0% lettings valuation accuracy
0% lettings fee satisfaction
Dec 08,2013
Dec 08,2013
9
people found
this helpful
this helpful
We rented our house out via Countrywide Residential Lettings (CWL) for 5 years while working overseas. We went for the full service, and while the fees were on the high side, we wanted piece of mind that the house would be looked after properly.
During the 5 years, we received very little contact, except when repairs needed doing, which we regarded as a good sign. However, on taking back the house, we find the house was an absolute tip, with major damage to the house. We filled a skip with just the rubbish that was left behind, and parts of the house had to be gutted due to the damage the tenants had caused. All in all, it cost us over £10k to put it right.
CWL has taken no responsibility for the damage, and the wording in their contract gives them sufficient wriggle room to actually get away with doing absolutely nothing for us, and still charge exorbitant fees. It also transpires that repair work we had instructed CWL to carry out during the tenancy was just not carried out.
If you have good tenants in your property, you'd probably not notice the poor standard of the service, but we were unlucky enough to get bad tenants, and then let down by an appalling letting agent. If you are thinking about using them, steer clear, and if you are already a landlord who uses CWL, I recommend that you look elsewhere when your contract comes up for renewal.
All in all, a non-existent service, at a high cost. If things go wrong, they will spend more time arguing with you about their lack of any obligations in the contract, rather than trying to help to put things right. DO NOT USE.
During the 5 years, we received very little contact, except when repairs needed doing, which we regarded as a good sign. However, on taking back the house, we find the house was an absolute tip, with major damage to the house. We filled a skip with just the rubbish that was left behind, and parts of the house had to be gutted due to the damage the tenants had caused. All in all, it cost us over £10k to put it right.
CWL has taken no responsibility for the damage, and the wording in their contract gives them sufficient wriggle room to actually get away with doing absolutely nothing for us, and still charge exorbitant fees. It also transpires that repair work we had instructed CWL to carry out during the tenancy was just not carried out.
If you have good tenants in your property, you'd probably not notice the poor standard of the service, but we were unlucky enough to get bad tenants, and then let down by an appalling letting agent. If you are thinking about using them, steer clear, and if you are already a landlord who uses CWL, I recommend that you look elsewhere when your contract comes up for renewal.
All in all, a non-existent service, at a high cost. If things go wrong, they will spend more time arguing with you about their lack of any obligations in the contract, rather than trying to help to put things right. DO NOT USE.
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Opening Hours
Address
Countrywide Residential Lettings
108 Whiteladies Road
Bristol
North Somerset
BS8 2RP
01179 238868
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £450 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 15,2016
Nov 15,2016
10
people found
this helpful
this helpful
Worst experience of a letting agency ever. Besides charging extortionate fee's upon moving into our property they were the most useless agency throughout our entire 5 year contract. They were rude and dismissive on the phone when we amended our contract to a monthly instead of ...
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Comment on agent fees
Extremely high fees and as soon as you are a tenant with them and they can't squeeze any more money out of you they couldn't care less. Nothing will get fixed, no one will call you back, and if you ever get hold of someone they will be rude.
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Oct 14,2014
Oct 14,2014
9
people found
this helpful
this helpful
I have never experienced such incompetency or downright scamming. They're very careful to operate under the name 'Alder King' rather than Countrywide Residential Lettings, aren't they?! I don't even know where to begin, it was a disaster from the very start.
1) Me and my housemate ...
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What agent could do to change your mind?
Not existedAttached Filesnbsp;
Comment on agent fees
Ridiculous seeing as we ended up doing most of their job for them.
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Sep 10,2014
Sep 10,2014
4
people found
this helpful
this helpful
Appalling service and incredibly high fees. Impossible to get through on the phone. I would go out of my way never to rent a property where the landlord was using this agent. Money deducted from deposit for 'fees' which I was never aware of....my ...
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Dec 08,2013
Dec 08,2013
9
people found
this helpful
this helpful
We rented our house out via Countrywide Residential Lettings (CWL) for 5 years while working overseas. We went for the full service, and while the fees were on the high side, we wanted piece of mind that the house would be looked after properly.
During the 5 ...
read full review
read full review
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Nov 07,2013
Nov 07,2013
5
people found
this helpful
this helpful
Absolutely awful, fees for anything and at ridiculous amounts. Staff are incompetent, rude and completely unhelpful. Have rang them about a 2 box form reference three times today, and been told three different lies about its completion. Despite the fact that they charged me a fee ...
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Oct 29,2012
Oct 29,2012
11
people found
this helpful
this helpful
We have had a terrible experience with this company. They lied to us outright about a number of issues, never paid us the rent on time and often not the correct amount, failed to answer basic emails or critical ones. We had to chase them ...
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What agent could do to change your mind?
See above. A disgraceful, unprofessional, unethical service from beginning to end.Attached Filesnbsp;
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Sep 03,2012
Sep 03,2012
13
people found
this helpful
this helpful
Since we have moved into our property with Countrywide we have been consistently disgusted with the company mainly with their customer service and their hidden costs. The customer service was so appalling it made us frightened to call them up because we always ended up ...
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What agent could do to change your mind?
Cut out the hidden costs, teach their staff people skills and focus on customer service.Attached Filesnbsp;
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Jun 08,2011
Jun 08,2011
8
people found
this helpful
this helpful
Horrible. Everything is really nice until you hand over your money. After they become so greedy. Charging you for things you haven't broken, not providing anything they're supposed to. Takes ages to get the deposit back, with mystical deductions....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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