100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 08,2013
Nov 08,2013
1
people found
this helpful
this helpful
Until recently Mann Countrywide used to manage the property I rent until my landlady changed letting agents. While under Mann Countrywide's management the flush on my toilet broke, I reported the issue to Mann Countrywide immediately. It took Mann Countrywide 2 weeks to report the issue to their maintenance man. Despite the numerous phone calls I made to them, Mann Coutrywide didn't see it as an issue that needed resolving quickly and happily left my family of 5 without a flushing toilet for a over fortnight!
Since leaving Mann Countrywide's management a rent payment mistakenly went to them. While on the phone to an employee called Amanda trying to resolve the situation I was told it was silly to have made the mistake. When I pointed out to Amanda that it was even sillier that a professional letting agent accepted a payment for a property they were not managing she hung up on me without a word. I was not shouting or being verbally abusive in anyway. I called back and spoke to the branch manager, Sharon Collins, to complain about Amanda's discusting customer service. When I had finished explaining, Sharon brushed my complaint aside and blamed me for the whole situation. I decided to e-mail Mann Countrywide head office to complain about the terrible customer service only to find my complaint was passed between various departments before being sent back to Sharon Collins.
All round a poor letting agent with awful customer service!
Since leaving Mann Countrywide's management a rent payment mistakenly went to them. While on the phone to an employee called Amanda trying to resolve the situation I was told it was silly to have made the mistake. When I pointed out to Amanda that it was even sillier that a professional letting agent accepted a payment for a property they were not managing she hung up on me without a word. I was not shouting or being verbally abusive in anyway. I called back and spoke to the branch manager, Sharon Collins, to complain about Amanda's discusting customer service. When I had finished explaining, Sharon brushed my complaint aside and blamed me for the whole situation. I decided to e-mail Mann Countrywide head office to complain about the terrible customer service only to find my complaint was passed between various departments before being sent back to Sharon Collins.
All round a poor letting agent with awful customer service!
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Latest Reviews
28th Sep 2015
reviewed by 'dave'
26th Nov 2013
reviewed by 'Janet'
3rd May 2013
reviewed by 'Paul'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 28,2015
Sep 28,2015
2
people found
this helpful
this helpful
I am in the market to buy a house. I have registered with mann country wide in yeovil. I already have a mortgage in principle. Susie called me and told me they have a property for sale, but she didn't have any photos, she wouldn't ...
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Nov 26,2013
Nov 26,2013
1
people found
this helpful
this helpful
The agent I was using for my rented property sold out to Mann Countrywide, Yeovil. This agency was extremely inefficient - didn't answer phone messages or emails, took a lot of pushing to do simple tasks. I tried for 5 months to get them to transfer ...
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Nov 08,2013
Nov 08,2013
1
people found
this helpful
this helpful
Until recently Mann Countrywide used to manage the property I rent until my landlady changed letting agents. While under Mann Countrywide's management the flush on my toilet broke, I reported the issue to Mann Countrywide immediately. It took Mann Countrywide 2 weeks to report the issue ...
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May 03,2013
May 03,2013
3
people found
this helpful
this helpful
Tomorrow i wll be making my third visit to try % view the property. First time they didnt show up, second time they were 25 mins late & no phone call to say so. so i went home. I had another appointment to view booked for tomorrow (Saturday ) ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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