0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 22,2013
Nov 22,2013
6
people found
this helpful
this helpful
This agent is now called Caledonia Bureau.
We received all the usual promises and guarantees of tenant vetting and management when we engaged the services of this agent to manage our letting.
I could overlook the fact that it took them over 6 months to find a tenant, and even then, one which offered only 85% of the monthly rate.
But the real problems started when we had several issues with a new (within 2 years) boiler. We had the plumber out on several occasions within hours of the issues. The tenant complained and withheld a portion of the rent.
What did the agent do I hear you ask? Nothing.
We then discovered, through an old neighbor that the tenant had 3 dogs, and No, the agent did not know or inform us of this.
Following various threats from the tenant relating to the (fixed) boiler. We decided to give them 2 months notice.
When it came to the leaving, the agent checked the property and returned their deposit.
Shortly after we personally checked the property and were shocked to find very badly painted walls, holes from who knows what in various walls, and an overwhelming smell of dog on all carpets.
We raised these concerns with the agent who informed us in no uncertain terms that it was nothing to do with them.
We have put the property on the for sale market and have been advised by our estate agent to replace the carpets, which as you can imagine will run into thousands.
Don't say I didn't warn you.
We received all the usual promises and guarantees of tenant vetting and management when we engaged the services of this agent to manage our letting.
I could overlook the fact that it took them over 6 months to find a tenant, and even then, one which offered only 85% of the monthly rate.
But the real problems started when we had several issues with a new (within 2 years) boiler. We had the plumber out on several occasions within hours of the issues. The tenant complained and withheld a portion of the rent.
What did the agent do I hear you ask? Nothing.
We then discovered, through an old neighbor that the tenant had 3 dogs, and No, the agent did not know or inform us of this.
Following various threats from the tenant relating to the (fixed) boiler. We decided to give them 2 months notice.
When it came to the leaving, the agent checked the property and returned their deposit.
Shortly after we personally checked the property and were shocked to find very badly painted walls, holes from who knows what in various walls, and an overwhelming smell of dog on all carpets.
We raised these concerns with the agent who informed us in no uncertain terms that it was nothing to do with them.
We have put the property on the for sale market and have been advised by our estate agent to replace the carpets, which as you can imagine will run into thousands.
Don't say I didn't warn you.
What agent could do to change your mind?
Had a professional attitude and managed the property with their customers interest their prime focus rather than trying to please an unreasonable tenant.Attached Filesnbsp;
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Latest Reviews
22nd Nov 2013
reviewed by 'Caledonia'
19th Dec 2011
reviewed by 'disenchanted'
Opening Hours
Address
Clyde Property
130 High Street
Dumbarton
Argyll and Bute
G82 1PQ
01389 771 777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 22,2013
Nov 22,2013
6
people found
this helpful
this helpful
This agent is now called Caledonia Bureau.
We received all the usual promises and guarantees of tenant vetting and management when we engaged the services of this agent to manage our letting.
I could overlook the fact that it took them over 6 months to find ...
read full review
read full review
What agent could do to change your mind?
Had a professional attitude and managed the property with their customers interest their prime focus rather than trying to please an unreasonable tenant.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Dec 19,2011
Dec 19,2011
10
people found
this helpful
this helpful
The administration of this company is a shambles, I have had no information on inspections to my property.
Their staff are curt and treat the management of your property as a joke.
Buyer beware of this company
DO NOT LET USING THIS COMPANY...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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