100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
93% lettings fee satisfaction
Nov 10,2013
Nov 10,2013
0
people found
this helpful
this helpful
I would just like to draw attention to the excellent customer service we were given by Darren and his team, in particular Naomi and Bhavin.
We were flat hunting in the Leyton area and spoke to almost all of the agents, but were particularly impressed by Humphrey and Co.
They really listened to what it was we wanted in a property and didn't bother us with properties out of our price range or that were too small like so many agents who just want to flog their stock as quickly as possible to anyone they can get through the door.
We missed out on one property with them and we were their first call when they got something similar, taking us round before anyone else had even been called.
For a while, our move in date was delayed and in the end, our move in fell through due to the landlord not acquiring all the essential paperwork, but Humphrey and Co were professional and helpful all along, always responding quickly to our queries and keeping us updated even when we weren't ringing. Whilst the property was in a state of limbo, Darren was even out knocking on doors, trying to drum up a similar property for us, something which was well beyond the call of duty most estate agents would go to. They refunded our deposit back in full and were extremely gracious and apologetic about the whole situation.
I would not hesitate to use Humphrey and Co again, nor would I hesitate to recommend them to anyone looking in the Leyton area.
We were flat hunting in the Leyton area and spoke to almost all of the agents, but were particularly impressed by Humphrey and Co.
They really listened to what it was we wanted in a property and didn't bother us with properties out of our price range or that were too small like so many agents who just want to flog their stock as quickly as possible to anyone they can get through the door.
We missed out on one property with them and we were their first call when they got something similar, taking us round before anyone else had even been called.
For a while, our move in date was delayed and in the end, our move in fell through due to the landlord not acquiring all the essential paperwork, but Humphrey and Co were professional and helpful all along, always responding quickly to our queries and keeping us updated even when we weren't ringing. Whilst the property was in a state of limbo, Darren was even out knocking on doors, trying to drum up a similar property for us, something which was well beyond the call of duty most estate agents would go to. They refunded our deposit back in full and were extremely gracious and apologetic about the whole situation.
I would not hesitate to use Humphrey and Co again, nor would I hesitate to recommend them to anyone looking in the Leyton area.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
27th Sep 2024
reviewed by 'Ramona'
27th Aug 2024
reviewed by 'Mr Stephen Murphy'
27th Feb 2024
reviewed by 'Shivani Patel'
14th Feb 2024
reviewed by 'Jekaterina'
19th Sep 2023
reviewed by 'Aleksandra'
12th Aug 2023
reviewed by 'Martin C.'
Opening Hours
Address
Humphrey & Co Estates
125 Hoe Street
Walthamstow,London
Greater London
E17 4RX
020 8521 0755
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £160,000 | £595,000 |
| Lettings | 95% | 93% | £1,000 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 0 | 33 | 6 | 6 | 1 | 6 | 0 | 8 | 2 |
Areas covered
- E17
- E4
- E10
- N17
- E11
- N16
- E4
- E12
- E9
- E8
- E7
- E6
- E5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Images & Videos
Sep 27,2024
Sep 27,2024
0
people found
this helpful
this helpful
A very nice experience and I recommend it to everyoane who wants to rent a property.
All the staff are very helpful and help you with absolutely any problem.Thank you Larisa!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 27,2024
Aug 27,2024
0
people found
this helpful
this helpful
Larisa was really helpful and proactive. Made moving straight-forward and much less stressful than I thought. Thanks Larisa...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 27,2024
Feb 27,2024
0
people found
this helpful
this helpful
My lettings experience with Humphrey & Co has been pleasant. My lettings negotiator Larisa Calina has been very professional and helpful, her customer care has been exceptional and within a short and stressful period of time she helped me locate a property. From start to finish ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2024
Feb 14,2024
0
people found
this helpful
this helpful
Amazing service, very kind and helpful, my agent was Darren, so works amazing and professional on his job, kind and been helping a lot of my missunderstanding points. So highly recommend this agent....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 19,2023
Sep 19,2023
0
people found
this helpful
this helpful
I've had a viewing today with Dogan Onoral, it was a true pleasure to meet him! Dogan was very friendly and welcoming from the first moment, showed us every corner of the house and answered all our questions. He made us feel welcome and we ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 12,2023
Aug 12,2023
0
people found
this helpful
this helpful
A terrific experience, was made to feel very welcome and the entire staff, especially Dogan, were extremely patient with my problems with some of the online forms and questionnaires, as well as the fact that I had to go to Canada for nearly three weeks ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 24,2023
Jul 24,2023
0
people found
this helpful
this helpful
I am so happy we chose H&B. I have found them to be knowledgeable and reassuring at a time of market uncertainty. Their communication is faultless and Rhys in particular has gone above and beyond at every stage of our (incredibly rapid!) sale. I ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08,2023
Jul 08,2023
0
people found
this helpful
this helpful
To put a star for this person is absolute absurd. This person doesn't deserve any respect and doesn't deserve to be the member of such company, because this person is only trying to grab money from the needy people. This agent wants that he be ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 28,2023
Jun 28,2023
0
people found
this helpful
this helpful
The most helpful and amazing estate agents ever! We had a turbulent ride trying to get everything sorted to rent our flat and they helped the with everything and were so supportive throughout. I just want to mention Darren especially for all of the support ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2022
Aug 16,2022
0
people found
this helpful
this helpful
Fantastic and reliable estate agents, who made the relocation process a lot easier and more manageable as they always keep in communication and are friendly and efficient. Whenever there is an issue Aneta responds promptly and things are handled calmly and with ease. Aneta also ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 08,2022
Aug 08,2022
0
people found
this helpful
this helpful
I have been using Humphrey and Co for about 15 years and very happy with the service from Darren and Annete. They work really hard and offer a really good service they are always on hand to clarify things and talk through any issues ive got....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2022
Aug 05,2022
0
people found
this helpful
this helpful
Dogan is very customer friendly, helpful and always happy. Always wanting to help and is very genuine with his manner....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2022
Aug 05,2022
0
people found
this helpful
this helpful
Very informative and realistic with future plans and budget at hand.
Consultant is very polite, enthusiastic and happy to help with all my interest in regards to property search....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2022
Aug 05,2022
0
people found
this helpful
this helpful
We are neighbours of a property managed by Humphrey & co. We recently contacted them over a problem in our property which we initially thought came from them.
Humphrey & co's agent was excellent- very quick and responsive, great at keeping everyone informed and even after the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2022
Aug 05,2022
0
people found
this helpful
this helpful
We are neighbours of a property managed by Humphrey & co. We recently contacted them over a problem in our property which we initially thought came from them.
Humphrey & co's agent was excellent- very quick and responsive, great at keeping everyone informed and even after the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2022
Aug 05,2022
0
people found
this helpful
this helpful
Received amazing service, super easy to communicate with and was able to find the perfect home for me and my family....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2022
Aug 05,2022
0
people found
this helpful
this helpful
Dogan had the perfect property for me. He was very knowledgeable and also very friendly, he has a great energy. Really made me feel comfortable...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 01,2022
Aug 01,2022
0
people found
this helpful
this helpful
We had an excellent experience working with Larisa Calina and the whole Humphrey&Co Estates team.
They helped us finding our rental in London. Definitely recommend!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 29,2022
Jul 29,2022
0
people found
this helpful
this helpful
Amazing estate agents, attentive and prompt. Big thank you to Darren who managed to find me the perfect place, that matched my requirements exactly.
Highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 02,2022
Mar 02,2022
0
people found
this helpful
this helpful
The team was very kind and helpful throughout the whole process. Highly recommend. Very professional and experienced team! Well done!...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 20,2022
Jan 20,2022
0
people found
this helpful
this helpful
Worked with Darren a couple of times. I bought and sold the same property using his services. Has been really professional every single time. Will work with him again in the future!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 15,2021
Dec 15,2021
0
people found
this helpful
this helpful
The thought of moving was very stressful for me but luckily Darren understand what me and my cousin are looking for and make everything so easy and smooth.
Our experience with Humphrey&co was a pleasure. Very polite and helpful people!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 03,2021
Nov 03,2021
0
people found
this helpful
this helpful
Excellent service, great communication. Darren was brilliant from our first viewing, very helpful and supportive. He made the process of renting the property very easy....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 03,2021
Nov 03,2021
0
people found
this helpful
this helpful
Daren is very kind person. Everything was perfect and professional , on time. We really enjoy new flat. I can recommend this agency....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2021
Oct 24,2021
0
people found
this helpful
this helpful
Review for the best agency in town. I have recently purchased a house trough Humphries estate agency. The contact person was Bill Humphries who was above and beyond by helping and advising regarding the whole process of buying a house. He was really helpful by ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16,2021
Oct 16,2021
0
people found
this helpful
this helpful
Courteous, Professional and Knowledgeable.
Took the time to explain issues we were not aware of and ensured the best price was obtained.
Communication was outstanding and rapid....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 01,2021
Oct 01,2021
0
people found
this helpful
this helpful
I have used Humphrey & Co Estates for 10 years as my lettings management agent, always professional and great service, and find good tenants who pay the market rates or better....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 28,2021
Apr 28,2021
0
people found
this helpful
this helpful
Excellent letting agents, Darren Marcus the manager has been looking after my property for more than 5 years. I live abroad and feel my property is in good hands so I rarely have any concerns. Never had any problem with the management service and I can ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2021
Mar 05,2021
1
people found
this helpful
this helpful
Good letting agent based in East London. We rented some properties in various areas of London from them during the course of the last 5 years....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 28,2021
Jan 28,2021
0
people found
this helpful
this helpful
Praise where praise is due. This will be the second time I've let through Humphrey and Co and again, the experience has been excellent, securing tenants quickly and efficiently. Darren and Aneta are always brilliantly responsive to questions, not just during the let phase, but ...
read full review
read full review
Was this helpful?
Yes
Yes
Darren
(48)
Aneta
(20)
Larisa
Malachi
(4)
Omer
Jamie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Humphrey & Co Estates’ complaints procedure;
1. Complaint to be made in writing in writing via email or post: 125 Hoe Street, London, E17 4RX or [email protected].
2. The complaint will be acknowledged within 3 working days.
3. Branch investigation takes place.
4. Formal written outcome of branch investigation will be sent back within 15 working days.
5. If longer is required, written notification will be sent with an explanation and indication of timescale. The outcome will be sent within this timescale.
6. If you remain dissatisfied written explanation must be sent to: 125 Hoe Street, London, E17 4RX or [email protected].
7. Review of complaint will take place.
8. Written statement - expressing the final viewpoint from Humphrey & Co Estates, including any offer made which will be sent within 10 working days.
9. Internal complaints process concluded.
10. If Humphrey & Co Estates has been dealing with your complaint for eight weeks or more and it remains unresolved, then you may refer directly to The Property Ombudsman (TPO).
11. If you remain dissatisfied the complaint can now be referred to TPO within six months of this letter.
Last updated at 9:19 AM 01/08/2022 by allAgents
1. Complaint to be made in writing in writing via email or post: 125 Hoe Street, London, E17 4RX or [email protected].
2. The complaint will be acknowledged within 3 working days.
3. Branch investigation takes place.
4. Formal written outcome of branch investigation will be sent back within 15 working days.
5. If longer is required, written notification will be sent with an explanation and indication of timescale. The outcome will be sent within this timescale.
6. If you remain dissatisfied written explanation must be sent to: 125 Hoe Street, London, E17 4RX or [email protected].
7. Review of complaint will take place.
8. Written statement - expressing the final viewpoint from Humphrey & Co Estates, including any offer made which will be sent within 10 working days.
9. Internal complaints process concluded.
10. If Humphrey & Co Estates has been dealing with your complaint for eight weeks or more and it remains unresolved, then you may refer directly to The Property Ombudsman (TPO).
11. If you remain dissatisfied the complaint can now be referred to TPO within six months of this letter.
Best Letting Agent in E17 
