100% lettings valuation accuracy
13% lettings fee satisfaction
Nov 18,2010
Nov 18,2010
3
people found
this helpful
this helpful
No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments.
I am writing this sat in my apartment for the last time. Tomorrow is my moving out day. My stomach goes sour when I reflect back on the encounters I have had with Felicity J Lord. But soon it will all be over.
When I moved in the fridge wasn't working. I took the over a month to get a replacement. Nothing happened unless I constantly chased them.
Whilst living without a fridge, we had an unexpected visit from a gas safety engineer, who turned the gas off due to a minor leak (Turns out the property's gas certificate was expired when we moved in). It took over a week to get the gas turned back on, so for a week during winter we had no heating, no hot water and no cooker. Felicity J Lord did nothing to remedy the situation. I personally had to coordinate the building manager and the gas services company myself to get it fixed.
Their so called "Property Management" is the worst part of Felicity J Lord. Having spoken to the same person several times a day for over a week, they will pretend they don't recognise you when you call back having spoken to them 5 minutes earlier. They will hang up on you if you push them for a concrete answer. If you ask them to call you back they say "Of course" and never call you back. This happened so many times that I lost count.
If you complain about their lack of attention, they will explain that they have so many customers, how can I possibly expect them to remember who I am or what my problem is. The mumbling sentence they use when they pick up the phone really sums it up: "What is your problem?"
Had a number of other minor incidents which just went to illustrate how extremely uncooperative they are about even the smallest little thing.
I invoked the break clause in my contract at my earliest opportunity, not because I disliked the apartment, but because I could no longer deal with such an unprofessional, rude and incompetent company.
Avoid at all costs.
I am writing this sat in my apartment for the last time. Tomorrow is my moving out day. My stomach goes sour when I reflect back on the encounters I have had with Felicity J Lord. But soon it will all be over.
When I moved in the fridge wasn't working. I took the over a month to get a replacement. Nothing happened unless I constantly chased them.
Whilst living without a fridge, we had an unexpected visit from a gas safety engineer, who turned the gas off due to a minor leak (Turns out the property's gas certificate was expired when we moved in). It took over a week to get the gas turned back on, so for a week during winter we had no heating, no hot water and no cooker. Felicity J Lord did nothing to remedy the situation. I personally had to coordinate the building manager and the gas services company myself to get it fixed.
Their so called "Property Management" is the worst part of Felicity J Lord. Having spoken to the same person several times a day for over a week, they will pretend they don't recognise you when you call back having spoken to them 5 minutes earlier. They will hang up on you if you push them for a concrete answer. If you ask them to call you back they say "Of course" and never call you back. This happened so many times that I lost count.
If you complain about their lack of attention, they will explain that they have so many customers, how can I possibly expect them to remember who I am or what my problem is. The mumbling sentence they use when they pick up the phone really sums it up: "What is your problem?"
Had a number of other minor incidents which just went to illustrate how extremely uncooperative they are about even the smallest little thing.
I invoked the break clause in my contract at my earliest opportunity, not because I disliked the apartment, but because I could no longer deal with such an unprofessional, rude and incompetent company.
Avoid at all costs.
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Latest Reviews
6th Dec 2022
reviewed by 'Amelia'
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29th Jan 2019
reviewed by 'Petras'
14th May 2018
reviewed by 'Chloe'
14th May 2018
reviewed by 'Chloe'
24th May 2016
reviewed by 'Harriet'
Opening Hours
Address
Felicity J Lord
4 Copper RowTower Bridge PiazzaShad Thames
Bermondsey,London
Greater London
SE1 2LH
020 7089 6490
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 13% | £600 | £1,733 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 1 | 7 | 0 | 0 | 0 | 1 | 0 | 0 |
Areas covered
- SE1
- Shad Thames
- SE16
- Bermondsey
- Borough
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 06,2022
Dec 06,2022
0
people found
this helpful
this helpful
This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch .
I'm also a landlord this is my experience with them .
They found me a tenant last year , that's all I wanted them to do , i manage ...
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May 14,2020
May 14,2020
2
people found
this helpful
this helpful
These are the worst estate agents do not use. They try to catch you out on technicalities wherever they can and even if you spot it before them, they still double down and use scare tactics. It's clear they've been trained to operate like this ...
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Jan 29,2019
Jan 29,2019
0
people found
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this helpful
Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I should expect as a landlord, managing my expectations to the higher end of the range. Second, they were able to meet these expectations, securing a ...
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Comment on agent fees
Market
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May 14,2018
May 14,2018
0
people found
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this helpful
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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May 14,2018
May 14,2018
0
people found
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this helpful
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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May 24,2016
May 24,2016
5
people found
this helpful
this helpful
I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my ...
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Comment on agent fees
Almost three times the industry average for a change of name on the contract - ‚£360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
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May 25, 2016
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(1)
Hi Harriet,
We're very sorry to hear about your poor experience with us. Please get in touch with our help team at [email protected] who can help investigate these matters for you further.
Regards,
Ross ...
Dec 15,2014
Dec 15,2014
3
people found
this helpful
this helpful
The agency is only good at signing contracts.
We had some issues with the flat, which took 3 times as long to fix as you would normally expect. Also, I would barely call that fixing, as some of the issues were never fixed, while others were ...
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What agent could do to change your mind?
Start taking care of your existing customers. Stop charging fees that barely anyone else does (e.g. referencing once moved out of the property).Attached Filesnbsp;
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Jan 06, 2015
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(1)
Hello
I'm really sorry to hear about the issues you have faced. Please contact our Customer Relations team via email at [email protected] so we can investigate.
Many thanks
Melanie Smith
Customer Relations Manager ...
Sep 02,2014
Sep 02,2014
6
people found
this helpful
this helpful
I never usually write reviews but my flatmate and I have had such a stressful and upsetting experience with this company that I feel I have to try and warn others.
The whole process from start to finish has been a nightmare. Alexandra, who dealt ...
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Sep 24, 2014
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Hello,
We're really sorry to hear about your experience. Please can you email the details to [email protected] and we will look in to this for you.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Aug 01,2014
Aug 01,2014
1
people found
this helpful
this helpful
I am a landlady and have let my property (unmanaged) through the FJLord Shad Thames office for 4 years now. This year will be the last year I can assure you. I am at the end of my tether with them. Their on boarding or new ...
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Aug 01, 2014
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Hello,
We're really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you and to rectify the situation. Please can you email full details including property details and your full name to [email protected] so we can investigate the issues you've been having.
Please accept our apologies once again.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Feb 20,2013
Feb 20,2013
6
people found
this helpful
this helpful
A few weeks ago my girlfriend and I where in a nice apartment thinking about moving, for financial reasons.
We decided to have a look at a few places to see what was out there.
On our first day of looking, we got a call ...
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Mar 01, 2013
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I dealt with wapping branch and i myself had a very bad experience with them. being a professional letting agency, i would expect the agents to deal with us professionally but they were not straightforward, never respond to emails on time and even disclosed some information to us about the properly. they were horrible and i will definitely never use them in the future. ...
Nov 14,2012
Nov 14,2012
4
people found
this helpful
this helpful
We are renting a property from this wonderfully avaricious estate agency at the moment. The property itself being widely overpriced is a fault of the greedy landlord, and a common occurrence in London, so not much to note there. However what is frustrating is the ...
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Nov 18,2010
Nov 18,2010
3
people found
this helpful
this helpful
No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments.
I am writing this sat in my apartment for the last time. Tomorrow is my ...
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Nov 23, 2010
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(1)
Hi Tor Erik Linnerud
I am sorry that you felt our branch delivered a poor service. In order to try and improve our service I invite reviewers to formalise their complaints and if you would like to do this then please do email me the details to [email protected]
...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Send to Customer Relations Manager
Last updated at 5:03 PM 22/09/2015 by Chris Lee
I am sorry that you felt our branch delivered a poor service. In order to try and improve our service I invite reviewers to formalise their complaints and if you would like to do this then please do email me the details to [email protected]