50% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
99% lettings fee satisfaction
Dec 12,2013
Dec 12,2013
3
people found
this helpful
this helpful
I am a agent to deal with everything for overseas families who come to stay in Edinburgh. One of my services is to arrange rather highend properties for them. I deal about 10 properties a year and have more than 10 years of experience in the field. I usually use other property agencies who I have good business relationship with. However, I opted for a new, Rettie, as my client chose their flat.
We experienced their disastrous maintenance service as soon as the family got the key. The boiler was not working. The maintenance manager's mob number was useless and that number was the only one we were given. My client and I phoned variety of their phone numbers so many times, left messages and emailed. Nothing happened. Next day was the same. You see, my wealthy client had paid 200 quids for 'Gold Service'!!!
I kept leaving messages on their phone to contact me with my mob number and send a workman to finish by 3pm. Then, a workman appeared at 3.15pm without a notice saying he was told to come after 3pm. My poor client with the language needed to collect her child from school. To let my client to book me, I needed to know when he was coming.
Second incident happened last week. My client arrived on a cold night from her country to spend the festive break with her child in Edinburgh. She found the boiler was not working again. I phoned the allocated maintenance manager, texted her and emailed her so many times but received no reply. I found the maintenance office was open on Sat til 2pm so phoned and emailed around 10am but no reply was received. The client and i went to the maintenance office at 2 India Street at 1.30pm, but it was closed. I phoned the number on their maintenance vans parked in front of the office but no one took the call. So, I arranged a 24 hour plumber from yellow pages.
On Monday around 9.30am, I phoned the maintenance manager's mob and left a message. Then, called their office, then, immediately, got through the maintenance manager!!! She blamed me as I failed to contact the office that should have open on Sat til 2pm. I explained that no one took my call on Sat but she didn't listen but just blaming me. Anyway, I requested a plumber to replace a small rubber part in a water pipe as it was leaking and the 24hr plumber advised us and asked her to let me know when the plumber is coming as I should have been booked by the client.
However, their work man phoned me to ask the address since he had not been informed by the maintenance manager! It was absurd!!! He said he was coming in 10mins but I was not available in such a short notice.The workman came to the flat but could not find the problem because no communication with my client. So, he left without doing anything.
I phoned the manager on her mob this morning again. Her recorded message was telling me that she was on her annual leave. So, I phoned the office, then, immediately I got the maintenance manager due to on her leave on the line!!! I explained but she told me she was going to phone the 24hr plumber to ask the situation and come back to me. It's nearly 6pm now but I have not heard from her.
That's Rettie's Gold Service for extra 200 quids!!!
Please avoid this letting agency at any cost!!!
This is my sincere warning.
Best of luck for your property hunting.
We experienced their disastrous maintenance service as soon as the family got the key. The boiler was not working. The maintenance manager's mob number was useless and that number was the only one we were given. My client and I phoned variety of their phone numbers so many times, left messages and emailed. Nothing happened. Next day was the same. You see, my wealthy client had paid 200 quids for 'Gold Service'!!!
I kept leaving messages on their phone to contact me with my mob number and send a workman to finish by 3pm. Then, a workman appeared at 3.15pm without a notice saying he was told to come after 3pm. My poor client with the language needed to collect her child from school. To let my client to book me, I needed to know when he was coming.
Second incident happened last week. My client arrived on a cold night from her country to spend the festive break with her child in Edinburgh. She found the boiler was not working again. I phoned the allocated maintenance manager, texted her and emailed her so many times but received no reply. I found the maintenance office was open on Sat til 2pm so phoned and emailed around 10am but no reply was received. The client and i went to the maintenance office at 2 India Street at 1.30pm, but it was closed. I phoned the number on their maintenance vans parked in front of the office but no one took the call. So, I arranged a 24 hour plumber from yellow pages.
On Monday around 9.30am, I phoned the maintenance manager's mob and left a message. Then, called their office, then, immediately, got through the maintenance manager!!! She blamed me as I failed to contact the office that should have open on Sat til 2pm. I explained that no one took my call on Sat but she didn't listen but just blaming me. Anyway, I requested a plumber to replace a small rubber part in a water pipe as it was leaking and the 24hr plumber advised us and asked her to let me know when the plumber is coming as I should have been booked by the client.
However, their work man phoned me to ask the address since he had not been informed by the maintenance manager! It was absurd!!! He said he was coming in 10mins but I was not available in such a short notice.The workman came to the flat but could not find the problem because no communication with my client. So, he left without doing anything.
I phoned the manager on her mob this morning again. Her recorded message was telling me that she was on her annual leave. So, I phoned the office, then, immediately I got the maintenance manager due to on her leave on the line!!! I explained but she told me she was going to phone the 24hr plumber to ask the situation and come back to me. It's nearly 6pm now but I have not heard from her.
That's Rettie's Gold Service for extra 200 quids!!!
Please avoid this letting agency at any cost!!!
This is my sincere warning.
Best of luck for your property hunting.
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Latest Reviews
19th May 2015
reviewed by 'Donna'
6th Feb 2015
reviewed by 'Alana'
12th Dec 2013
reviewed by 'PK'
10th Nov 2013
reviewed by 'David'
30th Oct 2013
reviewed by 'Claire'
25th Mar 2013
reviewed by 'saw-through-that'
Opening Hours
Address
Rettie & Co
1 India Street
Edinburgh
City of Edinburgh
EH3 6HA
0131 220 4160
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 50% | 99% | £725 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 2 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
May 19,2015
May 19,2015
0
people found
this helpful
this helpful
I have used the Rettie Edinburgh letting services for four years and would highly recommend them. They have always found excellent tenants and my property has never been empty. They offer an efficient, personnel, competitive and professional service. I would not use any other agent ...
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Comment on agent fees
Very competitive
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Feb 06,2015
Feb 06,2015
0
people found
this helpful
this helpful
What I liked about Alana was the speed and efficiency she dealt with my requests and enquiries. We wanted to get our rented property on the market quickly and there were a few maintenance issues to be addressed which she dealt with very promptly and ...
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Dec 12,2013
Dec 12,2013
3
people found
this helpful
this helpful
I am a agent to deal with everything for overseas families who come to stay in Edinburgh. One of my services is to arrange rather highend properties for them. I deal about 10 properties a year and have more than 10 years of experience in the field. ...
read full review
read full review
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Nov 10,2013
Nov 10,2013
0
people found
this helpful
this helpful
The service from the team at Rettie & Co was excellent. The handled the letting of the property as well as the sale and at all times were very professional and supportive.
I would have no hesitation in recommending them to prospective clients....
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Oct 30,2013
Oct 30,2013
2
people found
this helpful
this helpful
Gavin Smith at Rettie & Co has done a fantastic job in selling my flat on The Shore in Edinburgh in a short period of time and getting the money I wanted for it! He has gone out of his way on many occasions to help ...
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Mar 25,2013
Mar 25,2013
6
people found
this helpful
this helpful
We decide to go with Rettie as our letting agent.
However, what we discovered was that Rettie have a very different intention when they take over a flat.
The aim is to manage your flat as a vehicle to make a swift earning. In other ...
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Jan 19,2013
Jan 19,2013
4
people found
this helpful
this helpful
After calling Rettie on no less than 7 occasions I am yet to view a property. This is despite me offering to view places on any day of the week at anytime. By the time my viewing appointment comes around (usually 1 week after I call) the ...
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What agent could do to change your mind?
Provided a decent level of customer service. When a property I am due to view is taken offer alternatives that they still have.Attached Filesnbsp;
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Oct 31,2012
Oct 31,2012
5
people found
this helpful
this helpful
I rented my previous property through Rettie & co and i had a very bad experience with them. When i moved into property i found that the property was not cleaned properly and i spoke with the Management team and guy promised to send the cleaner ...
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No fees information available
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