Dec 16,2013
Dec 16,2013
8
people found
this helpful
this helpful
December, Day after we moved in a new house, under warranty, boiler for Central heating broke down, and Linden does not want to send anyone to repair it as it is not emergency. They told me I would pay if they send someone. Very cold outside, younger child now got high temperature, but no urgency for Linden.
We have completed the buying and moved in house on Friday. On Saturday morning boiler stopped working with the error message pointing to a faulty component. I immediately called Customer Service who told that engineer will contact me and come during the day. 3 hours later nothing. I call again. This time they ask me which is the make of the boiler to see IF they can send an engineer. Thus, the previous information that engineer is on the way was not true. I got advised to bleed of radiators of air, although the heating worked the previous day, and the error message (as per manufacturer's manual) says it's a faulty component. Nothing helps. Linden does not want to send an engineer/Plummer. At one point during the day Linden's customer service even told me that if they send someone during the weekend, they will have to charge me, as broken down heating is not an emergency call. And it is mid of December now. And my younger child is ill.
Thus, here I am. 2 days after I moved in. Sunday. My younger son got high temperature. No heating. I can not arrange for inspection and repair as not to invalidate the warranty. And for Linden, no central heating in December is not emergency call.
We have completed the buying and moved in house on Friday. On Saturday morning boiler stopped working with the error message pointing to a faulty component. I immediately called Customer Service who told that engineer will contact me and come during the day. 3 hours later nothing. I call again. This time they ask me which is the make of the boiler to see IF they can send an engineer. Thus, the previous information that engineer is on the way was not true. I got advised to bleed of radiators of air, although the heating worked the previous day, and the error message (as per manufacturer's manual) says it's a faulty component. Nothing helps. Linden does not want to send an engineer/Plummer. At one point during the day Linden's customer service even told me that if they send someone during the weekend, they will have to charge me, as broken down heating is not an emergency call. And it is mid of December now. And my younger child is ill.
Thus, here I am. 2 days after I moved in. Sunday. My younger son got high temperature. No heating. I can not arrange for inspection and repair as not to invalidate the warranty. And for Linden, no central heating in December is not emergency call.
What agent could do to change your mind?
Great sales guy trying to help us throughout the buying and after buying. Bad working policies on emergency help, making Emergency Customer Services useless. They were very polite and patient on the phone, but clearly could not help within their limited scope. Close down Emergency Customer Services and invest in better quality boilers.Attached Filesnbsp;
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Jan 08, 2018
Do not go near this company. For two years we have had continuous problems with the shoddy workmanship and unprofessional customer service team. The company are not interested! Currently sitting in a freezing cold house as the plumber who came to fix the radiators caused a problem with the boiler and Linden are refusing to repair it as boiler is just out of warranty. The list of problems with this place is endless DO NOT BUY A LINDEN HOME! Sep 12, 2014
These comments about Linden worry me as we are currently looking at Linden Homes
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28th Feb 2024
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16th Dec 2013
reviewed by 'Darko'
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Linden Homes
Broadway Chambers, 2 Broadway,
Stratford
Greater London
E15 4QS
020 8221 5000
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Feb 28,2024
Feb 28,2024
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“Very Poor Quality houses”
We purchased a 4 bed house in this community. The build quality is very poor. Faced several issues ranging from cracking noises, shaky plaster walls, leaks, leaking bay window, drainage issues, electrical problems, gas leaks, broken locks and poor paint work. Their ...
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Jan 28,2022
Jan 28,2022
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First time buyer here! Bought my house in June 2019 . . . Sales team were great and really friendly. Super helpful, chatty and built a good relationship with them . . . that's where the positives stop.
Linden's quality of workmanship is poor (putting it politely) . . . My house 'feels' like it ...
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Dec 16,2013
Dec 16,2013
8
people found
this helpful
this helpful
December, Day after we moved in a new house, under warranty, boiler for Central heating broke down, and Linden does not want to send anyone to repair it as it is not emergency. They told me I would pay if they send someone. Very cold ...
read full review
read full review
What agent could do to change your mind?
Great sales guy trying to help us throughout the buying and after buying. Bad working policies on emergency help, making Emergency Customer Services useless. They were very polite and patient on the phone, but clearly could not help within their limited scope. Close down Emergency Customer Services and invest in better quality boilers.Attached Filesnbsp;
Was this helpful?
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Yes
Jan 08, 2018
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Do not go near this company. For two years we have had continuous problems with the shoddy workmanship and unprofessional customer service team. The company are not interested! Currently sitting in a freezing cold house as the plumber who came to fix the radiators caused a problem with the boiler and Linden are refusing to repair it as boiler is just out of warranty. The list of problems with this place is endless DO NOT BUY A LINDEN HOME! ...
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