0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
29% lettings fee satisfaction
Dec 12,2013
Dec 12,2013
1
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OK, what should I start with:
1. The agent show claims to be a sales negotiator was completely unprofessional. She drove me to the place. She was driving like crazy, looked for parking, payed for the parking meter. Then, she realised that she got the wrong keys. We went back and got the proper keys. Got in the apartment and she showed me around for 1-2 mins. Then she asked me to hurry up since she had already paid for the parking meter and it would expire soon!!
2. Given the experience in point 1 above, it was my stupidity to trust this company and say yes to the apartment. It was also that I was really rushing to find one. Hence, I made one of my biggest mistakes and signed the contract.
3. After moving into the apartment, I came across with a lovely surprise. The apartment was infected by some sort of insects. Luckily my tenancy responsible (Tracy) handled this in a very professional and efficient way. This is the ONLY POSITIVE thing about this agency¢â‚¬Â¦in fact TRACY is the only positive thing about them!!
4. After having made a deal with them to pay my rent a few days later than what written in the contract, their accounts department sent me a warning that I am overdue to my payment (this happened on the 4th month of my tenancy)¢â‚¬Â¦.Then of course I had to explain to them about this. Obviously, they are totally disorganised!
5. Once I was locked out of my apartment. In fact because the door lock broke (I still had the key). I called them¢â‚¬Â¦it was close to their closing time. The guy on the phone told me that he would send someone and that I should hurry up (on the phone) since they were closing. Of course he was so unprofessional that he never asked me for my address!! Obviously nobody came!!! And nobody called me back to ask for the address!!! I managed to open the door by playing around with the lock¢â‚¬Â¦pressing the key from different sides, etc. Finally, on the next day I called Tracy and everything was sorted out.
6. My boiler broke one morning. It overflew¢â‚¬Â¦and as a result my kitchen (yes the boiler is located on top of my sink) became full of water. The mechanic came and suggested replacing the old boiler with a new one. He promised to come back on the next day and fix it after talking with the company. However, another guy came in¢â‚¬Â¦after three days of delay. To my surprise he said that the boiler is brand new and there is no need for replacement!!! Hm¢â‚¬Â¦ok¢â‚¬Â¦.I am missing sth here, or for once more the company has no clue what they are doing!
7. I left the apartment since I moved somewhere else. The deposit came to me with a delay. This was because the agent at the accounts office had attempted to send it but the transaction did not succeed. Then he just did not try again!!! After three weeks of wait, I called and they first claimed they had sent it! Then, their "smart agent" said he had tried unsuccessfully. Obviously he would not care less trying again and ensuring this was transferred on time.
Once again, I am glad that Tracy was the only normal and cooperative person in there! Still my rating is the lowest possible, since it is not a rating for the specific agent but for the whole agency.
1. The agent show claims to be a sales negotiator was completely unprofessional. She drove me to the place. She was driving like crazy, looked for parking, payed for the parking meter. Then, she realised that she got the wrong keys. We went back and got the proper keys. Got in the apartment and she showed me around for 1-2 mins. Then she asked me to hurry up since she had already paid for the parking meter and it would expire soon!!
2. Given the experience in point 1 above, it was my stupidity to trust this company and say yes to the apartment. It was also that I was really rushing to find one. Hence, I made one of my biggest mistakes and signed the contract.
3. After moving into the apartment, I came across with a lovely surprise. The apartment was infected by some sort of insects. Luckily my tenancy responsible (Tracy) handled this in a very professional and efficient way. This is the ONLY POSITIVE thing about this agency¢â‚¬Â¦in fact TRACY is the only positive thing about them!!
4. After having made a deal with them to pay my rent a few days later than what written in the contract, their accounts department sent me a warning that I am overdue to my payment (this happened on the 4th month of my tenancy)¢â‚¬Â¦.Then of course I had to explain to them about this. Obviously, they are totally disorganised!
5. Once I was locked out of my apartment. In fact because the door lock broke (I still had the key). I called them¢â‚¬Â¦it was close to their closing time. The guy on the phone told me that he would send someone and that I should hurry up (on the phone) since they were closing. Of course he was so unprofessional that he never asked me for my address!! Obviously nobody came!!! And nobody called me back to ask for the address!!! I managed to open the door by playing around with the lock¢â‚¬Â¦pressing the key from different sides, etc. Finally, on the next day I called Tracy and everything was sorted out.
6. My boiler broke one morning. It overflew¢â‚¬Â¦and as a result my kitchen (yes the boiler is located on top of my sink) became full of water. The mechanic came and suggested replacing the old boiler with a new one. He promised to come back on the next day and fix it after talking with the company. However, another guy came in¢â‚¬Â¦after three days of delay. To my surprise he said that the boiler is brand new and there is no need for replacement!!! Hm¢â‚¬Â¦ok¢â‚¬Â¦.I am missing sth here, or for once more the company has no clue what they are doing!
7. I left the apartment since I moved somewhere else. The deposit came to me with a delay. This was because the agent at the accounts office had attempted to send it but the transaction did not succeed. Then he just did not try again!!! After three weeks of wait, I called and they first claimed they had sent it! Then, their "smart agent" said he had tried unsuccessfully. Obviously he would not care less trying again and ensuring this was transferred on time.
Once again, I am glad that Tracy was the only normal and cooperative person in there! Still my rating is the lowest possible, since it is not a rating for the specific agent but for the whole agency.
What agent could do to change your mind?
Nothing¢â‚¬Â¦they are hopeless.Attached Filesnbsp;
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25th Jul 2017
reviewed by 'reviewer123'
14th Jun 2017
reviewed by 'Tom'
22nd May 2017
reviewed by 'Avoid!'
17th May 2017
reviewed by 'Alessio'
Opening Hours
Address
Shaws Estate Agents Ltd
49 Palliser Road
West Kensington,London
Greater London
W14 9EB
020 7386 9996
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £530,000 | £530,000 |
| Lettings | 0% | 29% | £1,400 | £2,580 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 4 | 16 | 10 | 1 | 1 | 0 | 0 | 3 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 19,2022
Sep 19,2022
1
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Incompetent.
Extortionate charges taken from deposit. Everything takes weeks for a response. Now requiring escalation through TDS. Huge waste of time and unnecessary stress. Awful company...
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Jul 25,2017
Jul 25,2017
3
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I would absolutely not recommend this estate agent they are very incompetent. Their organisation is terrible and communication even worse. The staff are exceptionally rude and passive aggressive especially Jana and Kat. Do yourself a favour and stay away!...
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Comment on agent fees
Complete rip off for a terrible service
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Jul 26, 2017
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(1)
I am sorry you feel this way, as we do always strive to give the very best service. If you could supply your details I would be happy to look into your dis-satisfaction with ourselves, so that we may find a way to put right?
Kind regards
Huw ...
Jun 14,2017
Jun 14,2017
0
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Very impressive service thus far from Shaws - we have secured a lovely 2 bed flat and have been helped throughout the process by the professional nature of the agent we have worked with....
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May 22,2017
May 22,2017
2
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Avoid if you want to live in peace. We rented the house they provided us for two years. Everything good until the end of the contract. They are trying to do not give us the full deposit and find any kind of way to keep ...
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Comment on agent fees
Bad! They increase prices to get more money
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May 17,2017
May 17,2017
3
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Very bad experience with this agency, especially in the last period when we (me and my brother) needed to leave the house to move abroad.
At the beginning of the rent they forgot to give us the inventory and, although I understand it was our ...
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Apr 21,2017
Apr 21,2017
2
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Literally the most horrific estate agents to deal with that I have ever encountered. Their service has been horrendous throughout our tenancy, we went without a working washing machine for weeks, the landlady came to the flat for 10 inspections in a two year tenancy with ...
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Comment on agent fees
As per review.
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Jun 23,2015
Jun 23,2015
4
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After an initial impression of them being very professional we found them to be very pushy and easily influenced by our freeholder who just happened to be a long-term client of Shaws letting her property out through them. Together with the Freeholder's inability to effectively ...
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What agent could do to change your mind?
All the other local agents were also offering a similar level of fee.Attached Filesnbsp;
Comment on agent fees
All the other local agents were also offering a similar level of fee.
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Sep 04,2014
Sep 04,2014
1
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this helpful
They are absolutely the worst, they get a client and charge a fortune to look after the property and don't bother. I know of another property as well same blocks, same problems, they are greedy, neglectful people. I would not go near them , stay away...
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Jul 09,2014
Jul 09,2014
0
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Very unresponsive to emails and telephone calls, and rude manager. Shaws allow people access to your home without informing you. Today my neighbour telephoned me to let me know they saw someone in my flat when I was away and wanted to check I wasn't ...
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Dec 12,2013
Dec 12,2013
1
people found
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OK, what should I start with:
1. The agent show claims to be a sales negotiator was completely unprofessional. She drove me to the place. She was driving like crazy, looked for parking, payed for the parking meter. Then, she realised that she got the wrong ...
read full review
read full review
What agent could do to change your mind?
Nothing¢â‚¬Â¦they are hopeless.Attached Filesnbsp;
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Aug 15,2013
Aug 15,2013
1
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A dreadful experience. I don't understand how they have such a high rating. I thought I had selected a good agent but at no time did I ever feel that they were on my side, or even interested in my property. The tenants were not ...
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What agent could do to change your mind?
To change my mind all the agent need to do was to do what they said that they would do.Attached Filesnbsp;
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Aug 13,2013
Aug 13,2013
1
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I realise that my review is somewhat against the popular trend here but, I regret the years that my property was so called "managed" by Shaws. During my time with them they promised a lot but never matched my property with a suitable tenant, I ...
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May 06,2013
May 06,2013
1
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Rented through Shaws, over time mould started to appear on the ceiling in our reception room. After notifying Shaws a couple of weeks passed and nothing happened. We again contacted them and told them that it was a obvious health hazard. The Landlord obviously didn't ...
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What agent could do to change your mind?
Treat tenants like humans, can you really rent out a property that is covered in mould and not recitfy the problem.Attached Filesnbsp;
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Apr 30,2013
Apr 30,2013
0
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Absolutely appalling.
I rent a property through them and they manage to get everything wrong even though they arent even managing the property.
They dont check reference.
They say they will collect months rent in advance to make up for this, they dont.
They have ...
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Jan 30,2013
Jan 30,2013
0
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We were very pleased with the service we recieved from Shaws, particularly Jana who we mainly dealt with. She was very helpful in explaining each step of the process and ensuring that our tenancy started as smoothly as possible. Highly recommended....
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Apr 18,2012
Apr 18,2012
0
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Shaw has provided me with excellent and very efficient service regarding letting of my property. The property was visited and advertised straight after I made the initial contact and letting was arranged pretty much the next day. Also the administration side of the deal was ...
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Mar 14,2012
Mar 14,2012
0
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Shaws are friendly, not pushy, helful and clearly very hard working and serious, they are quick to respond to any request, patient and understanding.They have , it seems found excellent tennants in very little time and so far have shown themselves to be reliable and ...
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Feb 13,2012
Feb 13,2012
0
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I have used Shaws estate agents for a couple of years while renting out my property in Queens Club Gardens. They have been incredibly helpful, responsive and organised. I have also found them to be extemely honest and very friendly to deal with. I would ...
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Jan 19,2012
Jan 19,2012
0
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Shaws, (and in particular Lisa, Natasha and Jana with whom we dealt) were extremely helpful and efficient in re-letting the above property. They are friendly and and always pleasant to deal with and we look forward to dealing with them in the futue...
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Jan 14,2012
Jan 14,2012
0
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I am the landlord of a ground floor flat in Castletown Road, W14 and have used Shaws Estate agents for many years. They have always given me good service and been friendly and efficient in their dealings with me over the years. Recently they have ...
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Oct 27,2011
Oct 27,2011
0
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Currently we are tennants of a property in which Shaws are our agents in the Barons court area.
We have had a really good experience with them and find them really good to deal with. They contacted us nice and early to ask if we ...
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Oct 18,2011
Oct 18,2011
0
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Shaws were fantastic in every respect and by the far the friendliest, most honest, knowledgeable and efficient letting agents we used. I couldn't recommend them higher, particularly Natasha who was incredibly helpful and really pushed for us to get the flat that we really wanted....
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Oct 12,2011
Oct 12,2011
0
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Very professional and efficient service generally and Daniel Gonzales was particularly helpful.
A firm to be recommended....
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Oct 11,2011
Oct 11,2011
0
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Natasha has been brilliant throughout the whole process, and made what usually is a very stressful event much easier. She was very quickly able to gauge our preferences which was then reflected in the properties that she showed us, and didn't waste our time showing ...
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Sep 26,2011
Sep 26,2011
0
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I rented a property from Shaws 2 months ago and Daniel Gonzalez was a fabulous agent for the company. It was his personality, authenticity and overall helpfulness that made me take the property. Shaws in lucky to have him as a staff member :) Keep up the ...
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Sep 19,2011
Sep 19,2011
0
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This was a refreshing encounter with an estate agent! Although I do not know Shaw's as a company that well, what I can say is that the negotiator I dealt with (Tim) was very helpful and professional. He offered good honest advice and although I ...
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Sep 19,2011
Sep 19,2011
0
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Definitely the most refreshing experience with estate agents we have ever had. Lisa and Dana were absolutely amazing- efficient, friendly and completely honest and reliable. We received an impeccable service and I highly recommend dealing with Shaws....
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Sep 17,2011
Sep 17,2011
0
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Provided an efficient service and proved very helpful in resolving all queries and issues during the rental process....
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Sep 16,2011
Sep 16,2011
0
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Every time I've come into Shaws, Tim has been very helpful and cheerful. When he took me to view the flat, he was affable, friendly and went to every effort to answer my questions and queries accurately. He made me feel a bit more at ...
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Sep 15,2011
Sep 15,2011
0
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Natasha was a fantastic agent...really supportive....
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