50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Dec 24,2013
Dec 24,2013
5
people found
this helpful
this helpful
Clueless, dishonest and unprofessional- avoid at all costs.
Richard 'sold' our flat on 4 separate occasions, but each fell through as all of the potential vendors had not been checked for eligibility, failed credit scores etc... Seemingly it had not occurred to anyone at the office to set up a meeting with their onsite mortgage advisor before allowing them to submit offers on properties they couldn't afford.
The property was left vacant for 9 months whilst Connells flapped about periodically looking for buyers, unfortunately after every viewing my property was treated with disdain- mud was trailed throughout, urine splashed around the unflushed toilet. The final insult came when one of my former neighbours stopped me in the supermarket to say that after a viewing the balcony door had been left open allowing snow to drift in and settle on the carpet.
Unhappy with this news I went to the office to discuss this, the office manger told me it didn't happen, but did admit to sending Will around to close the balcony door that he hadn't left open.
Will it would seem is as good at locking doors as he is at returning phone calls, the less said about this hapless young man the better. If you are appointed him as your Sales Executive, you may as well give up now-your property will never sell.
The Walnut Tree branch (Jasmine) sold my flat in the end, they're much better.
Richard 'sold' our flat on 4 separate occasions, but each fell through as all of the potential vendors had not been checked for eligibility, failed credit scores etc... Seemingly it had not occurred to anyone at the office to set up a meeting with their onsite mortgage advisor before allowing them to submit offers on properties they couldn't afford.
The property was left vacant for 9 months whilst Connells flapped about periodically looking for buyers, unfortunately after every viewing my property was treated with disdain- mud was trailed throughout, urine splashed around the unflushed toilet. The final insult came when one of my former neighbours stopped me in the supermarket to say that after a viewing the balcony door had been left open allowing snow to drift in and settle on the carpet.
Unhappy with this news I went to the office to discuss this, the office manger told me it didn't happen, but did admit to sending Will around to close the balcony door that he hadn't left open.
Will it would seem is as good at locking doors as he is at returning phone calls, the less said about this hapless young man the better. If you are appointed him as your Sales Executive, you may as well give up now-your property will never sell.
The Walnut Tree branch (Jasmine) sold my flat in the end, they're much better.
What agent could do to change your mind?
Financially assessed vendors. Left my property clean. Left my property secure. Returned phone calls.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
13th Aug 2021
reviewed by 'Glen'
4th May 2021
reviewed by 'Nicholas'
14th Apr 2021
reviewed by 'Iwona'
9th Mar 2021
reviewed by 'Alistairs'
26th Feb 2021
reviewed by 'Dukakis'
Opening Hours
Address
Connells
500 Landmark Place, Silbury Boulevard
Milton Keynes
Buckinghamshire
MK9 2AD
01908 674 141
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £325,000 | £325,000 |
| Lettings | 100% | 99% | £1,100 | £1,325 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 6 | 1 | 2 | 2 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 13,2021
Aug 13,2021
0
people found
this helpful
this helpful
Had a very smooth house move, Demi from Connells Mk, keeped us informed throughout, helped me with some of the many forms my Solictor was after and all in all was on top of chasing people
Definitely will use again...
read full review
read full review
Was this helpful?
Yes
Yes
May 04,2021
May 04,2021
0
people found
this helpful
this helpful
My first time renting couldn't have been as smooth&stress-free as it has been with Connells.
From the first phone call to the last, Gemma did her upmost to assist me in every aspect of the move, and i couldn't have done it without her.
...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 14,2021
Apr 14,2021
0
people found
this helpful
this helpful
Wow!! talk-about making moving easy and stress free!! I highly recommend anyone who is looking to let within Milton Keynes area to check Connells out! Claire and Marco knows their stuff and make everything very personal from the first conversation, taking a load of our ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09,2021
Mar 09,2021
0
people found
this helpful
this helpful
I would like to say a big thank you to Claire Hampton and Marco at Connells Letting Milton Keynes for making my move that much easier. They were always there at the end of the phone to answer all my questions and concerns. They were ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26,2021
Feb 26,2021
0
people found
this helpful
this helpful
I had the best experience ever with Connells letting team MK. I am so grateful to Marco, Eliot, Gemma and Claire.
They were able to get me a good tenant in a timely manner and they made the entire process seamless. Thank you...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 09,2020
Dec 09,2020
0
people found
this helpful
this helpful
Having never rented before we were expecting difficulties in finding something suitable but the team quickly identified our needs and found the best environment for us. Everyone involved did their best for us. Well done....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 07,2020
Dec 07,2020
0
people found
this helpful
this helpful
I can’t recommend Claire from the Connells Lettings Team high enough! After struggling to find an agent who would return an enquiry after my financial situation changed due to the pandemic, Claire and the team found me and my children the most beautiful property, ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 02,2020
Dec 02,2020
0
people found
this helpful
this helpful
Don't bother with Connells.
It took ten days for Connells to get our house on the market. They put the advert up online and that's about all they did. When the agents showed the property they did nothing but announce the room they were walking ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 01,2020
Oct 01,2020
0
people found
this helpful
this helpful
My kids have looked for houses from a lot of agencies and they cannot praise Connells MK enough. They were very skillful, attentive and helpful! They really went the extra mile. Thank you so much!...
read full review
read full review
Was this helpful?
Yes
Yes
May 23,2019
May 23,2019
1
people found
this helpful
this helpful
when looking for the property Kelsey and Ali shown good customer service never give up during the search. Both supported and advice me on different properties until l find the one l want. Good communication and inter-personal skills . Well done and keep it up....
read full review
read full review
Comment on agent fees
They have time to listen to customers and communicate well when advising
Was this helpful?
Yes
Yes
May 26,2014
May 26,2014
3
people found
this helpful
this helpful
Very poor - no response to offers put in on a property. I had to call to get an answer. Attempts made to force me though their mortgage brokers. I will avoid if at all possible....
read full review
read full review
What agent could do to change your mind?
Actually respond to our offers formally.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Dec 24,2013
Dec 24,2013
5
people found
this helpful
this helpful
Clueless, dishonest and unprofessional- avoid at all costs.
Richard 'sold' our flat on 4 separate occasions, but each fell through as all of the potential vendors had not been checked for eligibility, failed credit scores etc... Seemingly it had not occurred to anyone at the office ...
read full review
read full review
What agent could do to change your mind?
Financially assessed vendors. Left my property clean. Left my property secure. Returned phone calls.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 20,2013
Nov 20,2013
4
people found
this helpful
this helpful
We have recently rented through Connells MK branch and have had a very poor experience. The communication was very poor throughout with no clear process of what should be happening when. We had to keep chasing for small things and ended going in personally to ...
read full review
read full review
What agent could do to change your mind?
Communicate clearly Have a defined process and checklist for what shoud happen, when Respond to emails Remember information by making notes instead of asking the same question again and again Write the correct information on tenancy paperwork and check facts before providing incorrect information Instead of saying, 'I don't deal with that' after taking our money, provide a nominated point of contact in an appropriate manner and follow through to ensure service is maintained.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 24,2012
Jul 24,2012
6
people found
this helpful
this helpful
Connells asked if I would accept an offer on my property. I told them the lowest I could go to was 129500. The member of staff who took the offer from the buyer told me that he would reduce the final fee from Connells from 2900 to 2500 ...
read full review
read full review
What agent could do to change your mind?
Connells should have given me writing the amended fee when I asked, but because they did not they have had an extra 400+vat off of me, when the agent told me that he was autherised to reduce the fee.Attached Filesnbsp;
Was this helpful?
Yes
Yes
May 14,2011
May 14,2011
1
people found
this helpful
this helpful
I recently sold my house with Connells in Kings Heaths and found the staff to be very helpful. They were more expensive, but I had been trying to sell my house with another agent for 12 months with no success. It's that old saying ¢â‚¬Å“you get ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in MK9 
Best Letting Agent in Milton Keynes 
