75% sales valuation accuracy
88% sales fee satisfaction
Nov 19,2013
Nov 19,2013
1
people found
this helpful
this helpful
After dealing with a number of parties Natasha was by far the most professional and efficient person I dealt with throughout the buying process. Being a new buyer, she went out of her way to explain everything in great detail, she was patient and understanding and kept me in the loop where necessary. Thank you for your help it was much appreciated!
Was this helpful?
Yes
Yes
Dec 07, 2013
Laura, I really appreciate your feedback, it is always our aim to ensure that you are kept up to date and informed of everything needed. We remember that dealing with the sales process that being kept informed and helping to resolve issues is our main role. Natasha has proven that having a dedicated sales progression team really helps to make sure things happen by having the indepth knowledge and experience to overcome even the most difficult issues. I wish you the best in thr future and thnk you for taking the time to add your feedback. Kind regards Paul Ingleton (Group Partner)
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
15th Apr 2024
reviewed by 'Maisa Captain-Heath'
8th Apr 2024
reviewed by 'Sue Appleton'
29th Jan 2024
reviewed by 'Steve P'
9th Oct 2023
reviewed by 'Kuldip & Brian'
28th Apr 2023
reviewed by 'Kathy Hall'
Opening Hours
Address
Douglas Allen
2 Ladygate Centre, 60 High Street
Wickford
Essex
SS12 9AT
01268 561287
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 88% | £180,000 | £375,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 11 | 1 | 3 | 1 | 4 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 15,2024
Apr 15,2024
0
people found
this helpful
this helpful
The current team at the Wickford branch, headed by Alex Harding and including Caroline, Demi, Lucy and others, is a great asset to this estate agency. They are all epitome of effectiveness, professionalism and all with swift actions and updates.
They work quite well and ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 08,2024
Apr 08,2024
0
people found
this helpful
this helpful
Although my property is not sold yet I'm confident Douglas Allen will get me over the line . They are friendly no matter who you speak to . Efficient and what is so important - they keep you in the loop of all viewings, comments from potential ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 29,2024
Jan 29,2024
0
people found
this helpful
this helpful
Selling our house turned out to be a long complicated affair. The team at Douglas Allen did everything they could to keep us reassured and that we were completely up to date with all details.
Special thanks to Natasha who kept pushing despite my misgiving's ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2023
Oct 09,2023
0
people found
this helpful
this helpful
We sold our property under difficult personal circumstances and the team at Douglas Allen were compassionate and professional in their advice and understanding of our situation. The sale coincided with the recent period of rapid interest rate rises and property selling prices dropping, a daunting ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 28,2023
Apr 28,2023
0
people found
this helpful
this helpful
Fab service from Phoebe and Stuart, Nothing was too much trouble, viewings arranged at short notice, would recommend this branch., very knowledgeable....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 09,2023
Feb 09,2023
0
people found
this helpful
this helpful
Currently using Douglas Allen to find my perfect first home and Terry has been incredibly helpful and enthusiastic towards my search! First viewing we went to, he was knowledgeable about the property, answered any questions we had and followed up a few days later to ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 07,2023
Feb 07,2023
0
people found
this helpful
this helpful
From initial phone call to booking valuation, to completion of sale,felt confident and in very capable hands Stuart and Natasha at the wickford branch were more than helpful and relieved the stress...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 08,2022
Dec 08,2022
0
people found
this helpful
this helpful
Really happy with the service from the team - Douglas Allen Wickford, have provided. Especially Terry Holding, he has been really communicative and has happily answered any questions we've had regarding our first house purchase. Terry has an easy and relaxed manner, not at all ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2022
Aug 15,2022
0
people found
this helpful
this helpful
Used Douglas Allen to sell our property as we knew they had a branch local and already knew their service was better than Temme English.
Met with the Branch Manager Stuart Pass and he immediately put me at ease with everything in our home. Him ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2020
Jul 27,2020
0
people found
this helpful
this helpful
We chose Douglas Allen to sell my late mum's property after meeting with the branch manager Stuart Pass and finding him knowledgeable, personable and enthusiastic. We had some initial problems with our solicitor and Stuart dealt with these professionally. Due to the lockdown situation we ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2019
Jun 17,2019
0
people found
this helpful
this helpful
The team at Wickford have recently sold my 2 bedroom house for me. The experience was a positive one from start to finish. Every team member were helpful, positive and driven to sell my property. Thank you Stuart, Christy and Spencer....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2019
Jun 06,2019
4
people found
this helpful
this helpful
Unfortunately I believed what the branch manager said Douglas Allen would do to promote and sell my property. In reality it all comes down to the price of your property with them and the constant calls to lower the price to get the sale. They ...
read full review
read full review
Comment on agent fees
Way too high.
Was this helpful?
Yes
Yes
“Poor customer service, extreamly poor progression management, missed finding out ......”
Mar 10,2016
Mar 10,2016
7
people found
this helpful
this helpful
Poor customer service, extreamly poor progression management, missed finding out some really important information about potential buyers and their situation until its too late to pull out of what has become a horrendous sale. Lack of ownership and just well below expectations....
read full review
read full review
Comment on agent fees
Well over priced for the service they provided.
Was this helpful?
Yes
Yes
Mar 21,2014
Mar 21,2014
10
people found
this helpful
this helpful
I had the misfortune to deal with Douglas Allen in wickford as I wanted to purchase a repossession which they were managing. They are dishonest and told me blatant lies, costing me a significant amount of money and extreme distress. Steer clear of them. If ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 27,2013
Nov 27,2013
2
people found
this helpful
this helpful
I found the agent very helpful and committed to the task of selling my property. I will have no hesitation in contacting him if I sell my next property.
I also found the office staff very polite and helpful...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 19,2013
Nov 19,2013
1
people found
this helpful
this helpful
After dealing with a number of parties Natasha was by far the most professional and efficient person I dealt with throughout the buying process. Being a new buyer, she went out of her way to explain everything in great detail, she was patient and understanding ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 07, 2013
View all comments
(1)
Laura, I really appreciate your feedback, it is always our aim to ensure that you are kept up to date and informed of everything needed. We remember that dealing with the sales process that being kept informed and helping to resolve issues is our main role. Natasha has proven that having a dedicated sales progression team really helps to make sure things happen by having the indepth knowledge and experience to overcome even the most difficult issues. I wish you the best in thr future and thnk yo ...
Sep 09,2013
Sep 09,2013
1
people found
this helpful
this helpful
James arrived at our property in a timely fashion and was very professional during our first meeting, he had already provided us with a welcome pack so we were ready and could prepare questions for him. James was very thorough and extremely knowledgeable with regards ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14, 2013
View all comments
(1)
Hi James,
Thank you for your kind feedback, it is always a pleasure to see appreciation of not only the way we work but that regular contact and updates are recieved. As a company we alwyas strive to ensure that we deliver the best possible service. It is always a pleasure to hear that you have recommended familys and friends to our service, as this to me is more important than words.
I wish you all the best in your new home and for the future, please keep those recomendations coming. Kind reg ...
Jul 27,2013
Jul 27,2013
1
people found
this helpful
this helpful
Natasha was fantastic with the selling of my property.
It was not a straight forward sale as I live in New Zealand and the time difference made it very difficult .
I had a tenant who was not willing to move out .
We had to go ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 20,2013
Jan 20,2013
7
people found
this helpful
this helpful
i started looking for a property about a month ago, being my first time i didn't really know what i was suppose to do i had dealt with a few agents and they were very vague and unhelpful. James however at Douglas Allen was fantastic. ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 17,2012
Dec 17,2012
5
people found
this helpful
this helpful
SInce the moment Nina came round my house to value my property, she was fantastic, very professional and really went the extra mile. She rang me before the valuation took palce asked me a few question and introuduced herself, she then turned up with details ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
