Braintree, CM7
4.6/5, 22 reviews
86% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
91% lettings fee satisfaction

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“I used W H Brown to find a 'suitable' tenant ......”

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Nov 12,2013
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By: 'Tracy'
Nov 12,2013
7 people found
this helpful
I used W H Brown to find a 'suitable' tenant for my property after my current tenants had decided to move out. I had problems with them from the start. They hurried me to get my tenants out as the tenant they had found somebody who was desperate to move in asap. Well that took weeks. I had to chase the deposit, the rent and was ill advised. I was heavily pregnant at the time so I really wanted to leave this to the agents to deal with. I paid them the fee to purely find the tenant and carry out the necessary checks on the tenant. I was completely misled with a totally unsuitable tenant. They scored extremely low on the credit score and this came back recommending that the tenant pay 12 months rent up front and the equivalent of 2 months rent as deposit. The agent only advised me that the tenant did not earn as much as they had said on the application.....I must add it was £20,000 less per annum!! I was never told of the amount and if I had known they had lied by such a significant amount I would certainly not have let my property to them. I feel the agent was purely motivated my targets and commission. I have since had nothing but problems with the tenants and had to serve them with an eviction notice 6 weeks after they moved in. It was only by chance that I was aware of issues. Neighbours had complained to the agents about the tenants but the agents, even though they were not managing the property, did not tell me. I am now awaiting the court date for the eviction as the tenants have refused to leave. Neighbours have called the police and met with the local council regarding their behaviour. I had asked for a professional tenant! It is far from what I got. The agents do not care at all and I am disgusted with their attitude and behaviour. I would at least have expected them to refund my money to me, but all they offered was a reduced rate to find another tenant. As if I would ever use their service again.
What agent could do to change your mind?
Been upfront and honest and offered me a refund for such a poor, unprofessional service.
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Latest Reviews

View all Reviews 22
30th Jun 2024
reviewed by 'Julie P'
“I have just rented out my property through WHB l have explained to them issues that l have previously had ......”
28th Jul 2023
reviewed by 'Karen'
“A very good experience from start to completion. Once a buyer had been found , Jenna made the process very straightforward ......”
22nd Mar 2023
reviewed by 'Booby'
“Would like to thanks Jamie House for all his help in the renting of my house.very supportive and helpful ......”
20th Dec 2022
reviewed by 'Matt'
“They where lovely and made the process really easy to understand and didn't take to long at all amazing agents...”
25th Oct 2022
reviewed by 'Chris'
“My experience with you was an exceptional show of professionalism and commitment. You went some extra miles to ensure i ......”
3rd Oct 2022
reviewed by 'Hollie Barnard'
“Excellent service all round from Jenna. Great communication, polite helpful and friendly. Jenna made sure we were happy and made ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

William H Brown
51-53 High Street
Braintree
Essex
CM7 1JX
01376409020

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £235,000 £613,000
Lettings 100% 91% £800 £1,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 8 2 6 0 2 0 1 0
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“I have just rented out my property through WH......”

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Jun 30,2024
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Nathan
By: 'Julie P'
Jun 30,2024
0 people found
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I have just rented out my property through WHB l have explained to them issues that l have previously had through another company. The right tenants have been found for my property, l have been kept updated throughout process, Nathan Bourne in lettings who has ...
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“A very good experience from start to completi......”

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Jul 28,2023
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Laura
By: 'Karen'
Jul 28,2023
0 people found
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A very good experience from start to completion. Once a buyer had been found , Jenna made the process very straightforward and was always quick to reply to any queries....
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“Thanks for jamie...”

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Mar 22,2023
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Jamie
By: 'Booby'
Mar 22,2023
0 people found
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Would like to thanks Jamie House for all his help in the renting of my house.very supportive and helpful during the whole process....
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“They where lovely and made the process really......”

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Dec 20,2022
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Jamie
By: 'Matt'
Dec 20,2022
0 people found
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They where lovely and made the process really easy to understand and didn't take to long at all amazing agents...
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“My experience with you was an exceptional sho......”

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Oct 25,2022
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Jamie
By: 'Chris'
Oct 25,2022
0 people found
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My experience with you was an exceptional show of professionalism and commitment. You went some extra miles to ensure i got the suitable property, though it was rigorous but i think its worth it. Chris Okpara...
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“Excellent service all round from Jenna. Great......”

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Oct 03,2022
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Jenna
By: 'Hollie Barnard'
Oct 03,2022
0 people found
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Excellent service all round from Jenna. Great communication, polite helpful and friendly. Jenna made sure we were happy and made the process easy....
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“Excellent service...”

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Aug 31,2022
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Jamie
By: 'Anísia'
Aug 31,2022
0 people found
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Would like to thanks Jamie House for all his help in the renting of my new house. Very supportive and helpful during the whole process........
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“Supportive team...”

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Aug 24,2022
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Jenna
By: 'Charlene'
Aug 24,2022
0 people found
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I would like to thank Jenna for all her help during the buying process. Jenna, was supportive from start to finish. Jenna was on the ball and constantly pushing for the sale to go through. Jenna was always on the end of the phone to ...
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“We were very happy with the service we receiv......”

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Aug 15,2022
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Jenna
By: 'Nora'
Aug 15,2022
0 people found
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We were very happy with the service we received from Jenna at William H Brown. She was friendly, professional and supportive....
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“Very helpful and professional staff. Had a di......”

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Jun 27,2022
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Jamie
By: 'Gordon'
Jun 27,2022
0 people found
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Very helpful and professional staff. Had a difficult situation with landlord that had left me upset and annoyed. Jamie House and his team dealt with it very well managing to calm me down and help easy my mind of some of the worries I had. ...
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“Fantastic staff, everyone is so helpful, spec......”

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Jun 24,2022
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Jenna
By: 'Yvette'
Jun 24,2022
0 people found
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Fantastic staff, everyone is so helpful, special thanks to Jenna who has helped us computer idiots through the selling and buying process, thanks Jenna and to all in Braintree...
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“I wanted to buy and sell with the same estate......”

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Jan 10,2022
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Warren
By: 'Gillan Noble'
Jan 10,2022
0 people found
this helpful
I wanted to buy and sell with the same estate agent and I was able to acheive this with W.H.Brown Braintree and Sudbury branches. Which they both kept in close contact all along the way so we could acheive our goal. A Big ...
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“Ollie and Laura have been absolutely fantasti......”

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Jul 06,2020
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Laura
By: 'Peter'
Jul 06,2020
0 people found
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Ollie and Laura have been absolutely fantastic! can’t thank William H brown Braintree enough Very helpful and Efficient service throughout Very highly recommended...
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“Ollie and Laura were amazing throughout the w......”

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Jul 01,2020
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Laura
By: 'April'
Jul 01,2020
0 people found
this helpful
Ollie and Laura were amazing throughout the whole process of us renting a flat through william h brown, they answered every question and couldn’t do enough to help us. William h brown are lucky to have two fantastic hard working employees like them. Thank ...
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“Outstanding!...”

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Feb 01,2019
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Jack
By: 'Chelsie'
Feb 01,2019
0 people found
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Outstanding service very friendly people and very helpful, would defiantly recommend them to anyone who is thinking of moving! Thanks guys!!...
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Would defiantly recommend them!
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“Fantastic support and helpful throughout 🙂...”

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Dec 04,2018
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Alice
By: 'Cheryl'
Dec 04,2018
0 people found
this helpful
The Lettings team at WHBrown are awesome. Alice and Jack were helpful and went out of their way to accommodate my many questions regarding taking on my new tenancy. Alice kept me updated regularly with progress and details which definitely put my mind at ease ...
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Comment on agent fees
I have rented privately for many years and have not needed to use a letting agent. I was expecting extra expense but didn’t think it was anymore or any less than other agents.
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“Thankyou...”

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Jul 28,2018
Minithumbup
By: 'Gill'
Jul 28,2018
0 people found
this helpful
I asked for a quick sale on the property and the staff were excellent. Didn`t let me down and were honest, communication very good and staff very approachable. Very pleased with the service they provided. Thank you for all your help....
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“Totally professional and such a lovely bubbly person...”

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Jul 23,2018
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Alice
By: 'Martin'
Jul 23,2018
0 people found
this helpful
Alice indtroduced us to a property that had come on the market because she understand our needs and requirements and treated with respect and as individuals, her bubbly personality come shining through and she was just as excited that she knew she had found the ...
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Good
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“If you would like to be fleeced for your rent ......”

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Jul 08,2017
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Gary
By: 'Noah'
Jul 08,2017
8 people found
this helpful
If you would like to be fleeced for your rent money when your property is not fit to live in, repeatedly lied to, ignored and receive categorically the worst customer service with all the apathy, empathy and compassion of a flock of dead eyed vultures, ...
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Comment on agent fees
Bad, laughable, they should be embarrassed &/ or ashamed. For what they charge and for what they do when it is really required (I did not just spill a glass of water on the carpet!), they need severely taking to task. Any other customer service industry they would go bust as they couldn't run a bath
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“I've used William H Brown twice now and have received ......”

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Mar 24,2017
Minithumbup
By: 'Mr'
Mar 24,2017
0 people found
this helpful
I've used William H Brown twice now and have received a first rate service. The team really earned their money chasing the chain to exchange contracts. Very impressed....
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“We have recently used William H Browne in Braintree to ......”

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Feb 24,2017
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Liam
By: 'Mr'
Feb 24,2017
1 people found
this helpful
We have recently used William H Browne in Braintree to purchase a house in great Leigh's. I can do nothing but praise the effort and professionalism we had from Liam Wilson at the Branch. He was incredibly helpful throughout the whole purchasing process, and although ...
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Comment on agent fees
We did not sell through William H Browne
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“I used W H Brown to find a 'suitable' tenant ......”

Share on :
Nov 12,2013
Minithumbdown
By: 'Tracy'
Nov 12,2013
7 people found
this helpful
I used W H Brown to find a 'suitable' tenant for my property after my current tenants had decided to move out. I had problems with them from the start. They hurried me to get my tenants out as the tenant they had found somebody ...
read full review
What agent could do to change your mind?
Been upfront and honest and offered me a refund for such a poor, unprofessional service.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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