Thomas George Estate Agents
Cardiff, CF10
2.4/5, 20 reviews
35% recommended
55% sales valuation accuracy
45% sales fee satisfaction
67% lettings valuation accuracy
38% lettings fee satisfaction

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“The apartment I've recently started renting from Thomas George is ......”

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Nov 20,2013
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By: 'pixiegirl'
Nov 20,2013
10 people found
this helpful
The apartment I've recently started renting from Thomas George is cold, smelly, damp, and was filthy when I moved in. The building in general is extremely noisy, with no apparent soundproofing between apartments whatsoever (despite Thomas George's pre-tenancy assurances that we wouldn't hear a peep out of our upstairs neighbours - on the contrary, the man in the apartment above is possibly the noisiest, most heavy-footed man in the universe). A closer inspection of the property on the day that we moved in revealed broken and dangerous flooring, shoddy toilets (cracked and loose seats, flush handles that fall off the wall, an inch of limescale in the bowl), a broken and rickety shower, and a plethora of other issues. If you email Thomas George they take days to respond, if they even bother to respond at all. Any response is generally a fob-off.
A few additional points: The initial inventory was largely incorrect and took me hours to amend, the Thomas George/LetRisks referencing process turned into a debacle that I had to sort out myself (makes you wonder what you pay Thomas George hundreds of pounds in fees for...), and the monthly rent - considering the state of the property - is extortionate.
I cannot wait to leave. I urge you not to waste your time and money on a property let by Thomas George.
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By: Seb the cat
Feb 23, 2017
I can honestly believe everything that you have written. My daughter had a very similar experience withTG, in fact when I started reading your review I thought she had written it. Beware of them, go to another letting agent.

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Latest Reviews

View all Reviews 20
10th Jan 2020
reviewed by 'MB'
“I have been a Landlord with Thomas George for over 15 years and have always found them a great company to ......”
30th May 2019
reviewed by 'Kb'
“Moving out experience was awful. Agency made sure we could not attend final inspection by giving us zero notice to ......”
7th Nov 2018
reviewed by 'An'
“Having been with this agency for a short amount of time I am completely blown away by their appalling customer ......”
22nd Sep 2018
reviewed by 'RT'
“Avoid all contact with this agency unless you like to be spoken down to. Their staff, particularly Chloe is repulsive, ......”
16th Jul 2018
reviewed by 'Thomas'
“Absolutely fantastic service, Justin was incredibly friendly, polite and helpful as were the other staff. Everything was dealt with incredibly ......”
4th May 2017
reviewed by 'Cardiff'
“I have lived and worked all over the world, and I have to say that renting an apartment through Thomas ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Thomas George Estate Agents
30 Churchill Way
Cardiff
Cardiff County
CF10 2DZ
029 2039 5563

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 55% 45% £0 £0
Lettings 67% 38% £550 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 5 10 0 0 1 0 0 0
Areas covered
Services offered
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I have been a Landlord with Thomas George for over 15 ......”

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Jan 10,2020
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Chloe
By: 'MB'
Jan 10,2020
0 people found
this helpful
I have been a Landlord with Thomas George for over 15 years and have always found them a great company to manage my properties. Chloe has always been helpful and sorted out any issues or requests promptly. Other members staff who have been excellent are Carole ...
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“Go through dispute service to avoid excessive fees...”

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May 30,2019
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Chloe
By: 'Kb'
May 30,2019
2 people found
this helpful
Moving out experience was awful. Agency made sure we could not attend final inspection by giving us zero notice to attend though we had asked to. They don't want tenants to obstruct them from their lies and ridiculous charges. The staff particularly Chloe Edwards were ...
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Comment on agent fees
Ridiculously high move out charges. If they had been reasonable we would have been happy to pay.
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“Extremely rude and obnoxious company...”

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Nov 07,2018
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By: 'An'
Nov 07,2018
3 people found
this helpful
Having been with this agency for a short amount of time I am completely blown away by their appalling customer service and their attitude towards customers. Not only have I been constantly spoken down towards I have also been made to feel stupid and accused ...
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Comment on agent fees
Bad. First of all we were given the wrong quote of £250 per person which was then reduced to £200. An absolute regret of mine spending that.
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By: Lisa Fernandez
Jan 14, 2019
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In relation to this comment I can totally agree I to was spoken to like I was nothing I have not received the bond money back yet for the house I rented in thornhill If I could give zero stars I would This letttings agencie needs shutting down or having a change of staff and how the lettings agent is run would do the place the world of good. All the negative reviews say something is totally wrong and I hope that someone higher will see all of the reviews and take action because the lettting ...

“Obnoxious...”

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Sep 22,2018
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Chloe
By: 'RT'
Sep 22,2018
5 people found
this helpful
Avoid all contact with this agency unless you like to be spoken down to. Their staff, particularly Chloe is repulsive, obnoxious and nasty. She is both rude and rough. My advice to management is to record all phone calls to understand how she behaves. Your ...
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“Absolutely brilliant...”

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Jul 16,2018
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Justin
By: 'Thomas'
Jul 16,2018
0 people found
this helpful
Absolutely fantastic service, Justin was incredibly friendly, polite and helpful as were the other staff. Everything was dealt with incredibly straightforwardly and incredibly quickly with absolutely no issues whatsoever, I couldn't recommend this agency and their staff more...
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“I have lived and worked all over the world, and ......”

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May 04,2017
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By: 'Cardiff'
May 04,2017
11 people found
this helpful
I have lived and worked all over the world, and I have to say that renting an apartment through Thomas George in Cardiff was one of the worst experiences I have had. They are an amazing mix of incompetence and lack of humanity [all disguised ...
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Comment on agent fees
It is not worth spending a single pound on the awful people of this agency.
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“After giving Thomas George 2 years of management fees whilst all ......”

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Sep 15,2016
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Justin
By: 'Complete'
Sep 15,2016
13 people found
this helpful
After giving Thomas George 2 years of management fees whilst all they did was collect rent and pass it to us about a week later, we do not think it is worth the £98 pcm to pay them to continue causing us so many issues. We arranged ...
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Comment on agent fees
A waste of money as we could have saved time and frustration by managing the property ourselves, like we do with our other 3 properties.
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“We have been thoroughly pleased with the help and support ......”

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May 09,2016
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By: 'Lizzy'
May 09,2016
0 people found
this helpful
We have been thoroughly pleased with the help and support Thomas George have provided us during our move. The team have been more than helpful and we have had a number of calls to check we were happy with everything. We would highly recommend Thomas ...
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Comment on agent fees
The agent fees have been highly reasonable and anything we have queried has quickly been sorted for our benefit.
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By: Justin McBarnet
May 10, 2016
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Thank you for your kind comments, your feed back is greatly appreciated. Justin McBarnet, Branch Manager ...

“Great customer service firstly!Must say I have rented with ......”

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Mar 11,2016
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By: 'Holly'
Mar 11,2016
1 people found
this helpful
Great customer service firstly! Must say I have rented with a few agents previously before and Thomas George are different as they continually have a great "can do" attitude to any issues that have occurred and whenever I walk into their branch they are always ...
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Comment on agent fees
Agency fees are standard if not cheaper than others!
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By: Justin McBarnet, Branch Manager
May 12, 2016
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Glad to hear our Team are meeting & beating expectations. Justin McBarnet, Branch Manager ...

“I rented a single bed flat via Thomas George for ......”

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Mar 07,2016
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By: 'S'
Mar 07,2016
1 people found
this helpful
I rented a single bed flat via Thomas George for three years in north Cardiff. Excellent service from start to finish, I'd highly recommend them....
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By: Justin McBarnet, Branch Manager
May 12, 2016
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Its a pleasure to have had you stay for so long. we hope we can help again in the future. Justin McBarnet, Branch Manager ...

“Having just moved into a City centre apartment with Thomas ......”

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Mar 04,2016
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By: 'Harry'
Mar 04,2016
1 people found
this helpful
Having just moved into a City centre apartment with Thomas George, I found the staff to be excellent, staying late so I could sign my agreement and move in. No problems so far. Fees cheaper than other Agents too!...
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Comment on agent fees
Good
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By: Justin McBarnet
May 27, 2016
View all comments (1)
Thank you for your kind comments. I am pleased you found our Firm good value for money. Justin McBarnet, Branch Manager ...

“BEWARE!! One of the worst letting agencies ever. Tried to ......”

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Nov 09,2014
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By: 'PT'
Nov 09,2014
11 people found
this helpful
BEWARE!! One of the worst letting agencies ever. Tried to charge us for additional cleaning when we moved out. The property had been cleaned to a very high standard (luckily we had photos of everything). Also tried to charge for wear and tear to the ...
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By: A. Spencer
Feb 18, 2016
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These buffoons are dishonest and only semi-literate. They write "could OF" instead of "could HAVE" (among many other errors). They are grossly incompetent and are inveterate liars. Take detailed photos on moving in and out if you are unfortunate enough to rent through them as they cheat everyone, including landlords. ...

“The staff at this company are completely incompetent fools. The ......”

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Sep 12,2014
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Carol Sheppard
By: 'Chris'
Sep 12,2014
10 people found
this helpful
The staff at this company are completely incompetent fools. The have no legal knowledge, are rude and do not keep landlords informed of events. They fail to get back to landlords queries, even after repeated phone calls and emails. Beware of their sales pitch claiming ...
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What agent could do to change your mind?
You have failed in the simplest of tasks in conducting the relevant background checks on a tenant resulting in them building up thousands of pounds in unpaid rent. You have failed on ALL occasions to keep the landlord updated and failed to return emails, phone calls etc. you have been paid over ‚£200 per month to manage a property and have failed in All aspects. Very very poor company.
Attached Filesnbsp;
Comment on agent fees
Did not conduct checks
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“The apartment I've recently started renting from Thomas George is ......”

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Nov 20,2013
Minithumbdown
By: 'pixiegirl'
Nov 20,2013
10 people found
this helpful
The apartment I've recently started renting from Thomas George is cold, smelly, damp, and was filthy when I moved in. The building in general is extremely noisy, with no apparent soundproofing between apartments whatsoever (despite Thomas George's pre-tenancy assurances that we wouldn't hear a peep ...
read full review
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Was this helpful? Yes
By: Seb the cat
Feb 23, 2017
View all comments (1)
I can honestly believe everything that you have written. My daughter had a very similar experience withTG, in fact when I started reading your review I thought she had written it. Beware of them, go to another letting agent. ...

“These jokers served me an eviction notice because I refused ......”

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Nov 14,2013
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By: 'Siew'
Nov 14,2013
6 people found
this helpful
These jokers served me an eviction notice because I refused to renew my contract as they wanted another agents fee. Someone needs to challenge them and take action...soon Businesses like this don't last long- less than five years and I guarantee they will go ...
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What agent could do to change your mind?
Be professional
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“These estate agents are beyond a joke. We rented a ......”

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Oct 20,2013
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By: 'Lioxoda'
Oct 20,2013
10 people found
this helpful
These estate agents are beyond a joke. We rented a property which was a little shabby, but looked like it could be made a home. We moved in and soon realised not all was as it seemed. A severe black mold problem had been painted ...
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What agent could do to change your mind?
Haha "If you selected no, please help us by saying what the agent could have done to help you change your mind" - erm, their job!
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“I rented a flat from them. They disguised mould and ......”

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Jun 26,2013
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By: 'Kaziko'
Jun 26,2013
6 people found
this helpful
I rented a flat from them. They disguised mould and a fixed window unit. No cooperation to complete any repairs. The Environmental Health Department from the Cardiff Council got involved, issued them with a warning to carry out the repairs. The agents were dismissive towards ...
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What agent could do to change your mind?
I rented a flat from them. They disguised mould and a fixed window unit. No cooperation to complete any repairs. The Environmental Health Department from the Cardiff Council got involved, issued them with a warning to carry out the repairs. The agents were dismissive towards them too, all they could parrot was "the contract" and "the rent". I paid them no rent what so ever, sued the landlord, suing the agents. They ended up getting fined from the council too! All good. Feel free to rent from them only if: 1)You are 100% certain there will be no problems with the property or 2) you are 100% certain you can deal with scum like them. If you are legally trained helps too, to shut them up when they talk nonsense!
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By: KZ
Oct 22, 2013
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1) Get a Private Sector Housing - Environmental Department of Cardiff City Council report and schedule of works issued 2) Get a Personal Injury claim against the Landlord - if you suffered stress, asthma etc. 3) Demand the estate agent fees back and write to the Property Ombudsman 4) Send them a bunch of roses and a box of chocolates and wish them good luck for future business! ...

“Avoid these agents - they will only cause grief and ......”

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Feb 21,2012
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Carol Sheppard
By: 'Irish'
Feb 21,2012
11 people found
this helpful
Avoid these agents - they will only cause grief and cost you money. Thomas George has a whole series of companies, the staff are dedicated to drumming up business for the sister companies. They fail to reply to emails in a timely manner, if ever. ...
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“Absolutely TERRIBLE, let our property go to such disrepair and ......”

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Jul 20,2011
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By: 'cae'
Jul 20,2011
8 people found
this helpful
Absolutely TERRIBLE, let our property go to such disrepair and cost the landlord thousands fixing things which could have been easily prevented. SERIOUS mould problem simply painted over before we moved in, both tenants now have skin conditions from mould spores and that doesn't even ...
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“Cardiff's best agent by far. Knowledgable and well trained, the ......”

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Oct 24,2009
Minithumbup
By: 'Taffreviews'
Oct 24,2009
1 people found
this helpful
Cardiff's best agent by far. Knowledgable and well trained, the staff are always pleasant to talk to and helpful when responding to queries and problems. I've bought 10 properties through them and also used their lettings arm. Really can't fault these guys....
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By: BLROW
Oct 22, 2013
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No consumer would write this! This clearly the work of online marketing agencies or the Estate Agent themselves! I personally think that all tenants should complain to the Property Ombudsman. I know I am going to! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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