0% lettings valuation accuracy
0% lettings fee satisfaction
Dec 03,2013
Dec 03,2013
11
people found
this helpful
this helpful
I don't really know where to start about my nightmare experience with Bridgfords / Countrywide, other than they are the single most unhelpful, rude and obnoxious collection of people I have had the misfortune of renting from. (Gosforth branch Newcastle)
They got from myself and my house mates a trouble free tenancy, we didn't break anything, kept the house, gardens, and driveways in perfect condition, we even adopted, paid, and cared for the landlords cat, at the end of the tenancy when they wanted to bump the rent up, & charge more admin fees for us to stay in the house we declined and proceeded to look for another property and move out, bad idea, its at this point Bridgfords show their true colours and when you are no longer staying with them they couldn't care less about you, I would get random knocks at the door at all hours of the day including late evening with them showing people round the property with absolutely no notice at all, this happened on at least 15 occasions, of which maybe 5 we knew about, when moving out, we completed a checkout procedure and were told everything was great and that our deposit would be paid back in full, we then received a bill for £150 to change 4 lightbulbs, which we are currently disputing, as you can imagine Bridgfords are playing the usual cards, and saying that its in our contracts to replace bulbs.
From day one I wish I had never bothered, thinking back the guy who showed us some properties in the beginning acted like we were a real burden on his time, he showed us 4 properties in total but you could tell he wasn't interested in us and wanted to be elsewhere, the run around trying to get paperwork signed when we had decided on a property was also a joke and took 2 weeks, the admin fee's were extortionate and now we are having problems just getting out deposit back without this fine.
I WILL NEVER USE BRIDGFORDS IN ANY CAPACITY EVER AGAIN, PLEASE TAKE THEIR TERRIBLE REVIEWS AND SCORE ON HERE SERIOUSLY IT WILL BE THE BIGGEST MISTAKE YOU'RE LIKELY TO MAKE RENTING OR BUYING WITH THEM.
They got from myself and my house mates a trouble free tenancy, we didn't break anything, kept the house, gardens, and driveways in perfect condition, we even adopted, paid, and cared for the landlords cat, at the end of the tenancy when they wanted to bump the rent up, & charge more admin fees for us to stay in the house we declined and proceeded to look for another property and move out, bad idea, its at this point Bridgfords show their true colours and when you are no longer staying with them they couldn't care less about you, I would get random knocks at the door at all hours of the day including late evening with them showing people round the property with absolutely no notice at all, this happened on at least 15 occasions, of which maybe 5 we knew about, when moving out, we completed a checkout procedure and were told everything was great and that our deposit would be paid back in full, we then received a bill for £150 to change 4 lightbulbs, which we are currently disputing, as you can imagine Bridgfords are playing the usual cards, and saying that its in our contracts to replace bulbs.
From day one I wish I had never bothered, thinking back the guy who showed us some properties in the beginning acted like we were a real burden on his time, he showed us 4 properties in total but you could tell he wasn't interested in us and wanted to be elsewhere, the run around trying to get paperwork signed when we had decided on a property was also a joke and took 2 weeks, the admin fee's were extortionate and now we are having problems just getting out deposit back without this fine.
I WILL NEVER USE BRIDGFORDS IN ANY CAPACITY EVER AGAIN, PLEASE TAKE THEIR TERRIBLE REVIEWS AND SCORE ON HERE SERIOUSLY IT WILL BE THE BIGGEST MISTAKE YOU'RE LIKELY TO MAKE RENTING OR BUYING WITH THEM.
What agent could do to change your mind?
Change your attitude and treat your tenants like they're more than the dirt on your shoe.Attached Filesnbsp;
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Opening Hours
Address
Bridgfords
153 High Street
Gosforth,Newcastle upon Tyne
Tyne and Wear
NE3 1HA
0191 644 0006
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £500 | £680 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 5 | 1 | 1 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 24,2022
Mar 24,2022
0
people found
this helpful
this helpful
TL/DR;
So far if I could give zero stars I would give them but I will give 1 instead because some of the people working there are honestly nice. However,.... My self and my partner we started renting a house run by Bridgfords Letting Agents ...
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Jun 12,2021
Jun 12,2021
0
people found
this helpful
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Lovely when they're showing somewhere but then it turned into a nightmare. Nothing got fixed as promised. We didn't have a fence for our whole tenancy despite being told it would be fixed on moving it. Found mice holes that had just been tapped up. ...
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May 10,2019
May 10,2019
0
people found
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They don't communicate, you have to chase them. They lie rather than admit they don't know something. It took us over a month from letting the property to being able to use the master bedroom for a problem we were told at viewing was already ...
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Comment on agent fees
They were high. But not lots higher than others in the area
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Mar 01,2015
Mar 01,2015
2
people found
this helpful
this helpful
Terrible service said things where working on inventory that the land lord has confirmed never have door seal has gone been waiting three weeks for a reply , left to let sign outside for three months , tried to charge me for the boiler without my advising ...
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What agent could do to change your mind?
What they hell have I paid a bond for when nothing worksAttached Filesnbsp;
Comment on agent fees
What they hell have I paid a bond for when nothing works
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Jan 11,2015
Jan 11,2015
1
people found
this helpful
this helpful
The team at Bridgfords Gosforth were a great support when buying my first home. From the first day I went in house hunting they explained the process in a simple way and answered all of the questions I had. All house viewings were arranged in ...
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Nov 25,2014
Nov 25,2014
1
people found
this helpful
this helpful
Dan - just a quick email to thank you very much indeed for all the assistance on the sale of this property - your professionalism and work ethic were superb - it made the whole process so much easier. I would certainly recommend the use ...
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Dec 03,2013
Dec 03,2013
11
people found
this helpful
this helpful
I don't really know where to start about my nightmare experience with Bridgfords / Countrywide, other than they are the single most unhelpful, rude and obnoxious collection of people I have had the misfortune of renting from. (Gosforth branch Newcastle)
They got from myself and my ...
read full review
read full review
What agent could do to change your mind?
Change your attitude and treat your tenants like they're more than the dirt on your shoe.Attached Filesnbsp;
Was this helpful?
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Yes
May 04,2013
May 04,2013
3
people found
this helpful
this helpful
We went with Bridgfords because we were assued that they had buyers on their books who wanted this particular kind of property. Within a day, they contacted us to advise that we had an offer from a cash buyer. This prompted us to put in ...
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What agent could do to change your mind?
They should have been upfront with us from the start and mentioned the chain. They were too eager to conclude a sale instead of getting the facts right. After all, they were employed by us not the buyer or anyone else. They should not employ people in a customer facing position who are unfamiliar with the conveyancing process who only made matters worse.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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