0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 15,2013
Nov 15,2013
3
people found
this helpful
this helpful
Myself and my two flatmates moved into our property in August, in our viewing we were rushed around the property with certain flaws in the property being well concealed from us by the member of staff escorting us around. Damp walls, a pathetic excuse for a shower, broken hobs, dodgy fridge, a massively dangerous sparking hoover... These are the things you discover only after a few weeks of living.
On contacting SB about this issues, they were initially apologetic and seemed to be very active about getting the repairs completed for us. After another month, nothing had been done. It took us until November 13th before anything was completed... and with that it was only a couple of lights that got fixed. So, over three months into our lease we are still without a fully working hob, and now have no hoover as it broke 3 weeks ago and they still haven't replaced it!
In our three short months of being here, we have been inspected 3 times, basically without any say for us. The estate agents are only too quick to mention they have keys and are willing to use them to access the property.
I would urge anyone to steer as far clear of this sham of a company as they possibly can. They are completely unprofessional, it feels like we are doing their job for them instead of the job we pay 11% extra on rent for them to do.
You will see the exact kind of customer service they are capable of if you phone them at their office. Greeted with: "Hello" and nothing else, isn't exactly friendly and welcoming, unsure now I had got the correct number I asked: "is this Simpson Brebner Lettings?"... "Yep". I then went on to explain my issues with my property and the unkind man on the phone merely stated: "Yeah you didn't need to tell me all that, I'll transfer you to the property management" and that was it.
I'm not petty and pathetic... but that is disgraceful on top of everything else. It seems that this "company" has forgotten what it is to work to sell in the abundant letting market that is Aberdeen, and they make no effort to please existing customers.
On contacting SB about this issues, they were initially apologetic and seemed to be very active about getting the repairs completed for us. After another month, nothing had been done. It took us until November 13th before anything was completed... and with that it was only a couple of lights that got fixed. So, over three months into our lease we are still without a fully working hob, and now have no hoover as it broke 3 weeks ago and they still haven't replaced it!
In our three short months of being here, we have been inspected 3 times, basically without any say for us. The estate agents are only too quick to mention they have keys and are willing to use them to access the property.
I would urge anyone to steer as far clear of this sham of a company as they possibly can. They are completely unprofessional, it feels like we are doing their job for them instead of the job we pay 11% extra on rent for them to do.
You will see the exact kind of customer service they are capable of if you phone them at their office. Greeted with: "Hello" and nothing else, isn't exactly friendly and welcoming, unsure now I had got the correct number I asked: "is this Simpson Brebner Lettings?"... "Yep". I then went on to explain my issues with my property and the unkind man on the phone merely stated: "Yeah you didn't need to tell me all that, I'll transfer you to the property management" and that was it.
I'm not petty and pathetic... but that is disgraceful on top of everything else. It seems that this "company" has forgotten what it is to work to sell in the abundant letting market that is Aberdeen, and they make no effort to please existing customers.
What agent could do to change your mind?
Actually made an effort.Attached Filesnbsp;
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Latest Reviews
15th Nov 2013
reviewed by '20-25'
4th Mar 2013
reviewed by 'Ellie'
29th Mar 2012
reviewed by 'Welshknight'
15th Jan 2012
reviewed by 'Mackenzie'
9th Sep 2011
reviewed by 'Jamie'
Opening Hours
Address
Simpson Brebner & Partners
60 Rosemount Place
Rosemount,Aberdeen
Aberdeen City
AB25 2XJ
01224 633000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 15,2013
Nov 15,2013
3
people found
this helpful
this helpful
Myself and my two flatmates moved into our property in August, in our viewing we were rushed around the property with certain flaws in the property being well concealed from us by the member of staff escorting us around. Damp walls, a pathetic excuse for ...
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What agent could do to change your mind?
Actually made an effort.Attached Filesnbsp;
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Yes
Yes
Mar 04,2013
Mar 04,2013
8
people found
this helpful
this helpful
In two words I would describe Simpson Brebner as dishonest and unprofessional. When you hear of nightmare agents - Simpson Brebner would be at the top of the list.
¢â‚¬Â¨A company like Simpson Brebner should not operate in this day and age. They are not ...
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Mar 29,2012
Mar 29,2012
4
people found
this helpful
this helpful
I am dispute with agent after check out findings and assessment deducted almost half my bond. Only a few days before the independant inventory assessment one female agent informed us the property was in good condition. We received a glowing tenant reference and received fine ...
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Jan 15,2012
Jan 15,2012
5
people found
this helpful
this helpful
Quite appalling over- handed attitude. Treats prospective tenants like dirt. They have a way of extracting more money from the deposit by finding the smallest things that require rectification. One item dust on the door of washing machine. They even mentioned rice in the kitchen ...
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What agent could do to change your mind?
Been friendly and helpful. Dump the high horse attitude!Attached Filesnbsp;
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Sep 09,2011
Sep 09,2011
1
people found
this helpful
this helpful
I was reccommended to Simpson Brebner by a work colleague to let my property which i was moving out of to relocate to Glasgow just over 2 years ago. I was really concerned about the whole letting process because its something i had not been involved ...
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Jun 08,2011
Jun 08,2011
4
people found
this helpful
this helpful
Simpson, Brebner and Partners are absolutely awful and, having spoken to other tenants, I am slightly relieved to find out that it isn't just me that's experience such terrible service. The staff there seem to know nothing about property law whatsoever and think that by ...
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Aug 15,2010
Aug 15,2010
5
people found
this helpful
this helpful
Do NOT under any circumstances commit to a residential leasing contract with Simpson Brebner & Partners!
We stayed in a property of theirs for two years and experienced:
- Excessive overcharging at the time of removal from the property for '...
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Oct 01,2009
Oct 01,2009
3
people found
this helpful
this helpful
What an ordeal - having been with this estate agent for 15 months now I am sickened by everything they do.
I have never dealt with a more unprofessional, incompetent bunch of clowns in my entire life.
We were not provided with an emergency number - ...
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