Oaks Property (UK) Ltd Complaints ProcedureAs a member of The Property Ombudsman Service (www.tpos.co.uk) for both Sales and Lettings,
we aim to provide the highest standard of service to all of our clients and
customers, in line with the relevant Codes of Practice.   One of the requirements of our membership of the
Ombudsman Service is that we have a process for assessing complaints about our
service, appropriate to our company’s size and structure.All branch staff will deal with any normal day to
day problems on a one to one basis; but if you wish to make a formal complaint (such
as “I am not satisfied with the standard if your work/ conduct/ behaviour/ etc.
and I wish to make a formal complaint”) then you will need to put your
complaint in writing, setting out your concerns (including any related
documents – terms of business, tenancy agreement, inventory etc) and send it to
either Mia Watkins or Alana Pittman at our head office: 24 West Street, Epsom, Surrey KT18 7RJ.We will acknowledge
receipt of your letter promptly and then begin to investigate your complaint in
accordance with our established “in-house” procedures.   A reply will be sent to you within ten
working days of receipt of the original letter.   You will be invited to make any comments that
you may have in relation to this response.Subsequently, if you remain dissatisfied with the
way we have handled your complaint, please write to our managing director Robert Tuke at our head office: 24 West Street, Epsom, Surrey KT18 7RJ.Finally, having exhausted our in-house procedures,
if you are still not satisfied with our response, you may refer your complaint
to:

The Property Ombudsman
Milford House43-55 Milford Street
SalisburyWiltshire SP1 2BPTel: 01722 333 306     Fax: 01722 332 296