Comment on agent fees

To be honest I lost all my trust in estates agent's. I rent this property for 4 years from this agency. When we rent the house the agent (I don't remember the name of the agent) told us we can do any changes we want except holes in the walls. We was very happy because the house was big and we like it except the the painting and the carpets which was very old. Most of the walls was green,so we painted and change the carpets and later to find out the landlord wasant happy. So don't trust them until you have evrifing in righting. Anyway after 4 years they sold the house and we find oane house with the same agency. We paid the reference fees and after they told us they can't give it to us because my hosbund has CCJ.We didn't know about this so I understand their company don't accept CCJ.We find another house with difrent agency so we had to pay again reference fees. First they told me I will have some money back from the previous payment because my reference was good. Is neaw 5 months from then and even I phoned them every week for 5 months I still don't have my money back.