“I decided to write this review about my experience in ......”
1 Star Review
Dec 30,2013
By:
'indemnity'
Dec 30,2013
Branch: London, 121 Wapping High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E14
Branch: London, 121 Wapping High Street
Lettings (as a Tenant)
Postcode: E14
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I decided to write this review about my experience in dealing with Abatoria to give a more balanced view, particularly in light of a number of suspiciously positive reviews written in a suspiciously short period of two months.
We rented with Abatoria for over one year and had to move out because we did not want to put up with their incompetence. If you are renting through them, be prepared to pay extortionate fees for referencing/contract. You will only be able to read a hard copy of the tenancy contract in the office (for some unclear legal reasons, they will not be able to send it to you by email and you will not be allowed to take a copy of it). If Abatoria is managing your flat and if anything breaks in the flat - it will take them some time to send somebody to fix the problem and they will ask you to sort out the problem yourself and will threaten you with fees and call out charges if it turns out that you "could have fixed the leaking sink yourself". When they finally arranged for somebody to come round - the person arrived without any prior notice (we happend to be in the flat that day), had keys to the flat and informed us that he only worked with Abatoria for 2 days, although Abatoria informed us that they would only give keys to their trusted service providers with whom they had worked for years.
You may think that they are acting in the interests of the landlord but this is not the case as when we had a bad leak from a neighbouring flat which damaged a big section of the carpet - Abatoria did not bother responding to our messages and calls for several days (we had to sort out the problem ourselves as the leak was damaging the wall and carpet).
When we decided finally to move out, Abatoria representatives were extremely unhelpful with viewing timings and at times did not inform us of viewings taking place in our flat. Some viewings were not properly supervised. On moving out, they threatened us with cleaning costs if we were to use our own cleaning firms and not the ones offered by them. At the same time, the quotes offered by them were extortionate and, more interestingly, they refused to tell us the names of the relevant cleaning companies who provided the quotes (which is what one would do if the prices quoted by them did not represent the usual prices charged by these cleaning companies).
Needless to say, Abatoria is not a member of any agents' organisations and, as such, do not feel it is necessary to follow any code of conduct or generally treat their customers fairly.
I would urge you to think twice before dealing with Abtoria - they are incompetent, dishonest and unprofessional.
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I would also like to point out that the reason we have so many reviews in the last few months is because we encourage our sales and lettings teams to get feedback from their clients as regularly as we can so we can strive to be better.
We try our best but unfortunately we can't please everyone and for that- we are sorry!