100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
60% lettings fee satisfaction
Oct 28,2013
Oct 28,2013
0
people found
this helpful
this helpful
Appalling handling of potential sale of our house, we where forced to move estate agent in order to get interest (and sale). We had no confidence in the office staff following feedback from potential buyers that it had taken them weeks to book an appointment to see our property and when challenged the same staff where unsure of the property that we were referring to!!. To cap it all off we are now having to fight the incompetent agent in question for fees that they believe are due to them for a sale that they did not oversee, and that both ourselves and the buyers have not received evidence of unconditional contracts of sale!!. All I can advise from experience is steer well clear of this so called Estate Agent!.
What agent could do to change your mind?
Branch manager should act in a professional manner at all times and not resort to bully boy tactics to attain monies that have not been earned. The Agents complaints procedure requires a radical overhaul as the 'customer' was left with questions completely unanswered..... primarily, how can an investigation into a complaint be carried out by the very individual that is directly involved in the complaint.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
1st Jun 2023
reviewed by 'Susan'
27th Jan 2022
reviewed by 'Charlene'
3rd Mar 2021
reviewed by 'Baz.s'
23rd Jan 2020
reviewed by 'Alan'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £135,000 | £135,000 |
| Lettings | 0% | 60% | £595 | £735 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 3 | 1 | 0 | 5 | 0 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 01,2023
Jun 01,2023
0
people found
this helpful
this helpful
I’ve recently moved into a rental property through Frank Innes. As it’s a new experience for me the letting agents helped me step by step and were extremely helpful. All completed in a week, definitely recommend...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27,2022
Jan 27,2022
1
people found
this helpful
this helpful
God awful! My husband put an offer in on a property, in excess of the asking price. To be told the vendor would prefer a cash buyer. It didn't say this in the listing and he even spoke to the estate agent and they never ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 10,2021
Dec 10,2021
0
people found
this helpful
this helpful
Our sale just completed and although living in Ashby-de-la-Zouch we chose the Coalville branch as we'd previously bought the house through Michele.
Both her and Skye have been very helpful and professional whilst dealing with the sale and our buyer
We trust them to deal ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 03,2021
Mar 03,2021
0
people found
this helpful
this helpful
The service I received through every step was excellent, we viewed a property a few times had some enquiries, and the agent always obliged getting in contact with us and the vendor nothing was to much trouble for her. My nephew always bought a property ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 05,2021
Jan 05,2021
0
people found
this helpful
this helpful
Excellent service throughout
High quality of professionalism and great communication throughout the process.
Very dedicated staff who endeavour to provide a very personal and positive experience.
Even more so throughout the pandemic.
Highly recommend Frank Innes Coalville
Truly five star and more.
Many thanks
Marie...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23,2020
Jan 23,2020
3
people found
this helpful
this helpful
We rented a house through Frank Innes in Heather in June 2018. Never did we know at the time, that we were entering into seven months of complete hell. This house almost sent us to the point of suicide, and put so much strain on our ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 27,2019
Mar 27,2019
2
people found
this helpful
this helpful
Trying to buy a property and I had finances arranged and no chain. Caught them out in a lie when they completely fabricated a story whilst arranging viewings and sold to a 'chosen' buyer. In my experience they're just another estate agent that is dishonest ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 21,2018
Nov 21,2018
0
people found
this helpful
this helpful
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you ...
read full review
read full review
Comment on agent fees
I was buying so no fees incurred
Was this helpful?
Yes
Yes
Nov 21,2018
Nov 21,2018
0
people found
this helpful
this helpful
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you ...
read full review
read full review
Comment on agent fees
I was buying so no fees incurred
Was this helpful?
Yes
Yes
Nov 21,2018
Nov 21,2018
0
people found
this helpful
this helpful
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you ...
read full review
read full review
Comment on agent fees
I was buying so no fees incurred
Was this helpful?
Yes
Yes
Jun 09,2018
Jun 09,2018
2
people found
this helpful
this helpful
The team at Coalville are not trustworthy. I was proactively invited to view a property that had yet to come on the market - they were apparently at the property taking photos on a particular day so potential buyers could come and have a 'sneaky ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 28,2015
Sep 28,2015
2
people found
this helpful
this helpful
If you would like to have constant problems let house from this company. I guarantee that you will live in hell. I have enough them constant harassment and sent my complain to Ombudsmen. You feel like you leave in prison with highly controlled guards. Making ...
read full review
read full review
What agent could do to change your mind?
They will never change my mind!Attached Filesnbsp;
Comment on agent fees
Fees are even higher than in London
Was this helpful?
Yes
Yes
Feb 21,2015
Feb 21,2015
3
people found
this helpful
this helpful
This company are very quick to take money off you but very slow to give any refund owed back to you, we are talking months !
they make up allsorts of excuses why your money hasnt been returned ie talk of offshore accounts and red tape , ...
read full review
read full review
What agent could do to change your mind?
even if they did change i wouldnt use again so not applicable !Attached Filesnbsp;
Comment on agent fees
had to produce my own personal noddle and experian credit reports to get the house , i thought thats what i was paying fees for ?
Was this helpful?
Yes
Yes
Mar 18,2014
Mar 18,2014
2
people found
this helpful
this helpful
I have just purchased a property through Frank Innes & had the pleasure of being looked after in a highly proffesional manor by Chrissy Lowe. Chrissy was very polite understanding & very helpful always getting back to me.
If i sell inthe future i will be calling ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28,2013
Oct 28,2013
0
people found
this helpful
this helpful
Appalling handling of potential sale of our house, we where forced to move estate agent in order to get interest (and sale). We had no confidence in the office staff following feedback from potential buyers that it had taken them weeks to book an appointment ...
read full review
read full review
What agent could do to change your mind?
Branch manager should act in a professional manner at all times and not resort to bully boy tactics to attain monies that have not been earned. The Agents complaints procedure requires a radical overhaul as the 'customer' was left with questions completely unanswered..... primarily, how can an investigation into a complaint be carried out by the very individual that is directly involved in the complaint.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 27,2012
Feb 27,2012
6
people found
this helpful
this helpful
terrible customer service ,know body bothered giving us feed back on house we put a offer on to find it as been sold with us not getting a chance to up the offer, worst estare agents ever dealt with in coalvile just a phone call...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
