67% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Nov 05,2013
Nov 05,2013
16
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this helpful
this helpful
Where do I even begin??? First time I inquired for the possible renting via Greene & Co because I had bought this property from them back in 2007. While Buying Simon Cole was my contact and it was all good.
6 years Later I went back to them choosing them to act as an exclusive agent to rent my property and it was the BIGGEST mistake I ever made. Ed was good at following up on my initial call re: renting the place and he visited us at the flat with necessary info just before Christmas last year as property was to be rented from end Jan/Beginning of Feb 2013. It was all good up until this point. Ed had informed us that he is away on Holiday and someone from the agency will follow up but no one did. I had to make few phone calls to get the documents sent through to me. The problem had started form here on and I should have pulled out but decided to give them the chance.. another big mistake from me. No one got back to me with any follow up. I had to call the agency back and speak to various people. By the way communication within their team doesn't exist at this agency. When the viewing began half of the show rounds that had gone on weren't advised to me. At times I would come back from work and would know they had done the viewing. Alex was the one person who actually called or informed me that show round took place. But this didn't really mattered to me as they were trying to find me a tenant. But where is the common courtesy? Its someone's home for god sake! When they did find the tenant who needed to move in before the advertised date of availability I accommodated their request and moved out, me finding somewhere to stay for a week. I was leaving London for a year long travel. By this point I really wasn't happy how they had handled everything but it was too late to pull out because I had signed the contract already. So I called the agency and requested to speak to my contact in person prior to leaving the country so that I can leave in positive notes. I went to see Reena Mistry (my contact at the agency at the time) and told her that I want them to get back to me for whatever it is and not ignore my emails. If there is a problem or not, if they have answer for me or not, just let me know that my correspondence are being acknowledged. Reena assure me that would happen.
On the 31st of May I received an email from Reena about a problem in the bathroom that needed fixing and the quote for the cost involved. I gave a go ahead as soon as I received the email because I didn't wanted the tenants to be looked after. I advised Reena as well that it was by luck the email got looked at straight away as we had been to 9day long trek without access to phones. So I was advised that if any further urgent matter and the cost of fixing, if it was within certain amount they will go ahead and fix it. That was all good with me.
The real issue began in June when I received a remittance advice with underpayment (GBP500) without any explanation. I immediately inquired about the underpayment and ask to resend the correct invoice I got no response. In the mean time emailed Reena asking what was the problem, it took Reena good few days to respond to my email. The response was that the tenant had under paid them by GBP500 relating to the problem in the bathroom for which Reena had emailed for my ok on the 31st of May. My 1st question was, how would a tenant under pay you when the rent due date is 28th of every month but you only informed me of the problem on the 31st of May? The rent for June would have to be already paid to the agency on the 28th of May? You can only imagine my worry and anxiety having to deal with all this while being half way across the world with different time zone. So from this point I knew agency hasn't been honest with me. Despite sending numerous emails, speaking to many different people and by July I no longer knew who was my contact! I stayed late at night to call the agency during their office hour so that I can find out what the issue was but no..wasn't able to get to the bottom of it. All this time I am paying them monthly management fees as well. I asked for details of the problem the tenants had, when did they report to the agency and when was it resolved I never got straight answer. By now, I was passed on from one person to another and finally dumped to Natalie Ware. Natalie is my contact now fantastic!!! All of the people I had spoken to previously were no longer interested in speaking to me and every time I spoke to new person I had to give them the details on the ongoing issue.. it is now Mid July. During all this, I did speak to Simon who is now an assistant Manager at this branch thinking he may be able to help me but I was wrong. He wasn't interested either. He was in a hurry to end the conversation with me and advised me that Manager from Property Management Team would get back to me. Nobody got back to me! Not the first time!!! I have lost count now..So I emailed Ed asking if he can give me contact of someone that I can take my complaint to and possibly resolved the problem. I do have to credit Ed on this, he responded to my email straight away, apologised and advised me that he has brought this to the attention of the Manager at Property Management and the manager will get back to me. I waited and am still waiting... In another follow up I spoke to Alex on the phone (this is all done while I am away calling from abroad. You can only imagine my phone bills) who actually put me through to Natalie Ware. Natalie updated me with the info she had, the tenant shouldn't be holding this amount because the problem was fixed. She also told me that the tenants are claiming it took agency two weeks to fix the problem but it isn't true because agency has workmen confirming otherwise. Tenants want the agency to compensate them for the inconvenience caused. So the agency is investigating this and she will get back to me with the update. That was back in July I am still waiting on the update...While all has gone on, I am not given accurate details of anything. If I emailed asking update, I am copied in email that agency is sending to the tenant demanding them to pay or face the legal action plus GBP30 each time agency sends them the letter! In no point did the agency come to me to explain of the situation to ask would I actually consider doing something about it? This is still on going by the way... Yes its only been 5 months lets drag it even longer why don't we!!! I simply have no energy to try and resolve it from here (I am in Australia at the moment) so I am just waiting to be back in London and pay them the visit. Oh the great news is, I found out last month that they were taking this matter further and taking legal action against the tenant. Oh and we had to call them to find this out. So, while they take their legal action they have deducted the cost of fixing the problem from Sept rent without informing me... yet again!! They don't communicate in this organisation!
If they know what they are doing or if they cared, then they should be contacting me by now asking me if I want to extend the contract should the tenant wishes to stay longer? But of course they haven't. Friend of mine (who is the UK contact for the agency during my absence) emailed Natalie about this very point. Natalie informed her that someone form the contract team (I doubt they have a team there. They certainly don't work as a team!!) will get back to us. That was on 1st of November today is the 5th and no one has got back to us! I know what would happen if I waited for them to come back to me, so instead I have emailed them giving them the notice to end the tenancy agreement once it runs out end of Jan 2013. I will be back in London in December and want to move back in my flat.
They are the WORSE agency or an organisation I have ever come across. They do not respect what they sign for and do not have a clue about customer service. They DO NOT deliver what they promise!! I would NEVER EVER use them EVER again. I can't wait to have my place back so that I do not need to be dealing with them.
6 years Later I went back to them choosing them to act as an exclusive agent to rent my property and it was the BIGGEST mistake I ever made. Ed was good at following up on my initial call re: renting the place and he visited us at the flat with necessary info just before Christmas last year as property was to be rented from end Jan/Beginning of Feb 2013. It was all good up until this point. Ed had informed us that he is away on Holiday and someone from the agency will follow up but no one did. I had to make few phone calls to get the documents sent through to me. The problem had started form here on and I should have pulled out but decided to give them the chance.. another big mistake from me. No one got back to me with any follow up. I had to call the agency back and speak to various people. By the way communication within their team doesn't exist at this agency. When the viewing began half of the show rounds that had gone on weren't advised to me. At times I would come back from work and would know they had done the viewing. Alex was the one person who actually called or informed me that show round took place. But this didn't really mattered to me as they were trying to find me a tenant. But where is the common courtesy? Its someone's home for god sake! When they did find the tenant who needed to move in before the advertised date of availability I accommodated their request and moved out, me finding somewhere to stay for a week. I was leaving London for a year long travel. By this point I really wasn't happy how they had handled everything but it was too late to pull out because I had signed the contract already. So I called the agency and requested to speak to my contact in person prior to leaving the country so that I can leave in positive notes. I went to see Reena Mistry (my contact at the agency at the time) and told her that I want them to get back to me for whatever it is and not ignore my emails. If there is a problem or not, if they have answer for me or not, just let me know that my correspondence are being acknowledged. Reena assure me that would happen.
On the 31st of May I received an email from Reena about a problem in the bathroom that needed fixing and the quote for the cost involved. I gave a go ahead as soon as I received the email because I didn't wanted the tenants to be looked after. I advised Reena as well that it was by luck the email got looked at straight away as we had been to 9day long trek without access to phones. So I was advised that if any further urgent matter and the cost of fixing, if it was within certain amount they will go ahead and fix it. That was all good with me.
The real issue began in June when I received a remittance advice with underpayment (GBP500) without any explanation. I immediately inquired about the underpayment and ask to resend the correct invoice I got no response. In the mean time emailed Reena asking what was the problem, it took Reena good few days to respond to my email. The response was that the tenant had under paid them by GBP500 relating to the problem in the bathroom for which Reena had emailed for my ok on the 31st of May. My 1st question was, how would a tenant under pay you when the rent due date is 28th of every month but you only informed me of the problem on the 31st of May? The rent for June would have to be already paid to the agency on the 28th of May? You can only imagine my worry and anxiety having to deal with all this while being half way across the world with different time zone. So from this point I knew agency hasn't been honest with me. Despite sending numerous emails, speaking to many different people and by July I no longer knew who was my contact! I stayed late at night to call the agency during their office hour so that I can find out what the issue was but no..wasn't able to get to the bottom of it. All this time I am paying them monthly management fees as well. I asked for details of the problem the tenants had, when did they report to the agency and when was it resolved I never got straight answer. By now, I was passed on from one person to another and finally dumped to Natalie Ware. Natalie is my contact now fantastic!!! All of the people I had spoken to previously were no longer interested in speaking to me and every time I spoke to new person I had to give them the details on the ongoing issue.. it is now Mid July. During all this, I did speak to Simon who is now an assistant Manager at this branch thinking he may be able to help me but I was wrong. He wasn't interested either. He was in a hurry to end the conversation with me and advised me that Manager from Property Management Team would get back to me. Nobody got back to me! Not the first time!!! I have lost count now..So I emailed Ed asking if he can give me contact of someone that I can take my complaint to and possibly resolved the problem. I do have to credit Ed on this, he responded to my email straight away, apologised and advised me that he has brought this to the attention of the Manager at Property Management and the manager will get back to me. I waited and am still waiting... In another follow up I spoke to Alex on the phone (this is all done while I am away calling from abroad. You can only imagine my phone bills) who actually put me through to Natalie Ware. Natalie updated me with the info she had, the tenant shouldn't be holding this amount because the problem was fixed. She also told me that the tenants are claiming it took agency two weeks to fix the problem but it isn't true because agency has workmen confirming otherwise. Tenants want the agency to compensate them for the inconvenience caused. So the agency is investigating this and she will get back to me with the update. That was back in July I am still waiting on the update...While all has gone on, I am not given accurate details of anything. If I emailed asking update, I am copied in email that agency is sending to the tenant demanding them to pay or face the legal action plus GBP30 each time agency sends them the letter! In no point did the agency come to me to explain of the situation to ask would I actually consider doing something about it? This is still on going by the way... Yes its only been 5 months lets drag it even longer why don't we!!! I simply have no energy to try and resolve it from here (I am in Australia at the moment) so I am just waiting to be back in London and pay them the visit. Oh the great news is, I found out last month that they were taking this matter further and taking legal action against the tenant. Oh and we had to call them to find this out. So, while they take their legal action they have deducted the cost of fixing the problem from Sept rent without informing me... yet again!! They don't communicate in this organisation!
If they know what they are doing or if they cared, then they should be contacting me by now asking me if I want to extend the contract should the tenant wishes to stay longer? But of course they haven't. Friend of mine (who is the UK contact for the agency during my absence) emailed Natalie about this very point. Natalie informed her that someone form the contract team (I doubt they have a team there. They certainly don't work as a team!!) will get back to us. That was on 1st of November today is the 5th and no one has got back to us! I know what would happen if I waited for them to come back to me, so instead I have emailed them giving them the notice to end the tenancy agreement once it runs out end of Jan 2013. I will be back in London in December and want to move back in my flat.
They are the WORSE agency or an organisation I have ever come across. They do not respect what they sign for and do not have a clue about customer service. They DO NOT deliver what they promise!! I would NEVER EVER use them EVER again. I can't wait to have my place back so that I do not need to be dealing with them.
What agent could do to change your mind?
Communicate better for a start. Follow up on emails, do not ignore and be HONEST. In my case I haven't found them to be honest.Attached Filesnbsp;
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Latest Reviews
23rd Nov 2019
reviewed by 'Lori'
29th Feb 2016
reviewed by 'David'
1st Oct 2015
reviewed by 'tenant1234'
2nd Jun 2015
reviewed by 'Zuhair'
10th Jul 2014
reviewed by 'Georges'
Opening Hours
Address
Greene & Co
7 Lauderdale Parade,Lauderdale Road
Maida Vale,London
Greater London
W9 1LU
020 7286 8787
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 50% | £12,900,000 | £12,900,000 |
| Lettings | 100% | 67% | £380 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 3 | 12 | 4 | 2 | 0 | 2 | 0 | 1 | 0 |
Areas covered
- W9
- W10
- NW6
- W2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 23,2019
Nov 23,2019
0
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Christina was wonderful could not recommend her highly enough, nothing was too much trouble and she kept me in the loop with all developments. I visited the property multiple times and it was never a problem. Even once sale went through she was my main ...
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Feb 29,2016
Feb 29,2016
4
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WORST AGENT EVER!!!!
They are good until you sing and pay..
STAY AWAY!!! They do not care about anything for their tenants!...
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What agent could do to change your mind?
Really expensive for what they offerAttached Filesnbsp;
Comment on agent fees
Really expensive for what they offer
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Oct 01,2015
Oct 01,2015
2
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Overall my experience was very negative. Due to the number of issues that arose in my one year tenancy I've presented them in chronological order:
At the time of making our offer the admin fee (ƒÂ¯¿½400 compared to my usual experience in London of ƒÂ¯¿½150) was not ...
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Jun 02,2015
Jun 02,2015
0
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I have been using this agent for the last 3 years. I am very pleased with the services of this agent, who is efficient and courteous....
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Jul 10,2014
Jul 10,2014
0
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Suay has done an amazing job in understanding very rapidly our requirements and helping us find the perfect property in a record time.
Suay's help has been invaluable and we would like to thank him for his professionalism and support through our entire search for ...
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Jun 30,2014
Jun 30,2014
0
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First Class service very professional at all times. When asked about any comparable flats recently let in the location, she was able to refer many from memory......I liked this......Also, gave honest opinion of the flat, regarding price to be achieved....
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Jun 30,2014
Jun 30,2014
0
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I found an amazing accommodation with the help from Suay and I have to say he has done a really great job. He always responded me promptly and explained me all related acknowledge. I am willing to recommend him if my friends want to rent ...
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Jun 26,2014
Jun 26,2014
0
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Suay and company at Greene and Co were extremely helpful throughout the letting process and the tenancy. I would recommend them to others....
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Jun 19,2014
Jun 19,2014
0
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I have used Greene & Co for years - they are excellent. Few void periods and even then only seasonal. Alex Piroli is the Lettings Manager - she runs a great team. Prompt, efficient and professional service. I would never use any other agent in Maida ...
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Jun 13,2014
Jun 13,2014
0
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I was very happy with the service I received from Green & Co Maida Vale from the initial meeting with Alexandra, who lead me through the process, to my dealings with Suay who found the perfect tenant for my flat. I would definitely recommend the team ...
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Jun 10,2014
Jun 10,2014
0
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Aleaxandra of Greene & Co advised us on a residential renewal. She gave good commercial advice balancing our wish to retain the tenant but achieve an increase in rent if we could. She succeeded in both and kept us informed throughout the process....
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Jun 09,2014
Jun 09,2014
0
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It has been a good experience working with Steve Kadi and his team. Steve's knowledge of the local market, wide customer base and deal experience have been paramount in achieving a very solid value for my property. I would highly recommend Steve if you are ...
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Jun 06,2014
Jun 06,2014
0
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Hussein was a fantastic help to me in my rental search. He had a good understanding of prices in the area, was very frank with what I could get for my money, and kept a very open channel of communication with the landlord when I ...
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Jun 05,2014
Jun 05,2014
0
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I was very happy with the letting service; the team were professional an efficient at marketing the flat. It didn't take long for them to place some tenants in the property. It was great that the agents had dealt with these tenants before, and could ...
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May 26,2014
May 26,2014
0
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Alexandra is very pleasant to deal with. She is always happy to deal with any questions or queries I have. I explained to her what kind of tenants I would appreciate to have in the flat and she was more then happy to search (and ...
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May 25,2014
May 25,2014
0
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Alexandra has been fantastic with us. She has found us good tenants, has worked hard for us and always been very proactive - we never have to ask for something twice, and she mostly has already thought of things we need before we even ask ...
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May 25,2014
May 25,2014
0
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Great hard working bunch of guys., made it so easy, polite, professional .smooth operation, made it effortless for me..
see if I can buy more properties to repeat the experience.
thank you....
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May 21,2014
May 21,2014
0
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Chris was a fantastic agent, he was prompt, reliable and had excellent customer service. I felt that he cared about what residence I ended up in and his suggestions, comments and understanding of my needs was spot on.
I felt like Chris adopted a positive ...
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May 21,2014
May 21,2014
0
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I have been letting properties for over 10 years and recently let 2 properties in the Maida Vale area.
Both have substantial mortgages so I need them let asap. Alexandra gave excellent service and obtained 2 first class tenant immediately. They both paid on time and treated my ...
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May 12,2014
May 12,2014
0
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The agent Suay Sagbasan Vargas met me punctually at the rental property for the arranged viewing. Suay was polite and well prepared for thew showing. He had brought another property currently for rent that he thought I might be potentially interested in viewing and renting. ...
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Apr 08,2014
Apr 08,2014
0
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As both a landlord and a purchaser, I can state that both lettings and sales teams are absolutely excellent, and I would have no hesitation in recommending them....
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Apr 08,2014
Apr 08,2014
0
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Alex was proactive in letting the property and in dealing with any issues that arose. She is dynamic and knowledgeable about the W9 market....
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Apr 07,2014
Apr 07,2014
0
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Excellent service, from market search to the last day. Kindness, professionalism, flexibility and availability. Concerned about both Owners and Tenants also assures a balanced service and good results for all involved parties. Clearly to recommend and to return, one day....
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Apr 04,2014
Apr 04,2014
0
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Alex Piroli has let various properties in W9 for us. She has always been friendly, helpful and efficient. I should be happy to recommend her to other landlords...
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Mar 04,2014
Mar 04,2014
2
people found
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This is the poorest letting agency I had as a tenant.
Among the problems :
- Over invoicing, I had to ask a refund.
- They had to give me 3 banks account to find the good one to pay the rent on, and they threaten you ...
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Oct 30,2013
Oct 30,2013
4
people found
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We engaged Greene & Co as exclusive letting agents and managers. I cannot describe how terrible they have been to deal with, without a doubt - the worst organization I have EVER dealt with (not only real estate agents - all organizations).
Alex Piroli attended at ...
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What agent could do to change your mind?
Act for us, not the tenants Respond to our emails Counicate amongst each other so that we don't need to repeat our instructions over and over again between different people Be upfront with their T&Cs - not try and slip new ones in Prepare the lease in accordance with instructionsAttached Filesnbsp;
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Jan 17,2013
Jan 17,2013
1
people found
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After months of being messed about, rude agents, time wasting and pushyness, I had lost all faith in London estate agents.
But Hussein at Green&Co in Miada Vale was an absolute dream. He was so understanding of my situation, very friendly and not pushy ...
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Sep 17,2012
Sep 17,2012
3
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I have dealt with Greene & Co for more than 20 years. I have found the staff friendly and helpful and will continue to use them in the future. I thought Alex was particurlarly helpful and quick to find me suitable tenants. I feel I get a ...
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Aug 06,2012
Aug 06,2012
3
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I cannot recommend Alexandra Piroli at Greene & Co in Maida Vale highly enough. As things turned out, because something else I preferred came on the market first, I did not end up renting a property as a result of Alex's efforts. She took time enthusiastically ...
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Aug 06,2012
Aug 06,2012
2
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We definatley would recommend Greene & Co in Maida Vale.
Daniel was very good, competent and has managed to get get us the flat we wanted. He did not stop working and sorting matters out with the landlord (even on the weekends - Saturday evening and ...
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