100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
99% lettings fee satisfaction
Nov 22,2013
Nov 22,2013
1
people found
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The problems are to extent to go into, so this what connells allowed to hapen being to our family home albeit they were informed and have had numerous e.mails phone calls, visits to our propery by ourselves and by them?? complaints via neighbours, nothing has ever and is still not being resolved the rent from the tenants have never ever been payed on time, we have to chase connells sometimes being 2months in arrears.. here is a list of what the tenants have done to date to our home
broken velux window,broken spidal to staircase,,radiator cover ripped off and missing,furniture we left missing or ruined, expensive light fitting ripped from ceiling and missing,washing maching broken,patio doors broken so can't secure,broken garden storage containers,window handles broken,fire hood pulled from the wall,expensive sitting room carpet stained in red wine, stair carpet ruined, fridge handle broken and missing, garden over grown , so much so we have had complaints from neighbours,all of this has been told to connells time and time again and still they do nothing,except ignore calls,em.ails,and arranged meetings,we still wait for this months rent only 7 days late YET THEY STILL CHARGE US!!!! for what me manageing things myself if you value your property,your wallet and your sanity try another agent!!!
broken velux window,broken spidal to staircase,,radiator cover ripped off and missing,furniture we left missing or ruined, expensive light fitting ripped from ceiling and missing,washing maching broken,patio doors broken so can't secure,broken garden storage containers,window handles broken,fire hood pulled from the wall,expensive sitting room carpet stained in red wine, stair carpet ruined, fridge handle broken and missing, garden over grown , so much so we have had complaints from neighbours,all of this has been told to connells time and time again and still they do nothing,except ignore calls,em.ails,and arranged meetings,we still wait for this months rent only 7 days late YET THEY STILL CHARGE US!!!! for what me manageing things myself if you value your property,your wallet and your sanity try another agent!!!
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Jun 10, 2016
I am very sorry to hear about the issues you have experienced with the let of your property, but Connells Lettings department did not open until April 2014 so you must be mistaken as to which agent you were using.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £250,000 | £250,000 |
| Lettings | 50% | 99% | £525 | £525 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 7 | 0 | 0 | 0 | 0 | 1 | 1 | 1 |
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Dec 15,2023
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0
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Andrew and Jessica went above, and beyond for me, they took the time to understand what I needed. they had the answers to all my questions which made me feel very confident. As this was my first time renting a place . The whole process was ...
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Aug 18,2023
Aug 18,2023
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Avoid at all costs!
Lack of communication, bullyboy sales tactics that make you feel pressured to go through them to get your mortgage and also tell on the phone your offers have been accepted if you can get down to them by a certain time( ...
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Oct 18,2022
Oct 18,2022
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Excellent customer service from Jess & Andrew on the lettings team. Very fast in finding me the property I was looking for. Great communication and patience....
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May 08,2021
May 08,2021
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I received excellent service from Andy from start to finish very response and I find that he actually listen to me then I was having a conversation about why I needed to move house great job Andy the whole process was lest stressful than I ...
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Mar 31,2021
Mar 31,2021
0
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Thank you for all your help, advice and support during the process of letting .
Andy was extremely helpful and very professional ??. He keep us updated in any decision
Thank u so much ? for all your hard work.
1...
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Mar 19,2021
Mar 19,2021
0
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Thank you for all your help, advice and support during the process of letting our first property.
Was quite a rollercoaster, due to the house belonging to my grandparents.
Andy was extremely helpful and very professional ??. He keep us informed in every decision we made ...
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Mar 17,2021
Mar 17,2021
0
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Positive: Professionalism, Responsiveness
Andrew and Paige were very helpful and responsive updating me at all times without chasing and were very supportive. Extremely professional and would definitely recommend them.
Thankyou for everything!...
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Aug 05,2020
Aug 05,2020
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Just moved into my new rented property with the assistance of Andrew Jones! Very helpful and lovely man, very thorough and was quick to correct any issues we had. Quick and easy process....
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Dec 31,2019
Dec 31,2019
0
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This happened a while ago so I’m leaving a review. I was travelling to pick up the keys for my new property. Just when I hit the M5 traffic jam which lasted a while. Around an hour before their closing time I called and ...
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May 23,2018
May 23,2018
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We first contacted courteney in connells oldbury to help us find a rental property in the area. We were very happy to hear such a lovely voice at the start of our conversation. What an asset to her manager Charlotte and the connells group. We ...
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Comment on agent fees
Reasonable
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Feb 23,2018
Feb 23,2018
0
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Big thank you to our agent Robyn, she was very friendly and helpful and always there when we needed help with the maintenance of the house we were letting.We wish Robyn great success in the work and in life!...
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Nov 22,2013
Nov 22,2013
1
people found
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The problems are to extent to go into, so this what connells allowed to hapen being to our family home albeit they were informed and have had numerous e.mails phone calls, visits to our propery by ourselves and by them?? complaints via neighbours, nothing ...
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Jun 10, 2016
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I am very sorry to hear about the issues you have experienced with the let of your property, but Connells Lettings department did not open until April 2014 so you must be mistaken as to which agent you were using. ...
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