0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 07,2013
Nov 07,2013
1
people found
this helpful
this helpful
Found my garage had been entered and the lock changed without my permission. Had to call out a locksmith as I was unable to use my garage for 5 days. Took time off work to meet locksmith. It transpired that Blue Horizon Lettings Estate Agency had informed new tenants that they could use my garage and proceeded to change the lock!
Surely an efficient company would have checked with the managing agents to identify which garage was allocated to their particular flat.
A grudging apology was received. Their incompetence caused me a great deal of inconvenience and upset.
Surely an efficient company would have checked with the managing agents to identify which garage was allocated to their particular flat.
A grudging apology was received. Their incompetence caused me a great deal of inconvenience and upset.
What agent could do to change your mind?
Been polite, contrite, offer unreserved apology and some recompense for the inconvenience and upset caused. A defiant defensive attitude really doesn't help resolve a conflict and in my opinion the staff need further customer care training.Attached Filesnbsp;
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Latest Reviews
7th Nov 2013
reviewed by 'Malcolm'
Opening Hours
Address
Blue Horizon UK LTD
King Edwards Wharf25 Sheepcote Street
Birmingham
West Midlands
B16 8AE
0121 633 3931
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 07,2013
Nov 07,2013
1
people found
this helpful
this helpful
Found my garage had been entered and the lock changed without my permission. Had to call out a locksmith as I was unable to use my garage for 5 days. Took time off work to meet locksmith. It transpired that Blue Horizon Lettings Estate Agency had ...
read full review
read full review
What agent could do to change your mind?
Been polite, contrite, offer unreserved apology and some recompense for the inconvenience and upset caused. A defiant defensive attitude really doesn't help resolve a conflict and in my opinion the staff need further customer care training.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:54 AM 21/10/2019 by heather heather
