Hilbery Chaplin
Romford, RM1
1.4/5, 11 reviews
9% recommended
67% lettings valuation accuracy
67% lettings fee satisfaction

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“Non Professional Arrogant Rude. No respect for Tennants. Dodgy behaviour ......”

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Nov 14,2013
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By: 'Whistle'
Nov 14,2013
4 people found
this helpful
Non Professional Arrogant Rude.
No respect for Tennants. Dodgy behaviour
Try to trap innocent customer. They are the reason
why agents have bad reputation. I am a lease
Holder on one of their managed property.
They made my life miserable by their rude non
Professional behaviour. They offend mistreat
Only one advice Landlord or Tennant not to use them.
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Latest Reviews

View all Reviews 11
28th Feb 2023
reviewed by 'Louise'
“Incompasionate, and ruthless! , tenancy nightmares! Treated shocking, personal grudge by property manager for asking them to fix issues! Next thing ......”
17th Nov 2020
reviewed by 'David'
“Lack of communication , apology and took until Tuesday to give a reason why a landlord did not turn up Saturday ......”
5th Oct 2020
reviewed by 'Ana'
“Terrible experience, was left with a feeling of discrimination because we aren’t British So we found a house for ......”
7th Aug 2019
reviewed by 'Rada'
“Horrible experience with Hilbery Chaplin agency (Janet Roberts), no chance to get deposit back, complete shock as property were left ......”
23rd May 2018
reviewed by 'Andrew'
“Its only once you have signed are hilbury happpy to tell you that the landlords are a nightmare, and the ......”
25th Dec 2017
reviewed by 'Mo'
“Janet Roberts is a rude and unhelpful lady. I am told she is the only person who looks after prosperty ......”
Opening Hours
  • Monday: 09:00 - 17:45
  • Tuesday: 09:00 - 17:45
  • Wednesday: 09:00 - 17:45
  • Thursday: 09:00 - 17:45
  • Friday: 09:00 - 17:45
  • Saturday: 09:00 - 16:30
  • Sunday: Closed
Address

Hilbery Chaplin
86 Market Place
Romford
Essex
RM1 3HQ
01708 773666

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 67% £1,000 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 0 3 0 0 0 0 0 4
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Incompasionate, and ruthless! , tenancy nigh......”

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Feb 28,2023
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Sarah
By: 'Louise'
Feb 28,2023
1 people found
this helpful
Incompasionate, and ruthless! , tenancy nightmares! Treated shocking, personal grudge by property manager for asking them to fix issues! Next thing I was served notice! No reason after a decade of tenancy ! ..... throughout my tenancy shocking property management anti social behaviour ignored , sub letting , restuarant below ...
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“Lack of communication , apology and took unti......”

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Nov 17,2020
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By: 'David'
Nov 17,2020
1 people found
this helpful
Lack of communication , apology and took until Tuesday to give a reason why a landlord did not turn up Saturday at 4.30 pm to do a viewing of an apartment ! The reason why is baffling and not even to have decency to turn up to show ...
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“Terrible experience, DISCRIMINATION...”

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Oct 05,2020
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Janet
By: 'Ana'
Oct 05,2020
1 people found
this helpful
Terrible experience, was left with a feeling of discrimination because we aren’t British So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of ...
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“Horrible experience with Hilbery Chaplin agen......”

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Aug 07,2019
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By: 'Rada'
Aug 07,2019
1 people found
this helpful
Horrible experience with Hilbery Chaplin agency (Janet Roberts), no chance to get deposit back, complete shock as property were left in very good condition. And always by the 3 month check ups everything to them was perfect and at the end they leave you with empty ...
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By: Janet Roberts
Oct 16, 2019
View all comments (1)
It is unfortunate that you feel the need to leave a review of this nature. However, you have been given the opportunity to dispute the deposit claim via a government backed scheme that protects your deposit with no further response from yourselves. You seem to have overlooked that it is a landlord that files a claim not the agent. ...

“Very Sly...”

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May 23,2018
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By: 'Andrew'
May 23,2018
1 people found
this helpful
Its only once you have signed are hilbury happpy to tell you that the landlords are a nightmare, and the chances of getting your deposit back is zero. They immediately try to scare you by happily sharing the horror stories of past tennants challenges and ...
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Comment on agent fees
expensive
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By: Daniel Pleydell
Jun 25, 2018
View all comments (1)
Dear Andrew Thank you for your comments, i am dissapointed that you feel this way however i can assure you that Hilbery Chaplin take matters like this very seriously. I am aware of the property this relates to and whilst i understand your frustration the issues with regard to deposit disputes are handled by the Tenancy Deposit Scheme if you feel a Landlord is being unfair. I am aware you chose to not dispute the landlords claim which is entirely your decision. As an agent we are to take in ...

“Janet Roberts is a rude and unhelpful lady. I am ......”

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Dec 25,2017
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Janet
By: 'Mo'
Dec 25,2017
3 people found
this helpful
Janet Roberts is a rude and unhelpful lady. I am told she is the only person who looks after prosperty management, 1 member of staff! How is that possible? She is never available to take a call, plus she never responds to any messages. When you ...
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Comment on agent fees
Bad - high, expensive for the bad service they provide
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“The Romford lettings team have been so helpful with helping ......”

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Apr 09,2017
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Robert
By: 'Teddy'
Apr 09,2017
0 people found
this helpful
The Romford lettings team have been so helpful with helping find me a tenant. Robert and his team are by far the most professional and helpful agent I have used in the local area. I will be highly recommending them to friends. Thanks for all ...
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Comment on agent fees
Very reasonable
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“Non Professional Arrogant Rude. No respect for Tennants. Dodgy behaviour ......”

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Nov 14,2013
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By: 'Whistle'
Nov 14,2013
4 people found
this helpful
Non Professional Arrogant Rude. No respect for Tennants. Dodgy behaviour Try to trap innocent customer. They are the reason why agents have bad reputation. I am a lease Holder on one of their managed property. They made my life miserable by their rude non Professional ...
read full review
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“Incompetant agent, rude, do not reply to emails. DO NOT ......”

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Jan 07,2013
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By: 'Landlord'
Jan 07,2013
6 people found
this helpful
Incompetant agent, rude, do not reply to emails. DO NOT USE I have used many letting agents these are lazy,incompetant, useless and do not take any responsiblitly for there incompetance....
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“My complaints are too long to outline in full here. ......”

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Aug 22,2012
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By: 'J'
Aug 22,2012
6 people found
this helpful
My complaints are too long to outline in full here. I will just list bullet points instead - high charges - terrible customer service - arrogant/incompetent staff...
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“- Very poor communication - Very rude and abrupt on the ......”

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Jul 24,2012
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By: 'Exteremely'
Jul 24,2012
5 people found
this helpful
- Very poor communication - Very rude and abrupt on the telephone - Generally unhelpful!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Hilbery Chaplin, Romford RM1 3HQ



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