0% sales valuation accuracy
0% sales fee satisfaction
Dec 19,2013
Dec 19,2013
8
people found
this helpful
this helpful
My girlfriend was renting a flat through this poor excuse for an estate agent.
Firstly when my girlfriend moved in to the flat, it was not professionally cleaned, had light bulbs broken and no toilet seat. It took them over 2 weeks before dealing with these issues.
My girlfriend lost her job and had to leave her tenancy early. We have an email from the lettings manager (Steve Hudson) stating that we do not need to have the flat professionally cleaned, but instead to leave the flat in the same condition as we found it (which we did).
Steve then emailed us to say that the new tenants have moved in and complained about the condition of the flat. Surely it is his job to inspect the flat before the new tenants moved in? He is trying to now take £50 from their deposit for a professional clean.
On top of that, he is now saying that the boiler was faulty, it was their job to report a fault and because they have to send an emergency engineer to the property they will be charged accordingly. Does he not think that in the middle of December, if there was a fault with the boiler that they wouldn't have reported it? On top of that, i am sure that the boiler is the landlord's responsibility anyway.
Steve Hudson is trying to take advantage of two young girls, who he thinks doesn't know any better and can charge them for things which he cannot legally charge for.
Furthermore, and more importantly, the way he has spoken to my girlfriend both over email and over the phone is disgraceful. When i tried to contact Steve, it took me 48 hours to get a call back. Once he finally called me back, he hung up on me.
Steve Hudson is completely unprofessional, rude, incompetent, disrespectful and didn't even have the decency to speak to me over the phone. As an estate agent myself in Central London, I would not dream of speaking to any client/customer the way he has spoken to both myself and more importantly my girlfriend.
On top of the truly woeful service they have provided to both their tenant and landlord, they have upset my girlfriend on a personal level and I will be taking my complaint as far as I possibly can.
This is not the first time I have heard of this firm behaving in such a way and I would strongly advise avoiding using their services in the future, in particular their lettings ¢â‚¬Ëœmanager' Steve Hudson.
Utterly disgusted!
Firstly when my girlfriend moved in to the flat, it was not professionally cleaned, had light bulbs broken and no toilet seat. It took them over 2 weeks before dealing with these issues.
My girlfriend lost her job and had to leave her tenancy early. We have an email from the lettings manager (Steve Hudson) stating that we do not need to have the flat professionally cleaned, but instead to leave the flat in the same condition as we found it (which we did).
Steve then emailed us to say that the new tenants have moved in and complained about the condition of the flat. Surely it is his job to inspect the flat before the new tenants moved in? He is trying to now take £50 from their deposit for a professional clean.
On top of that, he is now saying that the boiler was faulty, it was their job to report a fault and because they have to send an emergency engineer to the property they will be charged accordingly. Does he not think that in the middle of December, if there was a fault with the boiler that they wouldn't have reported it? On top of that, i am sure that the boiler is the landlord's responsibility anyway.
Steve Hudson is trying to take advantage of two young girls, who he thinks doesn't know any better and can charge them for things which he cannot legally charge for.
Furthermore, and more importantly, the way he has spoken to my girlfriend both over email and over the phone is disgraceful. When i tried to contact Steve, it took me 48 hours to get a call back. Once he finally called me back, he hung up on me.
Steve Hudson is completely unprofessional, rude, incompetent, disrespectful and didn't even have the decency to speak to me over the phone. As an estate agent myself in Central London, I would not dream of speaking to any client/customer the way he has spoken to both myself and more importantly my girlfriend.
On top of the truly woeful service they have provided to both their tenant and landlord, they have upset my girlfriend on a personal level and I will be taking my complaint as far as I possibly can.
This is not the first time I have heard of this firm behaving in such a way and I would strongly advise avoiding using their services in the future, in particular their lettings ¢â‚¬Ëœmanager' Steve Hudson.
Utterly disgusted!
What agent could do to change your mind?
Strongly advise using their services!Attached Filesnbsp;
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Latest Reviews
19th Dec 2013
reviewed by 'Daniel'
10th May 2013
reviewed by 'Kerry'
Opening Hours
Address
Bairstow Eves
41 Junction Road
Archway,London
Greater London
N19 5QU
020 7717 5113
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 19,2013
Dec 19,2013
8
people found
this helpful
this helpful
My girlfriend was renting a flat through this poor excuse for an estate agent.
Firstly when my girlfriend moved in to the flat, it was not professionally cleaned, had light bulbs broken and no toilet seat. It took them over 2 weeks before dealing with these ...
read full review
read full review
What agent could do to change your mind?
Strongly advise using their services!Attached Filesnbsp;
Was this helpful?
Yes
Yes
May 10,2013
May 10,2013
9
people found
this helpful
this helpful
This is the worst estate agent I have ever dealt with. When we viewed the property and in the advertsiement it was stated that the property could be unfurnished and that the land lord was flexible. The land lord had specified to the agent that ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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