0% lettings valuation accuracy
50% lettings fee satisfaction
Nov 21,2013
Nov 21,2013
4
people found
this helpful
this helpful
For months, Barrie Alderton was fine. We had unknowingly rented a property with neighbours from hell, but that wasn't their fault. When it came time to move, however, the level of grief and spite that suddenly appeared was completely necessary and unprofessional - after all, while they might have to do some paperwork to get new tenants, here is an opportunity to rake in all the admin fees and whack the rent up, not to mention the fact that it is kind of their job to let properties.
Before giving notice we informed the landlord, who was lovely. BA's reaction was somewhat different. They made every single step of trying to move out a headache. The paperwork we were sent was wrong, they lied about sending it several times before actually sending it, during which time they were refusing to give us a reference for our new flat (up until the day before, so we nearly lost it and the fees we'd paid there). We had repeated phone calls from the referencing company saying they'd had extremely frustrating reactions when trying to get the reference, to the extent that they eventually suggested viewing copies of bank statements and bypassing BA completely. Over the next few weeks, the landlord had to intervene repeatedly from abroad to ask them to let us go, even though we were told this had been personally arranged for us by the landlord within days of giving notice. The staff were rude to us or ignored us. The terms of getting our deposit back was changed (which surely isn't legal, but when I tried to broach the subject I was ignored), and we had to jump through untold hoops, produce countless unnecessary documents and suffer a headache that went on for several weeks.
Perhaps this is standard procedure at Barrie Alderton, but it was disappointing after previous pleasant, friendly service, especially given that there were difficult personal circumstances surrounding the move. Perhaps if we'd informed them the reason we so desperately wanted to get away from the area with no fuss was down to a sexual assault that happened there, things would've been different, but I don't think you should have to extenuating circumstances to be treated reasonably.
If I was a landlord, I would avoid BA like the plague. As a renter, it could go either way.
Before giving notice we informed the landlord, who was lovely. BA's reaction was somewhat different. They made every single step of trying to move out a headache. The paperwork we were sent was wrong, they lied about sending it several times before actually sending it, during which time they were refusing to give us a reference for our new flat (up until the day before, so we nearly lost it and the fees we'd paid there). We had repeated phone calls from the referencing company saying they'd had extremely frustrating reactions when trying to get the reference, to the extent that they eventually suggested viewing copies of bank statements and bypassing BA completely. Over the next few weeks, the landlord had to intervene repeatedly from abroad to ask them to let us go, even though we were told this had been personally arranged for us by the landlord within days of giving notice. The staff were rude to us or ignored us. The terms of getting our deposit back was changed (which surely isn't legal, but when I tried to broach the subject I was ignored), and we had to jump through untold hoops, produce countless unnecessary documents and suffer a headache that went on for several weeks.
Perhaps this is standard procedure at Barrie Alderton, but it was disappointing after previous pleasant, friendly service, especially given that there were difficult personal circumstances surrounding the move. Perhaps if we'd informed them the reason we so desperately wanted to get away from the area with no fuss was down to a sexual assault that happened there, things would've been different, but I don't think you should have to extenuating circumstances to be treated reasonably.
If I was a landlord, I would avoid BA like the plague. As a renter, it could go either way.
What agent could do to change your mind?
Following the necessary procedure to move out is fine. Being treated with spite, having the referencing people phoning us upset and being deliberately difficult should be left in the playground.Attached Filesnbsp;
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15th Mar 2018
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21st Nov 2013
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11th Aug 2012
reviewed by 'Junkyard'
19th Dec 2009
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Opening Hours
Address
Barrie Alderton
73 Southover Street
Brighton
Brighton and Hove
BN2 9UF
01273 570242
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
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Mar 15,2018
Mar 15,2018
3
people found
this helpful
this helpful
This is the worst agency I have ever had to deal with. Properties are full of damp, mould and dangerous. They use cowboy tradesman and endanger renters lives while demanding money for their to cover up their actions so it doesn't come out of their ...
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Comment on agent fees
Fair
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May 08, 2018
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Beware of this company, they need constant chasing to get anything done.
We rented from Barrie Alderton for 6 months and it was awful.
-The first mistake was that the written contact said 12 months when we had verbally agreed to 6.
-the house wasn't clean when we moved in, the bathroom was particularly mouldy- the shower curtain was stuck to the bath with mould.
- the house had a number of issues, some of which were sorted, some weren't, but generally I had to email and ring them endles ...
Jan 17,2015
Jan 17,2015
2
people found
this helpful
this helpful
Worst agency I've ever had to deal with. They try to appear professional in their emails but face-to-face they really aren't. We had some terrible mould issues that lasted for months to the point that a whole wall was eventually covered in black mould and ...
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Nov 21,2013
Nov 21,2013
4
people found
this helpful
this helpful
For months, Barrie Alderton was fine. We had unknowingly rented a property with neighbours from hell, but that wasn't their fault. When it came time to move, however, the level of grief and spite that suddenly appeared was completely necessary and unprofessional - after all, ...
read full review
read full review
What agent could do to change your mind?
Following the necessary procedure to move out is fine. Being treated with spite, having the referencing people phoning us upset and being deliberately difficult should be left in the playground.Attached Filesnbsp;
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Aug 11,2012
Aug 11,2012
6
people found
this helpful
this helpful
When being shown around the property our group and the group that came before us were promised that the kitchen would be refurbished (no handles on units, peeling wallpaper, doors hanging off of their hinges). We later expressed interest in this property and also asked ...
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What agent could do to change your mind?
Not made empty promises, been far more open and honest and treated us better than an annoyance.Attached Filesnbsp;
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Dec 19,2009
Dec 19,2009
9
people found
this helpful
this helpful
We took the property on the proviso a new kitchen would be put in, as Barrie advised us it would be, incorrectly, it would appear, as we lived their for a year and half and the kitchen never came. It was supposed to be unfurnished ...
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