't there at the time but the sellers boxes of clothing and personal items were all still sat in the living room. I don't like the thought of an estate agent handing my keys over to someone before a legally agreed date when I could potentially still be there!
Fulfords then have the nerve to send me an email asking me to leave a GOOD review on Google. I don't think so.
First of all, the house purchase was held up due to difficulties the seller was having moving into their new home. I don't know the full details but all I know is it is was to do with a mortgage that Fulfords in house mortgage advisor had setup. We also went with their in house mortgage advisor. I really wish I hadn't. He failed to inspire me with much confidence. Everything seemed fine on the initial meeting but from then on, things just got worse. We were made promises that we'd have a mortgage offer within a month. I was asked a couple weeks in to fax over some paperwork to the mortgage advisor so he could get it to the mortgage lender and thought everything was sorted. On chasing this up a month later, no mortgage yet. I thought I'd give them the benefit of the doubt and waited patiently for another fortnight. Still no mortgage so I chased it up. I then got requests for more paperwork. Mostly paperwork I had already given him! Is this to say he lost the paperwork I had already sent him? When something has my personal financial details on I'd like to think they deal with it safely but all seemed too lax regarding this matter.
These difficulties persisted for 4 months before I received my mortgage offer. A far cry from the 4 weeks quoted.
Then there was the sales staff. Infuriating to say the least. We experienced difficulties in purchasing the property that we did. Difficulties that Fulfords didn't keep us posted on at all. The house sale was about to fall through and they didn't even have the courtesy to call. A house is one of the biggest purchases you'll make in your life and they could not even be bothered to keep me up to date.
When things did get back on track and contracts were due to be released, I was pestered every day over the phone for the best part of week to get my contract in. What made me furious was I hadn't even received the contract to sign yet. I was given threats that the house purchase was in danger and that I really need to get the paper work in. This is a house purchase that had been going on for 6 months at this stage. I could not believe the nerve of Debbie to call me up and tell me unless I got my contract in immediately, the house sale was going to fall through when I didn't even have the paperwork and it had already dragged on for 6 months! I found Debbie to be a very unpleasant person to deal with. Pushy and rude.
There's also the legal issues of the service Fulfords provided. The contract clearly stated an exchange date. A few days before the exchange date we popped in to check everything was in order. We were told everything was fine and that we could move in that day. Great we thought. The seller had moved out early. They then proceeded to hand us the keys to the house. We arrive at the house, open the door and walk in. The seller was still in the process of moving out! Luckily the seller wasn't there at the time but the sellers boxes of clothing and personal items were all still sat in the living room. I don't like the thought of an estate agent handing my keys over to someone before a legally agreed date when I could potentially still be there!
Fulfords then have the nerve to send me an email asking me to leave a GOOD review on Google. I don't think so.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £75,000 | £200,000 |
| Lettings | 0% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 5 | 0 | 1 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 20,2022
Nov 20,2022
0
people found
this helpful
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Fulfords definitely came through for me. They proved to me the true meaning of humanity and professionalism. They made the experience seamless and as fast as possible. I remain hooked as a customer will never hesitate to always recommend them!!...
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Oct 09,2020
Oct 09,2020
0
people found
this helpful
this helpful
We are really pleased with the service provided by Fulfords, made all the easier by the excellent expertise of Luke (now based at Honiton). Our sale was a little more protracted due to coronavirus (no ones fault). Communications were very well maintained throughout and our ...
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Aug 04,2015
Aug 04,2015
1
people found
this helpful
this helpful
Dealing with Vicky and her team to sell my late mother's property has been an excellent experience. From the great valuation and suggested listing, through to the introduction of viewings after only 1 day .Vicky clearly knew the local market very well and had a good ...
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May 13,2015
May 13,2015
1
people found
this helpful
this helpful
Vicki and the team at Honiton were a pleasure to deal with when selling my house. Vicki kept me up to date on all aspects of the sale and her integrity and pleasant manner were a refreshing change to other estate agents I've used in ...
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May 08,2015
May 08,2015
1
people found
this helpful
this helpful
excellent service throughout our house sale. very kind and helpful staff in the Honiton Branch.
Sold out house within days of going on the market...
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Oct 29,2014
Oct 29,2014
2
people found
this helpful
this helpful
Terrible letting agent.
1) Never received any notifications or updates regarding the let when i was applying
2) Threatened my partner and i quote "you will be left without a roof over your head"
3) No time to read the contract (they were too busy to release it ...
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What agent could do to change your mind?
Try giving adults jobs to adults and see if that works?Attached Filesnbsp;
Comment on agent fees
To expensive. Roll on the legal changes when agents have to charge landlords rather than rip off tennents
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Sep 02,2014
Sep 02,2014
5
people found
this helpful
this helpful
The business at doing their business.
Special mention for Vicki Sweet, but all the staff did an excellent job.
Many thanks!...
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Aug 26,2014
Aug 26,2014
4
people found
this helpful
this helpful
I bought my property through Fulfords and could not have been happier with the service provided - I told them my requirements and Vicki worked tirelessly to find me my ideal property. The whole process could not have been smoother - Vicki called me regularly ...
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Jan 06,2014
Jan 06,2014
4
people found
this helpful
this helpful
Totally incompetent. My first home buying experience was an absolute disaster thanks to Fulfords. From being given the keys to the house we purchased before the seller had even moved out to a careless mortgage advisor. Empty threats and pushy staff. I would avoid Fulfords ...
read full review
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Nov 05,2012
Nov 05,2012
5
people found
this helpful
this helpful
My partner and I went into the shop to ask for the details of a property that we were interested in that we had seen in the window. The lady we spoke to was in my opinion very oppressive
She ordered us to sit down ...
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What agent could do to change your mind?
The agent could have been polite and accommodating rather than oppressive.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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