33% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Dec 16,2013
Dec 16,2013
5
people found
this helpful
this helpful
Connells were very unhelpful and rude to myself and two housemates this November - December when trying to rent a property. I work in customer service myself and would be fired for half the things Connells did to us. Here are some of the problems we had with them:
We were refused a request to speak to the landlord about general inquiries.
We were accused of lying about our jobs when there was a mistake in the reference check.
We had to pay unexpected charges for a guarantor check even though this was never mentioned before we signed the contract.
Our agent Kat was almost always off work sick or on a day off, sometimes for up to four days in a row.
After travelling over 30 miles to the office to speak to Simon, another agent, about our concerns he clearly didn't want to speak to us and was desperately trying to fob us off.
Simon was also incredibly rude to us when i expressed how dissatisfied i was with the service and lengthy procedure time, stating that if we weren't happy with the service, he would find other tennants for the property who would be.
Simon was also very condescending and uncaring when we explained that the procedure needed to speed up or we would miss the deadline and have to pay another £50 in charges for their slow work.
Questions were answered cryptically if at all and we were heavily encouraged to sign the final contract before we were even sure we would be able to move in (which would have resulted in a massive charge if we couldn't find a guarantor).
Kat was very unorganised and had to be reminded more than 4 times to send out emails and documentation.
Were given no advice or help from Connells when we had trouble finding a guarantor that met their ridiculously strict reference requirements (i have rented 2 houses previously and have never needed to provide such irrelevant information).
It felt as if they couldn't be bothered to do their job properly and expected us to do it ourselves or give up - however they still responded to us just in case we managed to do it ourselves so they could collect their commission.
With 9 days left before the move in date we again asked to speak to the landlord and explain why things were taking so long and how difficult Connells were being and were refused.... It's a miracle we even managed to move in and we were incredibly close to walking away.
My advice would be to avoid Connells like the plague, it is disgustingly bad service and has some of the most unprofessional members of staff i have ever seen. Kat should be retrained immediately and Simon should be disciplined by management for sharp tongue and uncaring attitude.
We were refused a request to speak to the landlord about general inquiries.
We were accused of lying about our jobs when there was a mistake in the reference check.
We had to pay unexpected charges for a guarantor check even though this was never mentioned before we signed the contract.
Our agent Kat was almost always off work sick or on a day off, sometimes for up to four days in a row.
After travelling over 30 miles to the office to speak to Simon, another agent, about our concerns he clearly didn't want to speak to us and was desperately trying to fob us off.
Simon was also incredibly rude to us when i expressed how dissatisfied i was with the service and lengthy procedure time, stating that if we weren't happy with the service, he would find other tennants for the property who would be.
Simon was also very condescending and uncaring when we explained that the procedure needed to speed up or we would miss the deadline and have to pay another £50 in charges for their slow work.
Questions were answered cryptically if at all and we were heavily encouraged to sign the final contract before we were even sure we would be able to move in (which would have resulted in a massive charge if we couldn't find a guarantor).
Kat was very unorganised and had to be reminded more than 4 times to send out emails and documentation.
Were given no advice or help from Connells when we had trouble finding a guarantor that met their ridiculously strict reference requirements (i have rented 2 houses previously and have never needed to provide such irrelevant information).
It felt as if they couldn't be bothered to do their job properly and expected us to do it ourselves or give up - however they still responded to us just in case we managed to do it ourselves so they could collect their commission.
With 9 days left before the move in date we again asked to speak to the landlord and explain why things were taking so long and how difficult Connells were being and were refused.... It's a miracle we even managed to move in and we were incredibly close to walking away.
My advice would be to avoid Connells like the plague, it is disgustingly bad service and has some of the most unprofessional members of staff i have ever seen. Kat should be retrained immediately and Simon should be disciplined by management for sharp tongue and uncaring attitude.
What agent could do to change your mind?
Quit the job or retrain.Attached Filesnbsp;
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Latest Reviews
22nd Feb 2017
reviewed by 'Kirstie'
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26th Oct 2014
reviewed by 'Sylvia'
21st Jul 2014
reviewed by 'Shu'
16th Dec 2013
reviewed by 'Notimpressedtobehonest'
24th Mar 2013
reviewed by 'Vectra'
Opening Hours
Address
Connells
1/3 Stoke Lane
Westbury-On-Trym
Westbury on Trym,Bristol
City of Bristol
BS9 3DP
0117 9501552
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 33% | £250,000 | £250,000 |
| Lettings | 0% | 0% | £1,150 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 2 | 0 | 2 | 0 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Feb 22,2017
Feb 22,2017
0
people found
this helpful
this helpful
Jessica Zammit-Haber has been a superb help when managing my property in Bristol. She reacts to emails very quickly and efficiently and deals with any issues with the utmost professionalism. I cannot thank her enough for her help and for making renting our property so ...
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Comment on agent fees
Ok
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Jun 18,2015
Jun 18,2015
0
people found
this helpful
this helpful
I'm afraid the agent are dependant on their legal team with a mission to get the most out of their clients. We marketed a property with them and were so unhappy with their communication. We left them to another excellent agent. we sold the property ...
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What agent could do to change your mind?
Respect their client and accept their failure in selling the property rather than chasing for money whilst they can to get anything from their client. Awful experience.Attached Filesnbsp;
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Oct 26,2014
Oct 26,2014
0
people found
this helpful
this helpful
I dealt with Connells, Filton (Bristol) when looking for my first house. At first Simon was very friendly and helpful. But as soon as we mentioned our deposit amount, his eyes lit up and he started trying to hype up the property, and say amounts ...
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What agent could do to change your mind?
Maybe I'd feel better about it if they called up and profusely apologised for their lack of communication and had a very good excuse. Help us get a good deal on a house without being all about their own wages!!Attached Filesnbsp;
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Jul 21,2014
Jul 21,2014
1
people found
this helpful
this helpful
I went to them believing that they can sell my property, but unfortunately they did not put any effort. When we talked for the first time, I explained ti them that the communication is really important for me, and James promised, that they will call ...
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What agent could do to change your mind?
Just to start to work.Attached Filesnbsp;
Comment on agent fees
They don't do work for a penny.
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Dec 16,2013
Dec 16,2013
5
people found
this helpful
this helpful
Connells were very unhelpful and rude to myself and two housemates this November - December when trying to rent a property. I work in customer service myself and would be fired for half the things Connells did to us. Here are some of the problems ...
read full review
read full review
What agent could do to change your mind?
Quit the job or retrain.Attached Filesnbsp;
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Yes
Yes
Mar 24,2013
Mar 24,2013
8
people found
this helpful
this helpful
We chose full management at 10% plus VAT. What did they do?
Lied about electric test report then told me I was mistaken about what they had told me. Lied about status of gas report which resulted in last minute checks being required before tenant moved ...
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What agent could do to change your mind?
They need to employ experienced people rather than what appears to be the cheapest available.Attached Filesnbsp;
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Sep 26,2012
Sep 26,2012
6
people found
this helpful
this helpful
I should have heeded my instincts when I took a rented flat six months ago took ages to deal with paperwork . When I terminated my contract Connells secretly showing prospective people around my flat they found my girlfriend in bed one day thats how i ...
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Aug 29,2012
Aug 29,2012
5
people found
this helpful
this helpful
Very lacklustered.
Nothing they did was very professional.
1 viewing in a 13 months!...
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Feb 06,2012
Feb 06,2012
10
people found
this helpful
this helpful
My partner and I viewed a property with a view to letting, and fell in love with the house. The initial deposit was extremely steep, but we wanted it too much to let go. However, after telling 'Ellie' that we would be getting a loan ...
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Dec 02,2011
Dec 02,2011
7
people found
this helpful
this helpful
I was under the impression that agents were desperate to sell properties to earn some commission. Recently I contacted Connels to view a property. After 3 phone calls and having been advised that they were required to give the vendor 24 hours notice of a viewing, I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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