100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
60% lettings fee satisfaction
Nov 26,2013
Nov 26,2013
5
people found
this helpful
this helpful
I was recommended your-move by a friend for rental of my house. They charged me a marketing fee and then the usual 10% which adds upto £900 a year.
After 8 months they wrote to me saying the tenancy had ended and do I want to renew. I suggested that just keep it rolling and they said that s not a good idea, so I said ok go ahead and renew. Unbeknown to me that incurred an additional cost of £125! On complaining they said it was a fee that was written in to the contract and yes it is there but their staff at the dinnington branch advised me not to take a years lease at first as best to see how the new tenant goes.
But this is a lie all your-move want is extra money, they even hounded me with upsell for the gas certificate among 50 other things like insurance etc. I got my plumber to do this for £50 opposed to something like £150 for their service. I declined this and they had the cheek to ring my plumber after he had provided the necessary certificate and say he was not registered with the relevant board to do so. He told them he definitely was and please don't ring me again.
The tenant they found also does not like them and is happy to go direct to me because I can also print off a tenancy agreement for 2 pence and put the deposit in the protection scheme myself.
Steer clear and use rentify instead of these cowboys!!
After 8 months they wrote to me saying the tenancy had ended and do I want to renew. I suggested that just keep it rolling and they said that s not a good idea, so I said ok go ahead and renew. Unbeknown to me that incurred an additional cost of £125! On complaining they said it was a fee that was written in to the contract and yes it is there but their staff at the dinnington branch advised me not to take a years lease at first as best to see how the new tenant goes.
But this is a lie all your-move want is extra money, they even hounded me with upsell for the gas certificate among 50 other things like insurance etc. I got my plumber to do this for £50 opposed to something like £150 for their service. I declined this and they had the cheek to ring my plumber after he had provided the necessary certificate and say he was not registered with the relevant board to do so. He told them he definitely was and please don't ring me again.
The tenant they found also does not like them and is happy to go direct to me because I can also print off a tenancy agreement for 2 pence and put the deposit in the protection scheme myself.
Steer clear and use rentify instead of these cowboys!!
What agent could do to change your mind?
worked for their money and not charge additional fees to renew a 6 month lease.Attached Filesnbsp;
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Latest Reviews
21st Dec 2023
reviewed by 'Walter'
6th Sep 2022
reviewed by 'Farmer'
21st Jun 2022
reviewed by 'Alex'
14th Jun 2022
reviewed by 'Ioan'
10th Mar 2021
reviewed by 'Andreea Biolan'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £76,000 | £390,000 |
| Lettings | 0% | 60% | £650 | £675 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 3 | 1 | 0 | 2 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 21,2023
Dec 21,2023
0
people found
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The service and reception is perfect thank you your move for finding my second home in the UK...
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Sep 06,2022
Sep 06,2022
0
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A truly professional approach, with a kind empathetic manner, resulting in a stress free, first class service. The manager at the Doncaster Branch of Your Move, Louis Jenkins dealt with our recent sale and purchase with first class attention to detail, giving us good sound ...
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Jun 21,2022
Jun 21,2022
0
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poorly trained staff..I waited 3 weeks to receive the key from the house that I was accepted by the owner..5 days before I was given the key we were informed that the owner has changed his mind and does not want to rent my house ...
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Jun 14,2022
Jun 14,2022
0
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this helpful
we waited 3 weeks to give us the key to the house I was going to rent at which I was accepted and in the last 5 days I was notified that the owner changed his mind..without telling me the reasons ... a poorly qualified staff and ...
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Feb 21,2022
Feb 21,2022
2
people found
this helpful
this helpful
Shocking disrespectful behaviour.
This agent flagrantly ignored The Housing Act 1988 in regards to Assured Shorthold Tenancies. Landlord had decided to sell. Doncaster staff have entered the property whilst the Tenant was on holiday to allow viewings. They've done this without notification either in writing or ...
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Mar 10,2021
Mar 10,2021
2
people found
this helpful
this helpful
After i was waiting a week to rent a house they let me know theat the house i was intrusted to rent is for somebody else, the agents with i was speaking, they tell me every time that I have to wait till a date ...
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Apr 01,2020
Apr 01,2020
0
people found
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Alexander Jones was fantastic.He kept us up to date with things that was happening more than our solicitors did.He helped in every way possible,nothing was too much trouble.Thanks....
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Jun 24,2014
Jun 24,2014
0
people found
this helpful
this helpful
My full experience with Your Move was positive throughout.
Jess who works at the Doncaster branch, was polite, helpful and very professional throughout the process of the sale.
It's a bit alien to me buying houses, so i wasn't sure how things worked.
She answered ...
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Nov 26,2013
Nov 26,2013
5
people found
this helpful
this helpful
I was recommended your-move by a friend for rental of my house. They charged me a marketing fee and then the usual 10% which adds upto £900 a year.
After 8 months they wrote to me saying the tenancy had ended and do I want to renew. I ...
read full review
read full review
What agent could do to change your mind?
worked for their money and not charge additional fees to renew a 6 month lease.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Alexander
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
www.your-move.co.uk/help/complaints-process
Last updated at 3:23 PM 15/12/2015 by allAgents
