28% lettings valuation accuracy
81% lettings fee satisfaction
Nov 18,2013
Nov 18,2013
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We went to Flatland in desperation because we had to find a 1 bed property in less than 10 days on a tight budget of less than £900 a month. At first we dealt with an English lady who in hindsight was extremely poor on customer service. She didn't explain anything particularly well and she scared us away by telling us that we would not be able to get a property with Flatland without a guarantor. Second time we went back we dealt with a young French lady who seemed quite lazy, bored and not very charismatic- she was not much help but we signed up because we were desperate. The third time, we dealt with an English guy called Myers who was great. He was coherent, explained things well and though we rang him a million times over the phone for properties he was patient with us and was 1000x better than the 2 previous ladies.
What we loved about Flatland is that you are guaranteed to find what you want with your budget. They have a HUGE database of properties and we think as long as you leave yourself at least 2 weeks to find somewhere you will be happy. What we didn't like is that the list can be old and needs to be updated every day or week-we rang someone whose property had been taken 3 weeks prior. Also the system of having to call to get the latest properties and book an appointment or having to come into the office to wait and do that is inefficient.
Overall- job done.
What we loved about Flatland is that you are guaranteed to find what you want with your budget. They have a HUGE database of properties and we think as long as you leave yourself at least 2 weeks to find somewhere you will be happy. What we didn't like is that the list can be old and needs to be updated every day or week-we rang someone whose property had been taken 3 weeks prior. Also the system of having to call to get the latest properties and book an appointment or having to come into the office to wait and do that is inefficient.
Overall- job done.
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Latest Reviews
15th Feb 2023
reviewed by 'Ashley Dare'
28th Sep 2022
reviewed by 'Linda'
16th Aug 2021
reviewed by 'Aimee'
30th Jun 2021
reviewed by 'Cristiana Daniela Zamfirescu'
7th Jul 2020
reviewed by 'Maria'
4th May 2020
reviewed by 'Laila'
Opening Hours
Address
Flatland
125 Gloucester Road
South Kensington,London
Greater London
SW7 4TE
020 7341 9000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 28% | 81% | £350 | £1,062 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 100 | 17 | 0 | 0 | 0 | 0 | 1 | 10 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 15,2023
Feb 15,2023
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I cannot thank and praise the agent, Mike, enough for his incredibly kind, professional, speedy and efficient service! He found me a fantastic, newly renovated, clean and tidy, large top-floor bedsit, at a reduced rate, which he negotiated on my behalf to accommodate my budget, ...
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Sep 28,2022
Sep 28,2022
1
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it’s absolutely rubbish
No one answers the phone
it’s waste of money
i don’t recommend at all
i have paid around £70 they keep sending me flat lists
and all the flat has the same phone numbers and no one answers the phone ...
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Jan 25, 2023
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Yes, I've had the same experience. Makes me wonder if the company is actually legit. Feel like I've been had. ...
Aug 16,2021
Aug 16,2021
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Relatively good service. Managed to find a flat quickly although when i call up on the day to find out the possible availability i would prefer not to hear stories of what other people have found as I'm only interested in what is available to ...
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Jun 30,2021
Jun 30,2021
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It was neither the first nor the second ,nor even the third studio i visited,but i was pacient and eventually found what i was looking for; thank you Mike for the offers sent daily on my email and for the possibility to get in ...
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Jul 07,2020
Jul 07,2020
1
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Letting agent fees for tenants
Most tenancy related fees are now banned. Find out what to do if you've been charged a banned fee.
Which fees are banned?
The ban came in on 1 June 2019 for most private tenancies starting on or after that date.
From 1 ...
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May 04,2020
May 04,2020
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Even through the lockdown flatlands went above and beyond to help me find my new home. Thank you so much Mike! I will be highly recommending you...
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Mar 25,2020
Mar 25,2020
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Flatland offers an excellent service for what they do, provide contact details for available rooms in Greater London through a daily updated email list for 3 months for a reasonable fee. You have to put in the leg work, visit rooms and make calls to agencies ...
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Mar 18,2020
Mar 18,2020
1
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I have had the chance of using Flatland's rental Service and I found an amazing home where to live both time. Mike is very knowledgeable and has an incredible memory of all the landlords and their properties. He is very helpful and very supportive in ...
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Mar 13,2020
Mar 13,2020
5
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I tried to phone the agency many many times without success. When somebody picked up the phone, they sounded annoyed and rude. The person I spoke to started to waffle about the properties they had all around London and did not allow me to ask ...
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Feb 28,2020
Feb 28,2020
0
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I was in a bad situation and in huge need to find a flat asap and they helped me a lot. All of the flats I viewed were lovely and the people from flatland did their best and helped me find a rental very fast....
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Feb 13,2020
Feb 13,2020
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Had a great experience through Flatland. I found out about them through an add on Gumtree. They will send you a listing of properties for free until you are interest to go forward and meet with landlords, which is fair. I was very happy with ...
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Jan 19,2020
Jan 19,2020
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It has been a wonderful experience for the 2nd time around. Mike and Myra are prompt and good to deal with....
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Oct 05,2019
Oct 05,2019
0
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To be honest I was a bit suspicious about flatland because I have to admit that I checked the review first about them and not all of them was nice , some people mostly complain about the fact that they called and get no answer , what ...
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Sep 10,2019
Sep 10,2019
6
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Thieves!!!!!
I have paid £61.50 for a three months subscription. And they gave me some phone numbers of Landlords which they told me that they have rooms available. When I called the Landlords and viewed a room, I found out that they didn’t have any ...
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Jul 07,2019
Jul 07,2019
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It is the second time that I found a place through flatland.
Mike really care by helping us to find somewhere to live.
Very affordable accommodations.
Where will i be without Mike I seriously don't know.THANK YOU so much again.
The only downside is ...
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Apr 19,2019
Apr 19,2019
10
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absolute con!
when I tried to call the number listed in their gumtree ad, it didn't pick up, but I then received a text instructing me to text back my email address, so they can send me "the details". I never did.
It's still unclear ...
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Apr 07,2019
Apr 07,2019
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Mike responded fast and gave in-depth advice regarding properties, areas and especially documentation needed so I would't waste time. Good suggestion of alternatives....
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Mar 28,2019
Mar 28,2019
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I was not to sure about flatland's reputation but after I called in February Mike registered me and kept me everyday updated and he was very professional, kind and patience
In 3 weeks I got a lovely studio flat in Charleville Road W14 9JJ and all ...
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Comment on agent fees
Very good
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Mar 26,2019
Mar 26,2019
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I found my studio in just three weeks and it was cheaper than the rest on the market.
I´m very happy with their service.
Definitely, I would recommend this agency....
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Mar 25,2019
Mar 25,2019
0
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I was able to view several places within the areas I preferred to live and was provided with an accurate accessment of each property before viewing. I found my place, in a wonderful neighborhood, within days....
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Comment on agent fees
Good
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Feb 27,2019
Feb 27,2019
0
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Excellent service. Given details for viewing and after just one call found a property to view straight away. Moved in within 2days. So much easier than a standard agency and very helpful. Nice to not have to pay ridiculous fees for finding something in a ...
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Comment on agent fees
Cheaper than standard agencies
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Feb 12,2019
Feb 12,2019
0
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Just a right space for a single person
Safe surroundings, Accessible to get train ,buses and many shop near by....
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Comment on agent fees
But hoping it will get cheaper rent fee.
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Jan 31,2019
Jan 31,2019
0
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I would like to thanks Mike for you amazing service, you did a great job always happy to help and advise me. Less than 2 weeks I got a new place. I recommend flatland and Mike to all my friends.
Thank you!!!
Housseyn...
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Jan 08,2019
Jan 08,2019
0
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Used flatland . Was very easy and organised. The staffs are very helpful and service is excellent. Found my place within 2 weeks. Highly recommended....
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Comment on agent fees
Excellent service
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Dec 28,2018
Dec 28,2018
0
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Been using their services for many years now and always you can find very good quality properties with the lowest price . They have very good deals with private landlords that you can even find a private semi studio or a regular studio for the price ...
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Comment on agent fees
The agency fee is only 60 pounds for 3 months . Other agencies change way more .
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Nov 30,2018
Nov 30,2018
3
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What a horrible outfit.I spoke with a lady and then some guy with his miserable tone and poor customer service.
It was clear very quickly that this outfit and just after the fee, and they want the fee asap, without really offering any real ...
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Nov 27,2018
Nov 27,2018
1
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I made the mistake of contacting this company, now I'm getting bombarded with text and emails, even though I have requested to be removed from mailing list?...
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Nov 22,2018
Nov 22,2018
2
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I spoke to a "gentleman" and I use the word loosely.
Very rude and short on the phone, rest assured I soon put him back in his place.
DO NOT USE THESE PEOPLE....
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Sep 28,2018
Sep 28,2018
5
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Last Sunday, I received both a text message email stating that viewings would be available on Monday 17th September for these studio flats and that I would have to call the membership hotline. Some stated the timings whereas others required an appointment to be booked ...
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Comment on agent fees
No worth it.
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Sep 14,2018
Sep 14,2018
0
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I flew to London from Cyprus and only booked a five night stay in a hotel as I didn't want the costs to become too much. I had already researched flatland so I dedicated a week to viewing some places.
I found somewhere within a ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in SW7 
