“The agent did very little to sort out any maintenance ......”
1 Star Review
Jan 03,2014
By:
'TFI'
Jan 03,2014
Branch: Bracknell, Greenacres
Old Bracknell Lane West
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG12
Branch: Bracknell, Greenacres
Old Bracknell Lane West
Lettings (as a Tenant)
Postcode: RG12
1
people found
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The agent did very little to sort out any maintenance issues. I (the tenant) was constantly having to do their job for them.
Quite often I would phone up to ask if they'd made any progress re a maintenance issue, and in most cases I was having to remind them what I was waiting for.
The landlords were never chased up unless I requested them to be.
In some cases, I was actually sourcing a supplier myself to get the job done.
Unless I persistently chased them up, nothing got done.
No flexibility when it came to a checkout time - were simply told when it had to be.
All in all - very poor
Was very tempted to write to landlord to explain how shocking their managament of the property was.
What agent could do to change your mind?
Agent could simply have listened to our requests to get things fixed, and then arranged for them to get fixed. That would've been nice. But it was too much to ask.
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Thank you for your review.
Whilst we find your comments disappointing I would like to point out that we do have a complaints process in place and all genuine complaints are dealt with quickly and with the utmost professionalism. James Griffin Lettings strive to achieve the best possible levels of service and we endeavour to correct any areas in which we fall short of our own high standards. It would appear in this instance that no such formal complaint was made and the opportunity to better your experience was not afforded to us.
Where possible check outs are booked on a day and time convenient for our tenants, however we do choose to employ an independent third party inventory company to conduct check outs to ensure a fully unbiased service, and as such some flexibility from all parties may be required.