83% sales valuation accuracy
92% sales fee satisfaction
Nov 30,2010
Nov 30,2010
4
people found
this helpful
this helpful
We recently purchased a home in Maidenbower via the Mansell McTaggart - Crawley branch and we have never experienced such an awkward and slow team of people to deal with. Between ourselves, our solicitor and our estate agent (in Weybridge) we managed after weeks of trying to secure exchange and completion on the property to master the entire process ourselves with minimal assistance from Mansell McTaggart. You would think they did not want the business, they offered no communication to us, we had to make daily calls, sometimes 2-3 calls each day to push things along. Perhaps a review of this branch with some performance management steps would not go amiss. They seems to be asleep whilst the rest of the world is bending over backwards to maintain a strong customer network in these current times. We will not use Mansell McTaggart again for any sale or purchase and most definitely would not be recommending them to anyone.
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Feb 15, 2018
Thank you for taking the time to leave this feedback. We are sorry that you felt our communication was lacking. In fact, we liaised closely with both solicitors and your agent and the chain was able to exchange in 9 weeks. This is well within average timescales, particularly when a chain is involved. Regardless of this, it is unacceptable if you felt the need to chase us and we have indeed reviewed our sales progression procedures following your feedback. We sincerely hope that you have been happy in your new home.
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Latest Reviews
4th Dec 2024
reviewed by 'David'
2nd Jul 2021
reviewed by 'John'
24th Feb 2021
reviewed by 'Pc'
Opening Hours
Address
Mansell McTaggart
39 High Street
Crawley
West Sussex
RH10 1BQ
01293 533333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 92% | £165,000 | £450,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 11 | 3 | 0 | 2 | 1 | 0 |
Areas covered
- RH11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Dec 04,2024
Dec 04,2024
0
people found
this helpful
this helpful
The attention you get from Mansell McTaggart makes you feel as though yours is the only property on the market....
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Dec 12,2022
Dec 12,2022
0
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Excellent customer service, very understanding and accommodating.
Sometimes in life there are big decisions to make and selling your home is one of them.
But these guys will take you through it every step of the way. Thank you 😊...
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Jul 02,2021
Jul 02,2021
0
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Many thanks to David and his team. We were with another agent and were very poor. David and his team took over and were very helpful and honest with their approach and marketed the property at the correct value. They had no problems in finding ...
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Feb 24,2021
Feb 24,2021
0
people found
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David was courteous and knew his market well.
Sold within 2 days!!
Very good considering middle of a pandemic.
I would recommend him without hesitation....
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Feb 26, 2021
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(1)
Thank you for the review Pauline. We were delighted to secure a sale so quickly and that the matter has now reached a successful completion. Thank you once again for your business and best wishes for the future. ...
Dec 08,2019
Dec 08,2019
0
people found
this helpful
this helpful
From the first contact right through to completion we could not praise all the staff highly enough. We asked for an honest valuation and received an offer very close to asking price. All viewers / viewings were conducted solely be agents. Communications throughout were regular and ...
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Dec 09, 2019
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(1)
Thank you very much for such a kind review Mr Stevenson. We are all delighted that you were happy with the service provided and thank you once again for your business. We wish you and your family the very best for Christmas and the New Year. ...
Jan 05,2018
Jan 05,2018
1
people found
this helpful
this helpful
From the valuation conducted by Julian which ended up with him helping me dismantle a wardrobe, through the offer process with both Chris's who were outstanding at the negotiations, through to Jamie, Callum and Chris who got the sale through to Completion. This was not ...
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Comment on agent fees
Good
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Feb 10, 2018
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(1)
Thank you so much for such a lovely review Lisa. Your kind words are much appreciated and have been passed on to the team. We are all glad that the transaction finally reached a successful completion and we wish you and your family the very best for the future ...
Jan 02,2018
Jan 02,2018
3
people found
this helpful
this helpful
Terrible experience - poor customer service, no attention to detail & failed to get something in writing that ultimately cost us money...
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Comment on agent fees
High, no value whatsoever. We strongly feel we achieved zero value from this agent
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Feb 08, 2018
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Thank you for taking the time to write this review. Unfortunately, it is clearly born from frustration that your buyer reneged on a private arrangement that you had made with them to buy some bedroom furniture from you for £165. This was in no way part of the house sale agreement made through ourselves. We worked very hard to sell your property for the full asking price and ensure that it progressed in time for you to secure your onward purchase. It was a particularly difficult transaction - in ...
Oct 13,2017
Oct 13,2017
1
people found
this helpful
this helpful
Selling a property on behalf of a deceased loved one is never going to be easy, but the professionalism and understanding show to me by Jamie Glew made the process much less stressful than it could have been. As an ex estate agent myself I ...
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Comment on agent fees
Fair and uncomplicated
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Feb 10, 2018
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Thank you for your review Julie. We have passed your kind words on to Jamie. Although we were sorry for the circumstances, we were very grateful for your business and wish you the very best for 2018. ...
“Excellent service throughout. Helpful, professional & honest during both sale & purchase ......”
Sep 25,2017
Sep 25,2017
3
people found
this helpful
this helpful
Excellent service throughout. Helpful, professional & honest during both sale & purchase of our property. I have no hesitation in recommending both Jamie and the agency. Will certainly use in future....
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Comment on agent fees
Fair
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Feb 10, 2018
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(1)
Thank you very much for your feedback Eve. Jamie and the rest of the team will be delighted to act for you, or any of your friends and family, in the future. All the best to you and your family, until such time as we meet again! ...
May 19,2017
May 19,2017
3
people found
this helpful
this helpful
Callum was brilliant !! If you want to sell your house with someone who follows through on corespondence and who gives you the time you need without annoying phone calls that you don't need when your life is 100mph, then go and see him !!
Not only ...
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Comment on agent fees
Good - specially for all the work they do for you !!!
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Feb 10, 2018
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Hi Kimberley. Thank you for such a great review. It was a pleasure dealing with you and we have passed your comments on to Callum. We hope you have settled well into your new home and please do let us know if there is anything we can do for you in the future. Best wishes for 2018 from the whole team. ...
Mar 07,2016
Mar 07,2016
3
people found
this helpful
this helpful
No one likes the whole buying and selling process, its stressful, expensive and tiring. So after losing a buyer with another agent (who were good too!) we decided to try to sell through Mansells as we were buying a property through them. To start with ...
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Comment on agent fees
Very competitive
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Feb 10, 2018
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(1)
Hi Lee. Sorry for the delay in responding to your very kind review. Your comments have been passed on to both Trueplan and to Jamie, and are very much appreciated. Thank you for sticking with us through the transaction and we are delighted that you are settled in your dream home (although obviously disappointed that we are unlikely to see you again for some time!). We all wish you and your family the very best for the future. ...
Dec 02,2015
Dec 02,2015
3
people found
this helpful
this helpful
I was very pleased with Jamie from Mansell Mctaggart, Crawley although it took some time for us to find the right property Jamie always stayed positive and always believed the right property and the sales of Hollingbourne Cresent, Crawley was an achievable goal. I would ...
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Feb 15, 2018
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Thank you for your kind review Jackie; your comments have been passed on to Jamie and the rest of the team. We are grateful that you stayed with us and so glad that the right property eventually came along. We hope you are very happy in your new home and please do let us know if we can be of any assistance to you in the future. ...
Dec 01,2015
Dec 01,2015
5
people found
this helpful
this helpful
from start to finish jamie was very polite and helpful. jamie was the reason we chose mansell mctaggart as he was down to earth and not your typical pushy agent. he awys kept in touch and kept us informed throughout the process and would answer ...
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Feb 15, 2018
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(1)
Hi Mr Thornton. Thank you for your wonderful feedback, which has been passed on to Jamie. We are grateful to have him working for us and glad that you were pleased with the service that he provided. We all wish you and your family the very best for the future and thanks again for using Mansell McTaggart ...
Dec 01,2015
Dec 01,2015
2
people found
this helpful
this helpful
Mansell McTaggert acted for us in the sale of 5 Highwood Park and also for the purchase of our new home (Cuckfield branch). We found them to be courteous and helpful throughout. Our previous home sold after one viewing, certainly could not fault that! Our only ...
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Comment on agent fees
We thought the agents fees were fair and reasonable.
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Feb 15, 2018
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Good morning Mrs Young. Thank you for taking the time to leave such positive feedback, which is much appreciated by us all. We are glad that the transaction was largely a smooth one, but again apologise for the issues that you mention with the solicitors. These have been raised with the company in question and your feedback noted. Thank you also for your comment in relation to post-completion follow-up. This is extremely valid and we have since adjusted our procedures to include a call/email one ...
Nov 27,2015
Nov 27,2015
2
people found
this helpful
this helpful
We were recommended to use Mansell McTaggart by friends who had sold through them previously. From the outset, Jamie made the whole process very easy, explained the process and was transparent with the charges.
We had an open day so one hit of viewings over ...
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Comment on agent fees
1% fee - very competitive, didn't need to haggle for this.
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Feb 15, 2018
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Hi Hannah. Thank you for leaving such a good review. We are all very glad that your experience with Mansell McTaggart was such a positive one. Hopefully we can act for you again in the future and do our very best to earn that 5th star! Best wishes to you and your family for the future. ...
Aug 01,2014
Aug 01,2014
2
people found
this helpful
this helpful
I would never sell my property through this estate agent. Their service is diabolicale and they never keep you informed regulary of the progress of your purchase. I have dealt with Jamie who was ok but Callum is so rude and never returns your calls. ...
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Oct 14, 2014
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Good afternoon Mrs Wickens. I am sorry to hear that you were unhappy with the service provided by Mansell McTaggart. As you are aware, your purchase was delayed due to the fact that the lease was renewed by the sellers as part of the agreement. This in turn delayed your mortgage application. I have consulted our sales notes and numerous calls were made to you and your solicitor to keep all parties updated and to chase outstanding points. In fact, on one occasion you even contacted our office to ...
Feb 26,2013
Feb 26,2013
9
people found
this helpful
this helpful
worst estate agents l have dealt with...they ring two or three times a day and harras you for putting the property on with them saying they have lots of buyers for your type of property. reality is when you sign up the don't ,you ...
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Feb 15, 2018
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Good afternoon David and thank you for taking the time to leave a review. We are obviously disappointed that this was your experience with us. It was unfortunately out of our control that one of our viewers cancelled at the last minute and there was clearly some confusion over whether we were to attend a subsequent viewing. We are absolutely confident that we would have sold your property, given a little more time, but sadly this was not to be. We understand that in fact the next agent marketed ...
Nov 30,2010
Nov 30,2010
4
people found
this helpful
this helpful
We recently purchased a home in Maidenbower via the Mansell McTaggart - Crawley branch and we have never experienced such an awkward and slow team of people to deal with. Between ourselves, our solicitor and our estate agent (in Weybridge) we managed after weeks of ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 15, 2018
View all comments
(1)
Thank you for taking the time to leave this feedback. We are sorry that you felt our communication was lacking. In fact, we liaised closely with both solicitors and your agent and the chain was able to exchange in 9 weeks. This is well within average timescales, particularly when a chain is involved. Regardless of this, it is unacceptable if you felt the need to chase us and we have indeed reviewed our sales progression procedures following your feedback. We sincerely hope that you have been hap ...
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Last updated at 10:51 AM 17/01/2022 by
