100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
This company is no longer in business.
Nov 22,2013
Nov 22,2013
4
people found
this helpful
this helpful
MSE had a property I was interested so I send a message, via Zoopla, saying I'd like to view it. They responded quickly the next morning by email and leaving a message, so I was quite impressed. I called back and spoke to a friendly and engaged agent at some length describing what I was looking for. We arranged for me to visit the property I was interested in 2 days later and he said he would email me the postcode as well as details of other properties that might be suitable. The morning I was due to visit I had no message from him with the postcode so had to rifle through Zoopla trying to track down the property I was going to see, find the agents number and then ask for the post code (which meant minutes enduring the automated phone system of which more later¢â‚¬Â¦)
When you are actively house-hunting you might be viewing 6 properties in one day, all on with different agents, so when an agent can't be bothered to make some effort in helping make things a little easier it is very annoying. He said he had tried to email me but it had bounced back and had also tried to call me. Hmm. I'd had no messages from him on my mobile and wondered to myself why he hadn't just texted me the postcode to save me the trouble of ringing him again.
Unfortunately I was late to my viewing as I had a flat tire on the way. I telephoned to apologize and the agent was very understanding. As I was running late I asked if I could meet the lady doing the viewing at the petrol station in the village, as this was the one place I knew how to get to. Oh no, said the agent, it's only round the corner, and he gave me directions. Although I found the road easily I couldn't see a For Sale board anywhere. I called him again for more directions he insisted there was a board outside and inferred that I was a bit lacking because I couldn't see it. It was a very long road with several bends and cul de sacs all bearing the same road name, so it took me a long time to eventually find the house. By this time I was completely fed up and extremely irritated that every time I had called the agent I had to deal with the automated phone system which sometimes took a while to get through, during which I was forced to listen to tinny music¢â‚¬Â¦.. Ironically the house was extremely nice and ticked all my boxes. It was a shame that the agent couldn't stop talking during the viewing, pointing out the most banal and obvious things `this is the kitchen. This is the television, as you can see it's mounted on the wall', and yet she forgot to say anything about the solar panels which I only noticed when I was driving away. I would have thought they would have been quite a saleable feature.
But because my viewing experience was so ghastly I just felt unfairly negative about the house. While I could not blame anyone for the bad weather, getting lost and my flat tire, the fact that the agency could not put themselves out to meet me in a more central location, gave me misinformation about the For Sale board, didn't contact me with the post code and forced me to endlessly navigate an unnecessary automated phone system and listen to terrible musak whenever I called them, left me with a bad taste in my mouth.
Many agents call the next day for customer feedback. Not surprisingly there was no call from MSE so I had no opportunity to give my good and bad feedback. And I certainly could not stand to waste any more time calling and being forced to listen to their tinny music while waiting endlessly to be put through.
I have gone to the trouble to write this lengthy review as while the Internet makes looking for a property easier it also means that many agents, such as this one, make very little effort at all, expecting the customer to do all the work. If I was a prospective vendor I would avoid this company which seems to run its business along the same customer unfriendly lines as Ryan Air.
When you are actively house-hunting you might be viewing 6 properties in one day, all on with different agents, so when an agent can't be bothered to make some effort in helping make things a little easier it is very annoying. He said he had tried to email me but it had bounced back and had also tried to call me. Hmm. I'd had no messages from him on my mobile and wondered to myself why he hadn't just texted me the postcode to save me the trouble of ringing him again.
Unfortunately I was late to my viewing as I had a flat tire on the way. I telephoned to apologize and the agent was very understanding. As I was running late I asked if I could meet the lady doing the viewing at the petrol station in the village, as this was the one place I knew how to get to. Oh no, said the agent, it's only round the corner, and he gave me directions. Although I found the road easily I couldn't see a For Sale board anywhere. I called him again for more directions he insisted there was a board outside and inferred that I was a bit lacking because I couldn't see it. It was a very long road with several bends and cul de sacs all bearing the same road name, so it took me a long time to eventually find the house. By this time I was completely fed up and extremely irritated that every time I had called the agent I had to deal with the automated phone system which sometimes took a while to get through, during which I was forced to listen to tinny music¢â‚¬Â¦.. Ironically the house was extremely nice and ticked all my boxes. It was a shame that the agent couldn't stop talking during the viewing, pointing out the most banal and obvious things `this is the kitchen. This is the television, as you can see it's mounted on the wall', and yet she forgot to say anything about the solar panels which I only noticed when I was driving away. I would have thought they would have been quite a saleable feature.
But because my viewing experience was so ghastly I just felt unfairly negative about the house. While I could not blame anyone for the bad weather, getting lost and my flat tire, the fact that the agency could not put themselves out to meet me in a more central location, gave me misinformation about the For Sale board, didn't contact me with the post code and forced me to endlessly navigate an unnecessary automated phone system and listen to terrible musak whenever I called them, left me with a bad taste in my mouth.
Many agents call the next day for customer feedback. Not surprisingly there was no call from MSE so I had no opportunity to give my good and bad feedback. And I certainly could not stand to waste any more time calling and being forced to listen to their tinny music while waiting endlessly to be put through.
I have gone to the trouble to write this lengthy review as while the Internet makes looking for a property easier it also means that many agents, such as this one, make very little effort at all, expecting the customer to do all the work. If I was a prospective vendor I would avoid this company which seems to run its business along the same customer unfriendly lines as Ryan Air.
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Opening Hours
Address
Meldrum Salter Edgley
Pilgrim House
254 High Street
Guildford
Surrey
GU1 3JG
01483 535533, 01483 504200
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £2,000 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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May 19,2015
May 19,2015
0
people found
this helpful
this helpful
I have to say that MSE were great when we were renting through them. Whenever we have had a problem it has been sorted promptly and everything has always been made clear regarding paperwork. We are buying a house which is great for us however ...
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May 23,2014
May 23,2014
1
people found
this helpful
this helpful
MSE are awful. I had several issues while renting with them which were either never fixed or it took weeks longer than necessary. Main frustrating issue is when ever I called my property manager never appeared to be in and I would be told I ...
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What agent could do to change your mind?
Called back when said would and to actually do something about issuesAttached Filesnbsp;
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Apr 06,2014
Apr 06,2014
2
people found
this helpful
this helpful
We had a very rocky ride with this agent, starting at the very beginning. When we moved in to the property, it was not mentioned that the gas and electricity meter were both prepay and required cards that were not provided. This lead to me ...
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What agent could do to change your mind?
Simply apologise when they make a mistake instead of trying to shift the blame elsewhere and show some respect to customers who are wishing to place a complaint rather than the rude manner I was approached with.Attached Filesnbsp;
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Nov 22,2013
Nov 22,2013
4
people found
this helpful
this helpful
MSE had a property I was interested so I send a message, via Zoopla, saying I'd like to view it. They responded quickly the next morning by email and leaving a message, so I was quite impressed. I called back and spoke to a friendly ...
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Aug 20,2012
Aug 20,2012
3
people found
this helpful
this helpful
Absolutely excellent agent. We chose them through word of mouth and could not have been happier. They were extremely knowledgeable and proactive without being pushy. They sold our house at an excellent price in just three days. We initially contacted them about three weeks before ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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