Martin & Co
Nottingham, NG1
1.2/5, 27 reviews
4% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
17% lettings fee satisfaction

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“Extremely poor communication and customer service. The staff were all ......”

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Dec 12,2013
Minithumbdown
By: 'RobertsN'
Dec 12,2013
3 people found
this helpful
Extremely poor communication and customer service. The staff were all whispering whilst I went into the branch alone to sign my contract making me feel highly uncomfortable and intimidated. They hardly ever reply to my emails. Sarcastic and rude over the phone. They even sent me a letter through the post saying they'd "spoken to my landlord and they have agreed to lower your rent to £450pcm". When I emailed Martin&Co to thank them for this, it turns out the letter was an automated letter and was I was not in fact elligible for a rent decrease because Martin&Co only increase monthly rents, and do not lower them.

My only source of heating has not been working for 6 days now and they have still not arranged to send someone to fix it. One very angry customer! Looking forward to moving out of this flat and this contract in late December. Do not recommend one bit!!!
What agent could do to change your mind?
They're not worth my time, staff are rude and poor at their job.
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By: Gly
Dec 12, 2013
I can deinately agree with that. Rude aggresive and sarcastic. I got my keys the same day i had to move in due to their inability to have the contract ready. The house was filthy sticky and smelly. The washing machine was not working, the windows need to bechanged as the rain and the wind is coming through. It said that the house was furnished and then they said it was a mistake-after i signed in .
They did not reply to my e-mails either and tey got me a wrong and old leetr box key and they had no idea where was the new one. Moreover i was waiting for over a month the gas/water etc measurements, calling them every day withthe answer that the building's management team cannot come to unlock the room. Apparently the measurements were in the same bulding , with an unlocked door. They just did not have any clue where was that and they were ling to me. I am trying to leave earlier as i have signed a 12 month contract :(

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Latest Reviews

View all Reviews 27
12th Dec 2020
reviewed by 'MeenakshiDevi'
“Martin &co tried to charge us a ridiculous amount (TOTAL £2,128.80) and our deposit for the general wear and tear, they ......”
14th Dec 2019
reviewed by 'Yoha'
“We never dealt with a company that is so unprofessional, disappointing.We moved to one of their property in Nottingham ......”
19th Sep 2019
reviewed by 'Callen'
“Poor customer service!Totally unprofessional and inadequate service, me and my partner drove over one hour in to Nottingham city ......”
4th Jul 2019
reviewed by 'James'
“Even from the very beggining, they were completely incompetent. Showing up late for the viewing and not know what comes ......”
12th Dec 2017
reviewed by 'Billo'
“When I first moved into my flat, they were two weeks late to deliver and would not provide a solution ......”
15th Oct 2017
reviewed by 'Ben'
“Terrible service over priced. They are slow to reply for example I have been waiting 3 months to get access to ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Martin & Co
1 Russell Place, Talbot Street
City Centre,Nottingham
Nottinghamshire
NG1 5HJ
0115 8533230

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £554,250 £554,250
Lettings 0% 17% £432 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 0 23 1 0 0 0 0 1
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Awful, Horrible experience with Martin& Co ; STAY AWAY!!!iculous am......”

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Dec 12,2020
Minithumbdown
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Martin
By: 'MeenakshiDevi'
Dec 12,2020
0 people found
this helpful
Martin &co tried to charge us a ridiculous amount (TOTAL £2,128.80) and our deposit for the general wear and tear, they also tried to charge us redecoration costs. (We maintained the house well, cleaned everything properly w/o any breakage, handed over to them as it ...
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“Terrible experience...”

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Dec 14,2019
Minithumbdown
By: 'Yoha'
Dec 14,2019
1 people found
this helpful
We never dealt with a company that is so unprofessional, disappointing. We moved to one of their property in Nottingham on Dec 2nd 2019 where we moved from London,with our 2.6 years old kid. On the very first day we found the Heater in reception room ...
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“Poor customer service!Totally unprofessiona......”

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Sep 19,2019
Minithumbdown
By: 'Callen'
Sep 19,2019
0 people found
this helpful
Poor customer service! Totally unprofessional and inadequate service, me and my partner drove over one hour in to Nottingham city centre having booked a house viewing with Martin and Co For 4.45pm and were advised we would be shown around the property by Tracy Egginton. ...
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“Even from the very beggining, they were compl......”

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Jul 04,2019
Minithumbdown
By: 'James'
Jul 04,2019
1 people found
this helpful
Even from the very beggining, they were completely incompetent. Showing up late for the viewing and not know what comes with the flat. They have continued to be utterly useless throughout my stay and I dread to think what will happen when I decide to ...
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“When I first moved into my flat, they were two ......”

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Dec 12,2017
Minithumbdown
By: 'Billo'
Dec 12,2017
2 people found
this helpful
When I first moved into my flat, they were two weeks late to deliver and would not provide a solution about accommodation, although I explained I had to leave my previous flat and I would be homeless. With anything that went wrong in the flat, ...
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Comment on agent fees
I find all agent's fees unnecessarily high, especially for the poor service they barely offer.
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“Terrible service over priced. They are slow to reply for ......”

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Oct 15,2017
Minithumbdown
By: 'Ben'
Oct 15,2017
1 people found
this helpful
Terrible service over priced. They are slow to reply for example I have been waiting 3 months to get access to a meter reading. They are also expensive charging ridiculous fees for contracts and references. AVOID THEM AT A COSTS...
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Comment on agent fees
Terrible too expensive for no reason
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“Avoid Martin and Co like the plague. Wouldn't let us ......”

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Aug 01,2017
Minithumbdown
By: 'ANGRY'
Aug 01,2017
1 people found
this helpful
Avoid Martin and Co like the plague. Wouldn't let us sign the contract or pay the deposit til move-in day, and when the day came, wouldn't let us move for 3-4 weeks, no compensation, no place to live in the interim, just sorry, you're homeless ...
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Comment on agent fees
Rent was very good, one of the only reasons we were interested in a property with them at all. In hindsight, the cheap rent was not worth the wasted time, money, effort and emotional trauma.
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“Very good service from Ian and team - efficient, professional ......”

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Dec 24,2016
Minithumbup
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Ian
By: 'Alex'
Dec 24,2016
0 people found
this helpful
Very good service from Ian and team - efficient, professional and good valued support on closing a property sale for us and excellent previous work managing the tenants....
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“The worst estate agent i have ever dealt with. They ......”

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Nov 27,2016
Minithumbdown
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Ian
By: 'Mrblack'
Nov 27,2016
7 people found
this helpful
The worst estate agent i have ever dealt with. They are unreliable, slow, and damn right rude. Do not reccomend to anyone. Unless you want months of chasing them up to do....
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Comment on agent fees
Bad
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“Failed to fix maintenance issues tried to steal our deposit ......”

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Mar 07,2016
Minithumbdown
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Ian
By: 'Jones'
Mar 07,2016
7 people found
this helpful
Failed to fix maintenance issues tried to steal our deposit had to go through TDS as they were claiming 400 of it they got 40 instead bunch of manipulating nasty monkeys in suits. Terrible rude staff throughout should be investigated by watch dog....
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“Quite possibly the worst agents we have ever been with! ......”

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Aug 13,2015
Minithumbdown
By: 'notty'
Aug 13,2015
3 people found
this helpful
Quite possibly the worst agents we have ever been with! Tried to retain deposit for absolutely nothing and were rude, nasty and obstructive during our time trying to have our deposit returned. Returned about a quarter of it after some chasing, and we had to ...
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“Totally rubbish customer service would never use again martin crown ......”

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Feb 04,2015
Minithumbdown
By: 'Jacki2015'
Feb 04,2015
4 people found
this helpful
Totally rubbish customer service would never use again martin crown the director has no manors at all he needs to learn some people skills....
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What agent could do to change your mind?
Avoid at all cost the owner of the cimpany is so rude!!
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“As a landlord of a student property I have just ......”

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Jan 14,2015
Minithumbdown
By: 'Lyn'
Jan 14,2015
9 people found
this helpful
As a landlord of a student property I have just been awarded compensation from Martin and Co, Nottingham for their failings in managing my property..I had excellent tenants .there are too many complaints about this company to list, in my opinion they are incompetents ...
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“Incompetent, unprofessional, rude, arrogant, useless...etc etc etc I cannot ......”

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Nov 06,2014
Minithumbdown
By: 'Edy'
Nov 06,2014
7 people found
this helpful
Incompetent, unprofessional, rude, arrogant, useless...etc etc etc I cannot believe that an agent like this is still in business. We had to go to the deposit adjudicator to get our deposit back, and Martin and Co lied through their teeth about the state of ...
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By: notts
Aug 13, 2015
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you have to go via the ombudsman, we had the same problem but they are regulated and the deposits are protected but it took a very long time ...

“Terrible terrible terrible..... will never ever use them again. greedy ......”

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Oct 31,2014
Minithumbdown
By: 'Kamran'
Oct 31,2014
3 people found
this helpful
Terrible terrible terrible..... will never ever use them again. greedy agent & greedy landlords. Avoid them at all cost. They send me a bill for 160+vat for general cleaning when The only thing I forgot to clean is the spider-web on the ceiling when I asked ...
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“Never go for this agent !!!...........misleading agency ........They dont take ......”

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Aug 10,2014
Minithumbdown
By: 'Frustrated'
Aug 10,2014
5 people found
this helpful
Never go for this agent !!!...........misleading agency ........ They dont take any action for emergency maintainace ......very rude behaviour.........inconsistent statement during check in and check out......do not treat the tenant as customer..........100% pro-landlord......dont give proper notice before vacating the property.......totally horrible...most ...
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“Extremely poor communication and customer service. The staff were all ......”

Share on :
Dec 12,2013
Minithumbdown
By: 'RobertsN'
Dec 12,2013
3 people found
this helpful
Extremely poor communication and customer service. The staff were all whispering whilst I went into the branch alone to sign my contract making me feel highly uncomfortable and intimidated. They hardly ever reply to my emails. Sarcastic and rude over the phone. They even sent ...
read full review
What agent could do to change your mind?
They're not worth my time, staff are rude and poor at their job.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Gly
Dec 12, 2013
View all comments (1)
I can deinately agree with that. Rude aggresive and sarcastic. I got my keys the same day i had to move in due to their inability to have the contract ready. The house was filthy sticky and smelly. The washing machine was not working, the windows need to bechanged as the rain and the wind is coming through. It said that the house was furnished and then they said it was a mistake-after i signed in . They did not reply to my e-mails either and tey got me a wrong and old leetr box key and they had ...

“Nottingham branch, full complete money grabbing idiots, communication rubbish, a ......”

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Sep 09,2013
Minithumbdown
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Esha
By: 'icenine'
Sep 09,2013
5 people found
this helpful
Nottingham branch, full complete money grabbing idiots, communication rubbish, a couple of exceptions but most of the staff are rude, they don't get back to you about things for days, tried to take too much money from me at the start, promised to let me ...
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What agent could do to change your mind?
communicate, be truthful, be reasonable, not just be concerned with money
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“SO UNORGANISED, CONTRACT WAS AWFULL, SAID THEY TRIED TO CONTACT ......”

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Sep 04,2013
Minithumbdown
By: 'BIGCIRC'
Sep 04,2013
5 people found
this helpful
SO UNORGANISED, CONTRACT WAS AWFULL, SAID THEY TRIED TO CONTACT US BUT THEY DIDNT, WHEN PAYING FOR FIRST MONTHS RENT ASKED FOR MORE MONEY THAN IT ACTUALLY WAS, OVERCHARGED ME, HONESTLY WORST COMPANY IVE EVER DEALT WITH. WOULD RECOMMEND IT TO MY DEAD DOG...
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What agent could do to change your mind?
honestly shocking don't use them
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“We took a property with Martin n Co and we ......”

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Aug 07,2013
Minithumbdown
By: 'pavail'
Aug 07,2013
5 people found
this helpful
We took a property with Martin n Co and we had nothing but trouble, they originally told us that we should be moved into the property on the 6th of Jan, however we moved in on the 9th and had to pay for hotels for 3 ...
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What agent could do to change your mind?
they were absolute abysmal.
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“We have been with Martin & co for 10 months, during this ......”

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Feb 18,2013
Minithumbdown
By: 'very_anonymous'
Feb 18,2013
9 people found
this helpful
We have been with Martin & co for 10 months, during this time we still have uncompleted maintenance issues which we flagged up during the first week of move in. It took 6 months for light bulbs (did not work when we moved in) to be changed and ...
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By: Sofnic
Jul 04, 2013
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Miss cushy, if you've been a happy tenant for 5 years what are u doing checking reviews on Martin and co??? Will you write this comment on every single complaint against this company?? You'd never finish the job! ...

“We had a damaged spare toilet and when Martin & Co. ......”

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Jan 08,2013
Minithumbdown
By: 'murphy'
Jan 08,2013
6 people found
this helpful
We had a damaged spare toilet and when Martin & Co. arranged a plumber to arrive on Friday afternoon because they said they couldn't send a plumber at the weekend. After my other half used holiday to have the Friday afternoon off, we had to call ...
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“Nottingham branch full of idiots. Refused to fix problems in ......”

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Dec 21,2012
Minithumbdown
By: 'Barrmur'
Dec 21,2012
6 people found
this helpful
Nottingham branch full of idiots. Refused to fix problems in flat including an open patio door open for over a month, management refuses to discuss issues, aggressive staff. Allow people to enter flat without any notice on at least two occasions. After that try to ...
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What agent could do to change your mind?
Nothing, I would rather sleep on the street before using them again.
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“We rented for a year through Martin and Co with ......”

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May 15,2012
Minithumbdown
By: 'bigmissnaughty'
May 15,2012
7 people found
this helpful
We rented for a year through Martin and Co with constant problems. We began with an excellent contract agreement and thought we'd been really lucky. The promise to put fitted curtains in our flat turned into the biggest ordeal EVER. We ended up waiting over 3 ...
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By: Jpat
Jun 22, 2012
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You must have broken your tenancy agreement to have paid to leave? Surely it's common sense you can't get your friends to move in and get your deposit back in one go? Did your friends have to wait until you had done an inventory for damages before they could move?! Sounds pretty normal to me? ...

“To sum things up: Martin & Co Nottingham is- hideous in ......”

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Feb 17,2012
Minithumbdown
By: 'Denwong'
Feb 17,2012
15 people found
this helpful
To sum things up: Martin & Co Nottingham is - hideous in contract terms - irreponsible in making unfulfilled promises - unresponsive to service calls - appalling in customer services. We rented a flat in Nottingham, and found on the first day of our arrival having ...
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By: Bobby
Jul 11, 2012
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It's interesting That Martin and Co see fit to discuss clients- past or present I don't know which - financial and employment status on a public forum...I'm sure that goes somewhere against data protection which they clearly state in their terms and conditions they will only share with the Credit Referencing agency and Landlord...slick move guys. Oddly enough I know Ricky Benwell personally and I'm disappointed in him for stopping so low as to work for this lot. ...

“They are the stereotype of the letting agencies and they ......”

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Oct 04,2011
Minithumbdown
By: 'Mr'
Oct 04,2011
5 people found
this helpful
They are the stereotype of the letting agencies and they do things in a stringent bureaucratic way, absolutely no flexibility and not in favour of the tenants! They always over-complicate everything every step of the way. When you need to speak to their agency, you ...
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“I've had numerous problems with the city head office on ......”

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Sep 29,2011
Minithumbdown
By: 'Junblud'
Sep 29,2011
5 people found
this helpful
I've had numerous problems with the city head office on Clarendon street, 1st they gave me the wrong key thob to get into the building and took 3days to get it; at which point i was either stuck in or out of the flat for ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Martin & Co, Nottingham NG1 5HJ



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