100% lettings valuation accuracy
88% lettings fee satisfaction
Nov 28,2013
Nov 28,2013
0
people found
this helpful
this helpful
I approached Benham and reeves after I saw an advert for property to rent within 3 hours of the advertisement.
After some normal hickups, which happes normally, I managed to see the property and liked it.
Till this moment everything was going very smooth ( as I haven't paid the any money ). After a discussion on phone , I paid the Holding deposit and filled a two page form with all the possible details the very next day after visiting the property ( must tell you that I went to see alone and no one from agency came ).
I was told this "respected" agent that I would get the confirmation once they talk to landlord within 5 days.
I paid the Holding deposite on 2nd day of month and I was supposed to move in on 16th day month.
Till 14th of the month , I dint get a single communication about what is the outcome about agent and landlord discussion.
During this period( between 2nd and 14th), I only sent 5 emails and called agent almost 8 times to find the outcome but this respected & very busy agent dint ever get time to update me about their discussion with landlord. They never called me to update any details and whenever I called I was told that they are awaiting a final confirmation from landlord and its almost confirmed as I'm the first person to put an offer. I was getting suspicious but you know bad outcome doesn't show its face till last moment.
Finally after my 3 calls and 1 email follow up in a single day on 14th of the month ,I receive an email saying that property is not available for me. ( dint even have the courtesy of calling me or suggesting any option ). I was left shocked and I have no place to move to 16th. My family was arriving on 16th morning and all the stuff was packed and I dint have any place to stay in next 2 days. I only can feel the pain I have to bear because of these idiots .
Please use your judgement when you deal with such unprofessional, unethical and mismanaged organization and their employees.
After some normal hickups, which happes normally, I managed to see the property and liked it.
Till this moment everything was going very smooth ( as I haven't paid the any money ). After a discussion on phone , I paid the Holding deposit and filled a two page form with all the possible details the very next day after visiting the property ( must tell you that I went to see alone and no one from agency came ).
I was told this "respected" agent that I would get the confirmation once they talk to landlord within 5 days.
I paid the Holding deposite on 2nd day of month and I was supposed to move in on 16th day month.
Till 14th of the month , I dint get a single communication about what is the outcome about agent and landlord discussion.
During this period( between 2nd and 14th), I only sent 5 emails and called agent almost 8 times to find the outcome but this respected & very busy agent dint ever get time to update me about their discussion with landlord. They never called me to update any details and whenever I called I was told that they are awaiting a final confirmation from landlord and its almost confirmed as I'm the first person to put an offer. I was getting suspicious but you know bad outcome doesn't show its face till last moment.
Finally after my 3 calls and 1 email follow up in a single day on 14th of the month ,I receive an email saying that property is not available for me. ( dint even have the courtesy of calling me or suggesting any option ). I was left shocked and I have no place to move to 16th. My family was arriving on 16th morning and all the stuff was packed and I dint have any place to stay in next 2 days. I only can feel the pain I have to bear because of these idiots .
Please use your judgement when you deal with such unprofessional, unethical and mismanaged organization and their employees.
What agent could do to change your mind?
Agent need to learn 1) To protect his customer's interest 2) To manage his client expectations 3) to communicate timely and effectively 4) Support and understand client needAttached Filesnbsp;
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May 07, 2014
Hi there. I am truly sorry you have to hear of your experience – if you would permit me to investigate I would be happy to find out why they occurred – it is often down to the landlord as we have to wait for their agreement to everything – with a large number of our Landlords being overseas this can cause delays and I would be surprised if you were not advised of this. I know we update all our tenants and chase up landlords daily to ensure tenancies proceed smoothly so I find it a bit strange you say noone contacted you. I can be certain that advising you so late that the property was not available would be very embarrassing for us and it would be purely down to the Landlord letting us down. Unfortunately we are not Landlords as we are purely agents and act as an intermediary and sometimes unfortunately landlords put us in very difficult positions such as this. I can only apologise for what happened and do hope you found a nice new home. If there is anything I can do for you please do get in touch – email: [email protected] or call me on 020 7319 9780 to discuss. Many thanks. Marc von Grundherr
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Latest Reviews
19th Oct 2017
reviewed by 'Kuba'
18th Oct 2017
reviewed by 'Aaron'
18th Oct 2017
reviewed by 'Misha'
16th Oct 2017
reviewed by 'Nicholas'
16th Oct 2017
reviewed by 'Monica'
12th Oct 2017
reviewed by 'Tyson'
Opening Hours
Address
Benham and Reeves Residential Lettings
107 Fleet Street
City of London,London
Greater London
EC4A 2AB
020 3468 2016
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 88% | £400 | £6,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 13 | 5 | 0 | 0 | 0 | 0 | 2 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 19,2017
Oct 19,2017
0
people found
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this helpful
Flat let before it was even on the market!
The agent viewed my flat before the renovation was finished and brought prospective tenants round the following weekend. They were all referenced and ready to move in as soon as the flat was ready only 3 weeks ...
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good
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Oct 18,2017
Oct 18,2017
0
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The best service I ever used in London.
Fast, reliable and helpful staff.
Easy to contact in case of any question....
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OK
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Yes
Oct 18,2017
Oct 18,2017
0
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this helpful
Really relaxed and no hassle local estate agent. Easy to get a hold of and a much cheaper way to market your property than the usual estate agents. I would recommend!...
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Comment on agent fees
much cheaper
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Oct 16,2017
Oct 16,2017
0
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Professional and courteous from start to finish. I'm never a huge fan of moving, but it ran smoothly. A pleasure to deal with....
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OK
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Yes
Oct 16,2017
Oct 16,2017
0
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this helpful
Excellent service
I would recommend The Good Estate Agent as they found me a good tenant as soon as my property was empty...
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OK
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Oct 12,2017
Oct 12,2017
1
people found
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this helpful
Simon was always there when I had questions and he tried very hard to help. He was always flexible when arranging times to view (and always with a smile), The whole process was stress free as Simon ensured constant communication between me and the landlord. ...
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Ok
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Oct 16, 2017
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(1)
Thanks for your review Tyson, Simon will be very happy to hear it. We get a lot of good feedback from our City landlords and tenants and we are glad to hear you will recommend us, that is very kind of you. Best regards, Marc von Grundherr, Director ...
Oct 06,2017
Oct 06,2017
0
people found
this helpful
this helpful
Fantastic service from start to finish - helped me choose the right property for the right price. Helpful and knowledgeable staff, definitely came across as the experts in London lettings....
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OK
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Oct 10, 2017
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(1)
Thanks Richard, really good to hear that you were very satisfied with the service at our City branch, our staff have been with us many years so its good to hear they are passing on their knowledge as you would expect. Good luck in your new home. Kind regards, Marc von Grundherr, Director ...
Sep 20,2017
Sep 20,2017
0
people found
this helpful
this helpful
I've been very happy with the service received so far. I have lived in London a long time but have recently had to leave to another country for work so I have had to sort everything remotely. B and R have been super helpful and ...
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Comment on agent fees
cheaper than others I have used
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Sep 22, 2017
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(1)
Thanks Joseph, our City team were really pleased to see your positive feedback. It was our pleasure to help you get to know London better and I wish you every success with your tenancy. Best regards, Marc von Grundherr, Director ...
Sep 23,2015
Sep 23,2015
1
people found
this helpful
this helpful
Awful! They just take your money. No communication. Didn't attend to any issues in the house and are still delaying IN Giving BACK OUr Deposit. Trying to take 3k plus from us! Another agent that even came to our property (solicited also by the landlord) ...
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Oct 26, 2015
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Further to my initial review, after clarification about how the system worked, and having met with Christopher, we understood that we had this wrong and it was the landlord rather than this estate agency that was delaying. Benham & Reeves helped us put forward a proposal to the landlord that would best work in our interest and resolve the areas where the landlord had been disproportionate.
Christopher kept us informed and up to date on progressions with the landlord and where it was necessary o ...
May 29,2015
May 29,2015
0
people found
this helpful
this helpful
Simon was professional in all aspects while managing the tenancy agreement. He was fare and unbiased to both parties during the agreement process. Simon went beyond his responsibility as a letting agent to ensure an agreement could be made between myself and the landlord and ...
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May 29, 2015
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(1)
Thank you very much for your feedback, we are glad to hear you received good advice and an efficient service from Simon and Rosie. We wish you well with your tenancy. Kind regards, Marc von Grundherr, Director ...
May 06,2015
May 06,2015
3
people found
this helpful
this helpful
I can't even explain what an absolute nightmare it has been the last 12 months dealing with this agency.
I have not received adequate service from one single member of staff. From the very first day the Junior Lettings negotiator Krystal Richards had me and my ...
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May 15, 2015
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(1)
Hi Leon, after investigating this myself, it seems we are still in the middle of finalising the tenancy with you so I am not sure why you saw fit to review us so negatively when the matters you have raised with us are not yet resolved. Having reviewed all the correspondence between the landlord, us and you and having interviewed the staff involved, I do not believe we have acted unprofessionally either. Simran Prasad, Director of Property Management ...
Feb 23,2015
Feb 23,2015
0
people found
this helpful
this helpful
Simon doesn't just do his job in the most excellent manner, he goes above and beyond his task. Moving is an extremely stressful process and him and Rosie made it easy for us from the very start to the very end, helping us with everything ...
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Comment on agent fees
Beyond reasonable, was actually surprise by the price as it's pretty low
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Feb 24, 2015
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(1)
Thanks very much for this wonderful feedback about our City lettings team and the service you have received from them. We hope you enjoy your new rental home.
Kind regards, Marc von Grundherr, Director ...
Jan 25,2015
Jan 25,2015
0
people found
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this helpful
Professional and speedy service. Everything was handled electronically so no rushing around town to go to an office to sign paperwork....
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Jan 26, 2015
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(1)
Thanks for reviewing the service you received by our City property lettings team. We are trying to improve our green credentials by providing a paperless service wherever we can so its really good to have positive feedback like yours. Kind regards, Marc von Grundherr, Director. ...
Dec 05,2014
Dec 05,2014
1
people found
this helpful
this helpful
B&R were great. The process from finding a property to moving in was swift, easy and Simon and Rosie helped every step of the way.
We had no issues with the service from B&R and would definitely recommend the agency to family and ...
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Dec 11, 2014
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(1)
Thank you Holly for voting us as the best agent you've dealt with. We're glad to hear you had good service and wish you well with your tenancy. Kind regards, Marc von Grundherr, Director ...
Dec 01,2014
Dec 01,2014
1
people found
this helpful
this helpful
Simon was extremely helpful and professional in supporting my search for a new house.
He managed to overcome all the hurdles that came up along the way and provided me with timely updates of the progress of the process.
he managed to close the deal ...
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Dec 11, 2014
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(1)
Thanks Luis, we really appreciate you taking the time to review our service and it's great to hear that our lettings negotiator Simon was helpful and knowledgeable, we do invest a lot in training our staff so we can provide the best possible service. Enjoy your tenancy. Best regards, Marc von Grundherr, Director ...
Nov 25,2014
Nov 25,2014
1
people found
this helpful
this helpful
Mark was very helpful in finding an apartment for us at short notice and within our budget in our ideal location. He was available at very short notice to make sure that the letting went through smoothly and even took time out of his Saturday ...
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Dec 11, 2014
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(1)
Thanks Peter for taking the time to review the service you received from Mark Wellington our City & East London lettings area manager. Having good local knowledge is something we pride ourselves on having and its great to hear that your experience of finding a property and securing a tenancy with us was stress-free. That really does make the work worth it. Kind regards, Marc von Grundherr, Director ...
Nov 18,2014
Nov 18,2014
2
people found
this helpful
this helpful
The mentioned staff Mark and Simon, also Krystal Richards displayed a professional handling throughout the process of rental. They could give neutral feedback about the rental market to me for consideration and find ways to round up the deal in a satisfactory way. Their responses ...
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May 07,2014
May 07,2014
7
people found
this helpful
this helpful
I am very satisfied with the service from every at Benham and Reeves. I contacted them on a Sunday and Simon responded to me within an hour with a list of available properties. Simon showed3 first thing on Monday morning. Rosie dealt with the referencing ...
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Jan 20,2014
Jan 20,2014
1
people found
this helpful
this helpful
The worst managed tenancy I have ever experienced.
I have never felt the need to write a review of this kind, ever.
But I urge you to never work with these agents, they are highly disorganised and incompetent. I wouldn't want anyone to experience the ...
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May 07, 2014
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(1)
Hi there. I am truly sorry to read of your experience – we strive to offer the highest levels of service – our teams are highly competent and all are trained both internally and by ARLA. There is no excuse for poor communication, but delays often occur because of the landlord as we have to wait for their agreement to everything – with a large number of our Landlords being overseas this can cause delays and I would be surprised if you were not advised of this. Incorrect f ...
Nov 28,2013
Nov 28,2013
0
people found
this helpful
this helpful
I approached Benham and reeves after I saw an advert for property to rent within 3 hours of the advertisement.
After some normal hickups, which happes normally, I managed to see the property and liked it.
Till this moment everything was going very smooth ( as I ...
read full review
read full review
What agent could do to change your mind?
Agent need to learn 1) To protect his customer's interest 2) To manage his client expectations 3) to communicate timely and effectively 4) Support and understand client needAttached Filesnbsp;
Was this helpful?
Yes
Yes
May 07, 2014
View all comments
(1)
Hi there. I am truly sorry you have to hear of your experience – if you would permit me to investigate I would be happy to find out why they occurred – it is often down to the landlord as we have to wait for their agreement to everything – with a large number of our Landlords being overseas this can cause delays and I would be surprised if you were not advised of this. I know we update all our tenants and chase up landlords daily to ensure tenancies proceed smoothly so I ...
Sep 02,2013
Sep 02,2013
0
people found
this helpful
this helpful
I have felt the need to write this after feeling frustrated and let down by the service offered by Benham & Reeves. Initially I was impressed by the level of service offered by Mark and Krystal during the viewing process but after a string of pre-move ...
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May 07, 2014
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(1)
Hi there. I am truly sorry you have experienced delays – if you would permit me to investigate I would be happy to find out why they occurred – it is often down to the landlord as we have to wait for their agreement to everything – with a large number of our Landlords being overseas this can cause delays and I would be surprised if you were not advised of this. Regarding the parking issue, again if you would send me information I will investigate as again we are only agent ...
May 15,2013
May 15,2013
15
people found
this helpful
this helpful
The best property management company I have come across. Accurate and fair statements. Good communication and very good advice. Ability to advise and complete Tax declaration.
Properties are well managed and looked after. I think the arrangement works well for Tenants as well.
Highly recommended....
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May 12,2013
May 12,2013
19
people found
this helpful
this helpful
Excellent service, superb customer facing skills. She help us finding the right place for the best price and also get through all the paper work. Her approach was utterly professional....
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May 07,2013
May 07,2013
21
people found
this helpful
this helpful
I think the service for B&R is excellent. They are very proactive and the follow up actions are very good.Highly recommended !...
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May 01,2013
May 01,2013
19
people found
this helpful
this helpful
We received a refreshingly delightful and professional service from all members of staff we had contact with. Rosie and Mark were particularly helpful making us feel our needs were genuinely cared for and we mattered. Thanks to you all. Matty and Jerry...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in EC4A 
Best Letting Agent in EC4A 
