Preston, PR1
3.4/5, 34 reviews
56% recommended
89% sales valuation accuracy
100% sales fee satisfaction
71% lettings valuation accuracy
64% lettings fee satisfaction

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“My first experience of letting through an agent and not ......”

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Nov 28,2013
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By: 'Miriam'
Nov 28,2013
3 people found
this helpful
My first experience of letting through an agent and not one I'd be quick to repeat. We are halfway through a twelve month tenancy and at this moment we're not 100% sure what we plan beyond that. We love the house but have had and are continuing to have issues dealing with Reeds Rains which would go away if we were dealing directly with the landlord. The spark that has initiated this is after having called their maintenance "helpline" several times and being put through to the only person who deals with my property only for her to not pick up the phone. I have to continually leave my office, annoying my boss, to make these calls because their "24 helpline" is only open during office hours. She is there, apparently, but has been on the phone all day. This is in an effort to solve a problem with a faulty boiler which I've have had to call many more times about in the past, have had four engineer visits, have had to book two days off work because they don't do repairs at the weekend and still isn't solved.

We have made an official complaint before about being overcharged for fees when we applied, along with some other issues, and got some of the fees refunded (after asking twice we are finally getting them paid back nearly six months later, we are assured, this week,) but were told it was the fault of someone who has now left the company so it's not their responsibility.

We had a six-monthly landlord's check this weekend, the person from Reeds Rains turned up without their checklist, so had no clue what the property should have been like, had no idea who our landlord or we were (kept referring to her as a 'he,') and just went "yeah, it's fine" and buggered off!

There are more issues, but I'm sick of wasting my time on them when they care not one jot about their customers or their concerns or complaints. Terrible, terrible company.
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Latest Reviews

View all Reviews 34
1st Apr 2021
reviewed by 'Elaine'
“Thanks to sue & Rachel & all the team at preston reeds rains for all your help & guidance in helping my daughter & ......”
14th Mar 2021
reviewed by 'Greta'
“Recently sold my house through Reeds Rains. Sue Taylor was handling my case, first class service. She went above and ......”
17th Dec 2020
reviewed by 'Waseem'
“Recently purchased a property through Reeds Rains. I found all the staff extremely helpful all throughout the process. They kept ......”
26th Sep 2020
reviewed by 'claire'
“Avoid! Whether you are a buyer or seller, don't waste your time, effort and money!Booked a viewing to find ......”
19th Nov 2019
reviewed by 'Pete'
“I called into Reeds Rains branch in Preston to casually discuss my options with regard to either selling my property ......”
9th Jul 2019
reviewed by 'Jack'
“Me and my housemate were struggling to find a suitable property for our needs in the PR1 area. I actually ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Reeds Rains
80 Fishergate
Preston
Lancashire
PR1 2UH
01772 561666

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 100% £116,500 £138,500
Lettings 71% 64% £450 £650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 2 5 5 7 2 2 0 0 6
Areas covered
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  • Conveyancing
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“Thankyou...”

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Apr 01,2021
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Rachel
By: 'Elaine'
Apr 01,2021
2 people found
this helpful
Thanks to sue & Rachel & all the team at preston reeds rains for all your help & guidance in helping my daughter & myself when buying her first home , you’ve been so helpful to us both answering all our questions & needs , you’ll will come highly recommend ...
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“Recently sold my house through Reeds Rains. ......”

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Mar 14,2021
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Sue
By: 'Greta'
Mar 14,2021
1 people found
this helpful
Recently sold my house through Reeds Rains. Sue Taylor was handling my case, first class service. She went above and beyond, especially with helping me with my solicitors for the ongoing purchase. The solicitors, unfortunately where shocking but Sue was amazing, even chasing them up ...
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“Recently purchased a property through Reeds R......”

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Dec 17,2020
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Sue
By: 'Waseem'
Dec 17,2020
0 people found
this helpful
Recently purchased a property through Reeds Rains. I found all the staff extremely helpful all throughout the process. They kept me upto date and were always available for any queries that I had. A big thank you to all the team in particular Sue, Mark ...
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“Avoid! Whether you are a buyer or seller, don......”

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Sep 26,2020
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By: 'claire'
Sep 26,2020
0 people found
this helpful
Avoid! Whether you are a buyer or seller, don't waste your time, effort and money! Booked a viewing to find the estate agent knew very little about the property. Promised to get back to me the following day with answers to questions we asked... nothing. ...
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“Very helpful people....”

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Nov 19,2019
Minithumbup
By: 'Pete'
Nov 19,2019
2 people found
this helpful
I called into Reeds Rains branch in Preston to casually discuss my options with regard to either selling my property or renting out and how pleasantly surprised I was with the knowledge the staff have with regards to individual needs. They helped me make a ...
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“Reeds Rains Preston - Thanks Rebecca!...”

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Jul 09,2019
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Jack
By: 'Jack'
Jul 09,2019
0 people found
this helpful
Me and my housemate were struggling to find a suitable property for our needs in the PR1 area. I actually rang Reeds Rains after a viewing with them, with the intention of asking a couple more questions about the property we had just seen, and ...
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“House sale...”

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Mar 04,2019
Minithumbup
By: 'Colin'
Mar 04,2019
0 people found
this helpful
We cant thank Mark and his team enough for all their work during the sale of our house great job....
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Comment on agent fees
Good
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“Very poor service...”

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Jan 04,2019
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By: 'Disappointed'
Jan 04,2019
1 people found
this helpful
Do not use Reeds Rains for your property lettings. They take the money and leave you high and dry. Do not chase tenants. Let them get away with not paying rent. Leave the property filthy, damaged and with drugs paraphernalia for the landlord. Disgraceful company!...
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Comment on agent fees
Appallingly expensive
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“Excellent service...”

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Oct 23,2018
Minithumbup
By: 'Christine'
Oct 23,2018
0 people found
this helpful
Very professional,friendly and helpful. Professional photos on the brochure helped to sell my house very quickly . Extremely happy with the service I received from all members of the team....
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Comment on agent fees
Not the cheapest but you get what you pay for
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“I am a new landlord and heard that Reeds Rains ......”

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Dec 21,2017
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By: 'Jackieg49'
Dec 21,2017
2 people found
this helpful
I am a new landlord and heard that Reeds Rains was a very good company plus I work in the conveyancing industry and this was confirmed - I thought. They did obtain me a tenant in good time but the after service was terrible. I ...
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Comment on agent fees
Agents fees are very expensive but they do get the tenants.
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“Rebecca has been professional, efficient informative and knowledgeable in her ......”

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Oct 11,2017
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Rebecca
By: 'Julie'
Oct 11,2017
2 people found
this helpful
Rebecca has been professional, efficient informative and knowledgeable in her field from the day we stated looking to purchase a property until we secured an offer on one. She arranged views promptly when requested and she has been there to answer all our questions with ...
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Comment on agent fees
I haven’t experienced this yet
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“Becci and Nikki have been really helpful in us securing ......”

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Sep 06,2017
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Nikki
By: 'CPitcher'
Sep 06,2017
0 people found
this helpful
Becci and Nikki have been really helpful in us securing our dream home and quickly getting ours on the market looking great and getting it sold quickly and for a great price. They have kept me informed throughout the process, been open and honest and ...
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Comment on agent fees
The agent negotiated on their fees to make their service a bit more attractive than others as they are handing the purchase of the house we're buying and the sale of ours.
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“I did my research and got a fair few valuations. ......”

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Jul 29,2017
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Nikki
By: 'Sarah'
Jul 29,2017
0 people found
this helpful
I did my research and got a fair few valuations. I went with Reeds Rains as I liked their enthusiasm, honesty and guidance. I was selling my first ever house and wanted it to go to someone who would love it like I had. It ...
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“Hollie was fantastic! very helpful and understanding! would defiantly recommend ......”

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Jul 27,2017
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Hollie
By: 'Rach'
Jul 27,2017
0 people found
this helpful
Hollie was fantastic! very helpful and understanding! would defiantly recommend her and the team! she got us moved in quickly and was very helpful and answered all of our questions. As first time tenants we really appreciated her patience....
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“Brilliant service from start to finish. It was my first ......”

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Jul 19,2017
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Nikki
By: 'Nigel'
Jul 19,2017
0 people found
this helpful
Brilliant service from start to finish. It was my first time selling a property and the team at reeds rains could not have been more helpful. The valuation was spot on and my house sold very quickly....absolutely fantastic....
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Comment on agent fees
very reasonable
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“Great service from start to finish, kept me up to ......”

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Jul 19,2017
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Nikki
By: 'Lloyd'
Jul 19,2017
0 people found
this helpful
Great service from start to finish, kept me up to date throughout the process and was there when needed, No happy in my new house!...
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“I let my property out through reeds rains preston and ......”

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Jul 19,2017
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Natasha
By: 'Oli'
Jul 19,2017
0 people found
this helpful
I let my property out through reeds rains preston and I can safely say that they were brilliant ... Natasha, Hollie and Rebecca are a credit to the company. They kept me up to date from start to finish...
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Comment on agent fees
Great value fees
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“Faultless from start to finish in the sale of our ......”

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Jul 15,2017
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Nikki
By: 'Liam'
Jul 15,2017
0 people found
this helpful
Faultless from start to finish in the sale of our property. Always available on the phone when we needed them....
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“Looking to purchase investment property Found Rebecca friendly , helpful, professional , ......”

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Jul 14,2017
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Rebecca
By: 'Mike'
Jul 14,2017
1 people found
this helpful
Looking to purchase investment property Found Rebecca friendly , helpful, professional , courteous and timely - was a pleasure to deal with - excellent !! Hi...
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“Was advised to see Marcus from the Preston Branch. He ......”

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May 11,2017
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Marcus
By: 'T'
May 11,2017
0 people found
this helpful
Was advised to see Marcus from the Preston Branch. He gave us false information and then told us to our faces that he did not give us that information. This resulted in being refused for a mortgage. He was rude, un polite and appeared to ...
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Comment on agent fees
N/A
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“Excellently communicated through out the whole service. I would highly ......”

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Apr 19,2017
Minithumbup
By: 'Paul'
Apr 19,2017
0 people found
this helpful
Excellently communicated through out the whole service. I would highly recommend the letting services of the branch to any landlords....
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Comment on agent fees
Higher than the competitors.
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“initial service which was great, but later Agent intervened & derailed ......”

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Mar 31,2017
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Nikki
By: 'Nikki'
Mar 31,2017
1 people found
this helpful
initial service which was great, but later Agent intervened & derailed sale instead of sending client through solicitor & completing on-line system & building survey properly...
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Comment on agent fees
Fixed fee of £1500 was worth initial service & would be well-spent - if Agent can help complete, as well as start, a sale.
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“I went into the Fishergate Branch to look at property ......”

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Oct 12,2016
Minithumbup
By: 'Frank'
Oct 12,2016
0 people found
this helpful
I went into the Fishergate Branch to look at property that might be in my price range for the area I am interested in, not having put my property on the market yet, and not yet ready to do that, the people in the office ...
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Comment on agent fees
I was not ready to discuss the fees but I will certainly return when ready to do so.
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“This agency is a JOKE. Honestly, I have no idea ......”

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Feb 07,2016
Minithumbdown
By: 'Jamelia'
Feb 07,2016
4 people found
this helpful
This agency is a JOKE. Honestly, I have no idea how it's even possible that they still exist. I had countless issues with them: booking appointments and not showing up, not passing maintenance information to my landlord (I know this for a fact as he ...
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What agent could do to change your mind?
Very bad
Attached Filesnbsp;
Comment on agent fees
Very bad
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“Julie is very helpful and great lady. Very quick to ......”

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Apr 17,2015
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Julie Ross
By: 'Nash'
Apr 17,2015
0 people found
this helpful
Julie is very helpful and great lady. Very quick to respond to our queries. Acts quickly to our needs.. Very professional....
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Comment on agent fees
Fees is slightly high compared to other agents
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“Reeds Rains as a letting agent is good but believe ......”

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Apr 13,2015
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Julie Ross
By: 'Gaurav'
Apr 13,2015
0 people found
this helpful
Reeds Rains as a letting agent is good but believe charges too much for the initial processing compared to other agents in Preston. However, the staff is very helpful and understands the tenant....
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Comment on agent fees
The initial processing fees is very high compared to other agents in Preston.. However, the staff members are great and very helpful.
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“Reeds Rains were a dire letting agent. They were both ......”

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Jul 16,2014
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Daniel
By: 'ColonelMcG'
Jul 16,2014
3 people found
this helpful
Reeds Rains were a dire letting agent. They were both incompetent and greedy. I approached Reeds Rains in June to secure a letting in September as I was moving in with a friend who had a spare bedroom. They happily charged me their administration charges ...
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Comment on agent fees
An itemised breakdown of what the fees are for would be rib-splitting stand-up comedy material. I paid them ‚£240 and never even got to the stage of signing a contract even after 5 months of genuine effort.
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“We were looking to rent a property in the area. ......”

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Mar 16,2014
Minithumbdown
By: 'rjg'
Mar 16,2014
1 people found
this helpful
We were looking to rent a property in the area. At a viewing arranged by Reeds Rains, we were shown a barn conversion by the owners of the property which we liked very much and decided to take. We spoke to the owners who were ...
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What agent could do to change your mind?
It is more about the company policy of Reeds Rains as a whole. Until they change their policy on ridiculously high 'application fees' I could not be persuaded to use their services.
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By: daba
Jun 24, 2014
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The reference process is too Cumbersome. They are taking more than 1 week to confirm. Along with which, they contacted my Previous Letting agent whom I had not notified. I was awaiting these guys to confirm the property before I issue notice. ...

“The service we had from Reeds Rains in Preston was ......”

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Dec 19,2013
Minithumbdown
By: 'Mortimer'
Dec 19,2013
4 people found
this helpful
The service we had from Reeds Rains in Preston was fantastic-up to the point we signed the rental agreement and unlocked the 7 months of hell we were getting ourselves into. The house was filthy on the day of move in comparing to when we first ...
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“My first experience of letting through an agent and not ......”

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Nov 28,2013
Minithumbdown
By: 'Miriam'
Nov 28,2013
3 people found
this helpful
My first experience of letting through an agent and not one I'd be quick to repeat. We are halfway through a twelve month tenancy and at this moment we're not 100% sure what we plan beyond that. We love the house but have had and are ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:44 PM 21/11/2018 by allAgents

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