50% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 25,2013
Nov 25,2013
0
people found
this helpful
this helpful
Would not recommend merchant lettings to anyone. Me and my partner paid a month and a halfs rent upfront , which is the usual , also £192 admin fees ( which is illegal , this was confirmed by the council and shelter ) £24 for a guarantor before signing the lease we quizzed them on all the charges we had to pay to get the flat , the company advised us that it
Was not illegal. We've had a few problems in the flat and it's taken a few weeks to fix the problems in the flat which did get sorted after a few weeks if pestering them. We have now found a nice house for our family through another letting company with no charges apart from a deposit , we needed references etc so we asked merchant letting a
To do this for us but we where charged £30 for this , the day after our notice was put in the flat was back on the market for a higher price , a viewing had been arranged and I requested that we could have notice so that me or my partner may be present ( as we don't like people being
In the flat with our stuff here when we're out) no one turned up so I called the company viewing had been cancelled but they didn't think to notify us,!
Was not illegal. We've had a few problems in the flat and it's taken a few weeks to fix the problems in the flat which did get sorted after a few weeks if pestering them. We have now found a nice house for our family through another letting company with no charges apart from a deposit , we needed references etc so we asked merchant letting a
To do this for us but we where charged £30 for this , the day after our notice was put in the flat was back on the market for a higher price , a viewing had been arranged and I requested that we could have notice so that me or my partner may be present ( as we don't like people being
In the flat with our stuff here when we're out) no one turned up so I called the company viewing had been cancelled but they didn't think to notify us,!
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Feb 09, 2014
I have had two flats with Merchant Lettings. The first one they charge astronomically high admin fees yet very rarely fix everything, but overall they mostly kept out of the way (to the point where they even told me it was my responsibility to get my deposit off the new tenant!). The second flat we received the flat dirty but in the lease we were told we had to pay for it to be professionally cleaned to get our deposit back. My mother, who was my guarantor for the first flat as I was a student at the time, has suddenly started getting letters from the Letting Agency for a flat I lived in 3 years ago asking her to pay 1000 pounds of rent that I definitely do not owe them (and if I did why did they let me rent out the second property!). We have phoned the number on the letter (which is a Countrywide number) and got through to a call center overseas. They claim to know nothing about it, and have directed us to my Merchant Lettings branch, who claim that no letter has ever been sent. This is absolutely ridiculous as they have never contacted me directly about this debt (especially as it appears to be three years old), and looks suspiciously like a scam as neither countrywide or merchant lettings are claiming responsibility for it but the letters keep coming. Not only a total rip off and incompetent, but dodgy. Avoid.
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Latest Reviews
1st Feb 2021
reviewed by 'lorna'
7th Sep 2016
reviewed by 'Banks'
30th Oct 2013
reviewed by 'disgruntled'
18th Aug 2011
reviewed by 'Ally'
21st Feb 2011
reviewed by 'AndieP'
Opening Hours
Address
Slater Hogg & Howison
44-46 Port Street
Stirling
Stirlingshire
FK8 2LJ
01786 289281
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £175,000 | £175,000 |
| Lettings | 0% | 0% | £900 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 1 | 4 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 01,2021
Feb 01,2021
0
people found
this helpful
this helpful
All staff were really helpful from day one. Very informative and kept mum and dad posted about all aspects of the sale of their property. Highly recommend Slater Hogg for the professional and friendly serviced we received and a big thank you to Janice. ?...
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Sep 07,2016
Sep 07,2016
6
people found
this helpful
this helpful
Mark Cathro verbally agreed to sell our fathers house with fees of 0.9% however when our bill was issued we were charged 1%. When we queried our bill he denied saying this, there were 4 family members in the house when this figure was agreed. Very disappointing and ...
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Comment on agent fees
Verbal agreements need to be confirmed in writing
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Nov 10, 2016
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(1)
This was an genuine error which has been rectified- happy to say we have organised the refund to the Banks family. Again sorry for any added stress this may have caused at this time. ...
“Terrible organisational, customer service and communication skills. Very inefficient, unprofessional ......”
Aug 01,2014
Aug 01,2014
0
people found
this helpful
this helpful
Terrible organisational, customer service and communication skills. Very inefficient, unprofessional and lax. Arranged a viewing for a flat which I had to take time off for. They didn't show up and when I called they said the viewing was a different day than they had ...
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Nov 25,2013
Nov 25,2013
0
people found
this helpful
this helpful
Would not recommend merchant lettings to anyone. Me and my partner paid a month and a halfs rent upfront , which is the usual , also £192 admin fees ( which is illegal , this was confirmed by the council and shelter ) £24 for a guarantor before signing the lease we ...
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Jun 05, 2024
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(2)
I almost lost my investment capital and profits trading online, they wouldn’t process my withdrawal request . All efforts to reach out to their customer support desk had declined, I found it very hard to move on. God so kind I followed a broadcast that teaches on how scammed victims can recover their fund through the help of Mrs. Roberts Lee a recovery specialist, I contacted Her email provided for consultation, I got feedback after some hours and I was asked to provide all legal details conce ...
Oct 30,2013
Oct 30,2013
2
people found
this helpful
this helpful
We've experienced them both when buying and also when deciding who to go with to sell. I wouldn't touch them with a barge pole. So unprofessional. Left them countless messages to view properties and they never came back. To top it all Mark came round ...
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Mar 20,2013
Mar 20,2013
3
people found
this helpful
this helpful
We will never be returning to Merchant Lettings after our awful year with them in an awful flat. When we moved in the place was disgusting, all 5 of the tenants had to sleep on the floor in the same room for the first week because ...
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Nov 07,2012
Nov 07,2012
3
people found
this helpful
this helpful
Left without heating for 3 months! Verry arrogant and have the "I'm better than you" atttitude.Also when I left I left never got a penny back despite the house being spotless.would never let a house from this company again...
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Aug 18,2011
Aug 18,2011
13
people found
this helpful
this helpful
I would definitively not use this agent again for selling my property for the following reasons:
- In Aug 2008 I put my flat on the market instead of renting it as advised by a Slater Hogg & Howison agent. Indeed they told me it could reach ...
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Jan 25, 2013
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All they had tried with me is over price the house evaluation as to gain max commission based on original valuation and not the selling price. £85000 they valued over this but now feel i should be selling around £65000 i constantly emailed Slater in Livingston and asked to be formally contacted only by email as to record their antics.
They were not happy with this and cancelled the contract as i was unwilling to keep dropping price and ecept phone communications or drop price threw letters.
...
Feb 21,2011
Feb 21,2011
6
people found
this helpful
this helpful
We entered into a contract with slater hogg (largs) in September 2009 for them to sell our home. It took five months for them to send our first viewer. After a year of very poor service, not keeping in contact with us, not keeping us informed ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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